Studio 11 help files not found

vzuelke · Post by **vzuelke** » Sat Mar 08, 2008 8:34 pm

I have installed the trial version of Studio 11 and am looking for help. So I went to the help button from within the software program and it said that it cannot find the help file. I have a Cannon HG10 and want to edit the video's. It uses AVCHD compression and the program (Studio 11) says it cannot find the file on the hardrive. I connected the HG10 via USB 2 to the computer but Studio 11 says it cannot find the video file. That is why I wanted to use the help files that I think should have come with the trial version of Studio 11. What do I do now?

Black Lab · Post by **Black Lab** » Sat Mar 08, 2008 9:10 pm

Unfortunately, the Help files are not included with the trial version.

However, you can find the user manual here: http://ulead.com/vs/documents.htm

vzuelke · Post by **vzuelke** » Sat Mar 08, 2008 11:43 pm

I looked up the link and got to the help file download which is a PDF file. It did not load due to some error on the sight but I did find some help online in another location for Studio 11. It said how to import an AVCHD file from a disc but I have a camcorder that has a hardrive, not a disk. How do I find information on how to import the video file from the hardrive on my camcorder?

Julie · Post by **Julie** » Mon Mar 10, 2008 6:07 pm

I purchased the full version of VS11 and the help files are still "not found". I tried to look at the downloadable manual but that won't load as well. Any ideas as to why my full version doesn't have help files? I appreciate it.

Thank you,

Julie

2Dogs · Post by **2Dogs** » Mon Mar 10, 2008 6:53 pm

vzuelke wrote:How do I find information on how to import the video file from the hardrive on my camcorder?

It should be in the camcorder manual.

Normally, it's a case of hooking up the camcorder to your pc with a USB cable. There's probably software that comes with the camcorder to be used for capturing the video, but it may also be possible to import the files simply by copying them in My Computer or Windows Explorer if the camcorder shows as a hard drive. The Sony camcorder manuals seem to make no mention of this alternative to using their own software.

Post by **Ken Berry** » Tue Mar 11, 2008 12:16 am

Julie -- depends which version you have. If you have the full, boxed version, it will be in CD2. If you have the download version, then the Help files will be in the second (Extra Content) file you should have received a link for and downloaded.

As for the downloaded manual, there is absolutely no reason why it should not be readable. It is in PDF format, and of course you require an Adobe Acrobat reader for that, but once you have that installed, it should be read unless you have a corrupt download...

Julie · Post by **Julie** » Tue Mar 11, 2008 4:38 am

Ken,

Thank you so much for your help. I didn't know I had to download that file. I had no idea what it was. I now have the manual. Thanks again for your time.

Julie

Post by **Ken Berry** » Tue Mar 11, 2008 9:10 am

I now have the manual.

... Plus all the other bits and pieces that came in that second file I hope... They are all either necessary or at least useful to the smooth operation of VS. It is only the things in the third file (Bonus Content) that are not specifically part of VS, such as WinDVD...

Julie · Post by **Julie** » Tue Mar 11, 2008 2:12 pm

Thanks Ken! I had already burned a disk without that second download and it worked great. Maybe now it will do even better. I am very happy with the VS11. Learning the program is another story

Julie

Post by **Ken Berry** » Tue Mar 11, 2008 8:36 pm

While it may not seem so, believe me, it is easier than many other programs... I know from hard experience with a wide range of them... Mind you, as I have grown more confident with VS, I have found it easier to approach other, more sophisticated programs and achieve good results too...

grandpakewl · Post by **grandpakewl** » Wed Mar 12, 2008 3:04 am

Hi folks. I just downloaded the upgrade package and successfully installed it. I have the same issue with the Help files. I rechecked my email related to the purchase and there is no second download file referenced. What am I missing? Thanks.

Post by **Ken Berry** » Wed Mar 12, 2008 8:58 am

You should in fact have received 3 download links from Corel: the first is for the main program package; then a second as described above -- the Extra Content file; and a third Bonus Features file. If you did not receive them, you will have to go back to Corel and ask why they were not sent to you. Apart from the Help files, the Extra Content also contains various other things, including video, audio etc samples, which are required or at least useful for VS11's proper working. The Bonus file only contains extra programs which are not directly related to VS.

Why Corel is persisting in its behaviour of only sending one download file, I have no idea...

sjj1805 · Post by **sjj1805** » Thu Mar 13, 2008 4:01 am

Links:

Program manuals
Extra Content and Bonus pack links VS11+