VideoStudio 11 Trial wont open

joebrug · Post by **joebrug** » Fri Mar 07, 2008 11:45 pm

I've been scouring for some posts about this but unable to find an answer.
I just downloaded and installed the VideoStudio 11 Plus Trial to my XP Sp2 machine, installed it, etc. When I launch the link, I get prompted to Buy or Try, i click Try.. a "video studio" bar pops up on my taskbar, but I am unable to "open" it after that.. it just sits there and does nothing, I do not get any screen.

I've tried uninstalling/reinstalling, etc. To have problems with Trial software is really bad.. please help

Post by **Ron P.** » Fri Mar 07, 2008 11:47 pm

Welcome to the forums,

Please complete your System Information in your profile. Clicking on this button -->

will take you to a short tutorial, explaining how to find and complete that information. This way it will always be available, and will save you from retyping it in the future.

Go HERE and download the latest MS Direct-X drivers. The most current is dated Nov. '07.

joebrug · Post by **joebrug** » Fri Mar 07, 2008 11:56 pm

vidoman,
I dont have access to the PC at this very moment (in a remote office, and its offline).

Are you looking for something specific that I might be able to answer before I can fire it up? thanks for prompt response

joebrug · Post by **joebrug** » Mon Mar 10, 2008 8:02 pm

I installed latest DirectX and have updated the system profile. Still didnt work.. any ideas?

joebrug · Post by **joebrug** » Tue Mar 11, 2008 11:14 pm

Anyone?

heinz-oz · Post by **heinz-oz** » Tue Mar 11, 2008 11:39 pm

It's possibly too late for that, you may get a message that the trial period has expired, but did you try another download? Maybe you DL file is damaged. Did you have virus scanners, anti malware tools running while you installed it?

I would definitely download a fresh install file, completely remove the old trial from my system, disconnect from the internet, reboot and disable the anti virus and anti malware programs before starting a fresh installation.

joebrug · Post by **joebrug** » Tue Mar 11, 2008 11:58 pm

hi Heinz,

well.. I just started a few days ago, so doubt the trial has ran out. Says it has 25 days left.

All this trouble for trial software.. sure makes you not want to buy it, eh?

I see I'm not the first one to have this type of problem with the trial either.

I'll try a few things. There instructions how to remove completely?

heinz-oz · Post by **heinz-oz** » Wed Mar 12, 2008 12:51 am

Hi Joe, I'm not saying your trial has run out but VS might think so when you completely remove it and try to install again.

Better to have the problems with a trial than after you bought it. There are just such a multitude of different PC configurations around, it's impossible to check for all eventualities.

Do you have any 3rd party codec packs installed? Do you run anti spyware programs, firewalls, anti virus etc. Especially a firewall can play havoc with an installation so can anti spyware.

If you can't get the trial to work, why would you want to buy it? In most cases we can work out what it is that stops it from starting. Trouble is, by then, the trial period might be up.

There is something system specific which causes you the grief. Without any info on it, how could anyone give meaningful advice?

What other programs have you installed? What is running in the background when you try to start it etc. You'd be surprised to find out how many things are running on your PC without you even knowing.

joebrug · Post by **joebrug** » Wed Mar 12, 2008 9:59 pm

Its a pretty bare bones XP install. Some apps are on it, like WordPerfect 9, groupwise, etc. Nothing crazy.

What is the proper way to remove VideoStudio completely?