New VS 10+ problem

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CycleWriter
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New VS 10+ problem

Post by CycleWriter »

Hi all, been away for awhile, but I see not much has changed. :lol: Anyway, I put together a 1hr plus video in VS10+ today. Nothing fancy, no audio, no transitions, all MPEG2 clips (68 or so) with a few titles. When I tried to use the Burn Disc module I get an error "Fail to delay load FileUtil.dll" and then the dreaded error report box pops up and the program crashes and exits. When the video was 1/2 completed I used this option just to see how the chapter markers were loading in the manu editor and it worked fine. Short of starting all over again what could the problem be? I'm running Windows XP Media Center rollup 2, all updates including the latest SP1 for VS10+. All the clips are taken from a DVD originally burned using VS8 and they play fine in preview. TIA :wink:
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Post by Clevo »

Certainly is a strange one...

I googled FileUtil.dll and in some cases it's associated with Comet Curser web site.

Cane you search fot it in your PC and comeback and tell us it's path or where it's sitting?

When you say Roll Out 2 do you mean SP2?
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Post by Ron P. »

That file is associated with Ulead and 1 Corel products. I have 9 of them on my system, and they reside in the Root Folder of the specific programs.

Do a search on your system for that file. Cyclewriter in your case it should be located in the C:\Program Files\Ulead Systems\Ulead VideoStudio 10 folder. If it is not there, it needs to be, if it is there and will not load, I would suspect a corruption. In either case try doing a Repair install first to see if that will correct it.
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Post by CycleWriter »

vidoman wrote:That file is associated with Ulead and 1 Corel products. I have 9 of them on my system, and they reside in the Root Folder of the specific programs.

Do a search on your system for that file. Cyclewriter in your case it should be located in the C:\Program Files\Ulead Systems\Ulead VideoStudio 10 folder. If it is not there, it needs to be, if it is there and will not load, I would suspect a corruption. In either case try doing a Repair install first to see if that will correct it.
I tried to do a repair install and it is asking for the original CD, which are unfortunately in storage. Assuming I get them and continue will I then have to reinstall all the update packs? I believe there are at least two of them. I am so annoyed that a seemingly good company with a reasonably good product is so focused on adding features that so few users need over actually fixing the many bugs this program has and continues to have. :x It's obvious the company cares more about seducing new purchasers/upgraders and not a whit about taking care of long time users who have suffered from one painfull upgrade to another with no repair of the kinds of usability bugs that persist version after version.
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Post by CycleWriter »

Well, I can't find that .dll file anywhere on my system. BUT, I captured a 7min video from my DV, did a little editing to it, and was able to successfully burn a DVD movie of it with no problem so I'm at a loss to understand what the problem is. In case it was a corruption of yesterday's VSP file I made a new one with a different name. I also created the same video from an MPG I made of it yesterday using the Create Disc/Save To File option from within the burner module. Why would I be able to create a DVD with one project and then have another require this .dll file? Even if I skip the Share module and go directly to Burn Disc in the Tools menu the program still crashes. If I reinstall using the TBYB version over my registered version will it revert to the trial program or just install the needed files? Help, I have to get this project done by Thursday. It should have been easy to make a new video from a disc created in VS. All I wanted to do was add menus to make it easier to access. :?
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Post by Ron P. »

Repair install or installing the trial will revert the program. So in the case of Repair install, yes you would need to reinstall the patches and upgrade. Trying to install the Trial, would leave you with just that a trial version, and if you have recently installed the trial, and the 30 days has expired, you would be left with a program that will not run.

Sorry I don't know why this DLL file is crucial to the programs. However just as I stated I happen to have a copy of that file for every Ulead program I have installed.
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Post by CycleWriter »

vidoman wrote:Repair install or installing the trial will revert the program. So in the case of Repair install, yes you would need to reinstall the patches and upgrade. Trying to install the Trial, would leave you with just that a trial version, and if you have recently installed the trial, and the 30 days has expired, you would be left with a program that will not run.

Sorry I don't know why this DLL file is crucial to the programs. However just as I stated I happen to have a copy of that file for every Ulead program I have installed.
Thanks, V-Man! Unfortunately, the TBYB version of UVS10+ is no longer available for download. I downloaded version 11+ and installed it on my laptop, found that file and copied it to the corresponding folder on my editing machine. No go. :cry: So I took the chance and installed 11+ on it knowing it would install to its own folder and probably not mess up my 10+ install. Well, after some frustratingly mysterious crashes with 11+ I am now burning my project to a DVD. Fingers crossed!!! I'll let you know if it turns out. I can't deal with the instability, though, so I may be looking at a different program for the future. I have Magix's editor and while it works OK, it is not as easy to use as VS. Neither is Adobe's Video Elements, which I also have. Guess I might have to spend some real money on a better program since I'm actually making money doing videos now. :lol: Thanks for all your help. 8)
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Post by Clevo »

You could spend some of that money getting some more RAM :wink: :)
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Post by CycleWriter »

Clevo wrote:You could spend some of that money getting some more RAM :wink: :)
You mean 2gb isn't enough? :twisted:

Well, 4.5 hours of rendering later I have a "Unidentified error" message on my screen and no video. I am so fed up with this POS program. This should have been so easy. All MPEG2 video clips, no audio, no transitions...I don't get why it is choking on such an easy project. I'm going to try to do it in Power Director just to get it done, but then I am going to investigate a better program. As much as I hate Pinnacle I hear god things about their latest version of Studio.
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Hard_Drive_Capacity: 850GB
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Post by Clevo »

in your system specs you have 1gb.

:)

Sorry things haven;t worked out for you.
It seems time will beat us in sorting out your problem.
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Post by lespurgeon »

CycleWriter wrote:
Clevo wrote:You could spend some of that money getting some more RAM :wink: :)
You mean 2gb isn't enough? :twisted:

Well, 4.5 hours of rendering later I have a "Unidentified error" message on my screen and no video. I am so fed up with this POS program. This should have been so easy. All MPEG2 video clips, no audio, no transitions...I don't get why it is choking on such an easy project. I'm going to try to do it in Power Director just to get it done, but then I am going to investigate a better program. As much as I hate Pinnacle I hear god things about their latest version of Studio.
Based on my experience with the "titanium" version of Studio, I'll never try Pinnacle again. 4.5 hours - what are you rendering from/to? Run out of disk space? Generate a DVD to an image, not directly to a disk.
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Post by CycleWriter »

Clevo wrote:in your system specs you have 1gb.

:)

Sorry things haven;t worked out for you.
It seems time will beat us in sorting out your problem.
Oh, that was before I upgraded. I better update that. :D
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Post by CycleWriter »

Update: Well, after a couple of frustrating days with VS I was in a panic to get this video done by today. Finding no solution I opted to try a different program. Cyberlink also offers a TBYB version of the PowerDirector program so I downloaded it. Within minutes I was off and editing. The interface is much like what we've gotten used to with VS so the learning curve was small. I was able to drop in all the same clips (68 of them) that had choked VS. One difference is trimming clips. Instead of trimming them in the preview window you just double'click on the clip in the timeline and an edit window pops up. Slightly less convenient, but this edit window is awesome. Not only does it have a preview window, but separate thumbnail views of the start and stop frames so you can see your in and out points after you trim the clip. Nice. Once I was done editing it was time to place chapters. As in VS you can choose to automatically place chapter points at the start of each clip. Unlike VS, though, when you place chapters this way they stay anchored to the clip. If you go back to edit and insert another clip or element to your video the chapter points after that edit will move with their respective clips. With VS you have to go back and move all those chapter markers again, which is a pain when you have a lot of chapter points. While in this step you can name your chapters and they will transfer when you create your menus. Moving on to menu creation I was again impressed. This is what VS should take cues from. The process is so much more intuitive and easy to work with. Since I had already named all my chapters while editing I didn't have to deal with renaming each and every label in the menu. That done, I moved on to creating my disc. Here's where some of the program's shortcomings come to light. VS offers myriad choices for how you output your video and they can make a huge differnce to the final quality and your ability to fit it on a disc. As yet, I have found little in the way of adjusting final output beyond choosing various static templates like Web, DVD, VCD, etc. There is no way to change the bit-rate or sampling quality or to choose your own encoder. There is a Magic Fit option that will scale your project to fit the media, but who knows how that is achieved and at what cost to video quality.

Thankfully, the burn process went smoothly and it only took 50 minutes to burn a 1hr12min DVD. I can't say it's any better quality than what VS might have done had it worked, but I have 7 copies ready to deliver to my client this afternoon, and that's what was important. I hope I can sort out my problems with VS, but I may have to buy a copy of PowerDirector just to have on hand for situations like this. It's a little more basic than VS, but it gets the job done and it didn't crash once. I've always said that Ulead needs to focus less on adding features and more on making the program work and be stable. I really wish they'd start listening. :roll:
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Post by CycleWriter »

Eureka! :lol: I may have inadvertently uncovered the secret behind the mystery of the "Undefined Error" message. Since this video had no audio and I could find no way to turn off the audio tracks in the project to prevent any wasted space on the disk, I selected MPEG audio in the properties so I could use the lowest audio setting possible thereby taking up less space on the video. Or so I thought. From reading another website I discovered that MPEG audio and NTSC do not get along very well. This may be what caused the error. I'm trying to reburn the project using LPCM audio to see if it reoccurs. I'll keep you posted. 8)
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Post by Black Lab »

Aha, operator error. :wink:

I was actually going to suggest you might have a corrupt MPEG file.

Keep us posted.
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