videostudio 11+ auto music problem

seven · Post by **seven** » Thu Feb 28, 2008 5:38 am

Got a new computer with Vista so trying out VS 11+ and I have the exact same problem with it that I did when I was using VS 10+.. when I click on auto music under audio VS simply crashes. I also had VS 8 before where the auto music would work fine so with VS 10+ I didn't care I'd just use the VS 8 if i needed to use auto music but since VS 8 won't work on Vista I need 11+ to let me use auto audio so how do I fix this problem?

Thnx.

Post by **Ken Berry** » Thu Feb 28, 2008 8:19 am

First, you need to have QuickTime installed, and the version that came with VS11. Then you need to go to the SmartSound.com website and look for an update for QuickTracks for Video Studio....

daniel · Post by **daniel** » Thu Feb 28, 2008 12:51 pm

QuickTracks audio worked for me on VS8 and never worked on VS9 or VS10+. They still work in VS8...

I did what you suggest, Ken, and it never helped. Database rebuild shows "no files found" and they are all at two different places on my disk.
The only thing VS9 and 10 find are the two samples installed by the program itself.

I tried several cleaning and re-installs and nothing ever helped.
I gave up because I don't find SmartTracks a good idea, it's too repetitive.

Trevor Andrew · Post by **Trevor Andrew** » Thu Feb 28, 2008 3:16 pm

Hi
After having some install problems with the Auto Sound files I decided to re-install Smartsound.

I un-installed ¡¥Smartsound quick tracks plugin¡¦
Searched for all remaining smart sound and quick tracks and removed.
Re-installed with same problems.

Repeated the above then:-

Searched registry and deleted all Smartsound

All seems to install and work ok.

You could try running VS without Smartsound installed.
Does the program still crash?
Or just informs you that no Smartsound installed?

seven · Post by **seven** » Wed Mar 05, 2008 1:08 am

trevor andrew wrote:Hi
After having some install problems with the Auto Sound files I decided to re-install Smartsound.

I un-installed ¡¥Smartsound quick tracks plugin¡¦
Searched for all remaining smart sound and quick tracks and removed.
Re-installed with same problems.

Repeated the above then:-

Searched registry and deleted all Smartsound

All seems to install and work ok.

You could try running VS without Smartsound installed.
Does the program still crash?
Or just informs you that no Smartsound installed?

I cannot even uninstall smart sound cause of a "Fatal Error". No amount install/unistall helps. This really sucks.. I wish I could use UVS I got too used to it but guess will just have to try some other softwares now.

seven · Post by **seven** » Wed Mar 05, 2008 1:14 am

Btw, the error i get when trying to install update fromsmartsound.com is unable to read SmartSound Quicktracks Plugin.msi heh!

seven · Post by **seven** » Wed Mar 05, 2008 1:27 am

Ok, I installed Windows Install Cleanup used that to remove quicktracks then reinstalled it from smartsound.com and looks like that worked. Not sure thou til I try to edit a movie.. will see.

seven · Post by **seven** » Wed Mar 05, 2008 2:29 am

Now, none of the audio files will play under smarttrack.. I tried rebuilding database but still nothing.. what gives?

seven · Post by **seven** » Wed Mar 05, 2008 5:09 am

Ok now, does the UVS 11+ trial come with quicktrack sound files or not? If it does, I still have problem.. if not, maybe need to get the full version that includes sound files?

Clevo · Post by **Clevo** » Wed Mar 05, 2008 6:09 am

So you are running the trial version?

Trevor Andrew · Post by **Trevor Andrew** » Wed Mar 05, 2008 4:56 pm

Hi Seven

The Smartsound music although packaged and installed with VS is a separate piece of software.

I am using Win XP.

I installed VS 8, this worked ok with Smartsound.

Then I installed the trial version VS 11
VS 11 trial crashed when clicking Auto Music tab.

Now I ran the VS 8 patch which appeared to install Smartsound again.
Maybe running a repair from VS 8 install may do the same.

Now VS 11 works ok when clicking the Auto Music tab.

Your smartsound library tracks should be here C:\SmartSound Software\Quicktracks\Library
I see 26 items in this folder.

I am a little confused as to which versions you have, you mention VS 8 and 10 and now VS 11 trial.??????????

seven · Post by **seven** » Wed Mar 05, 2008 6:11 pm

I have VS6,8,10+ and now 11+.. was trying trial version last few days before I upgraded don't think trial included smarttracks and sound files that was the problem but now having problem customizingf dimensions.. i could customize them very easily in earlier versions but now seems things are diffrent.. I'm baffled.