Preview window only plays sound, but no image

pccchien · Post by **pccchien** » Sun Feb 24, 2008 4:44 pm

Hello,

I used to run VS11 on a WinXP laptop, and everything was fine. Recently my old computer broke down so I bought a new laptop running Win Vista. There are now two problems:

1) Towards the end of the installation process of VS11, the setup program just hangs for 2 hours. Eventually I had to kill the process using Task Manager. But the program appeared to be installed fine and started running ok.

2) However, the problem happens when I preview the mpeg files obtained from my camcorder. These mpeg files used to preview just fine in my old laptop running XP. Now the preview window only plays sound, but no image. The strange thing is that if I press 'pause', the still image is displayed just fine. Also, if I first select 'Auto Color Adjust' then I can preview the entire mpeg file fine with both sound and image.

Any idea what I'm missing? Thank you very much!

Peter

skier-hughes · Post by **skier-hughes** » Mon Feb 25, 2008 11:23 am

Have you installed all the updates?

Clevo · Post by **Clevo** » Mon Feb 25, 2008 12:01 pm

Hi

1) Vs might appear to work properly but to me it's better to install it again properly. I installed mine by right clicking on the exe file and installing as administrator. In vista the account you use is not full administrator.

2) To me this is classic Nvidia graohics card config problem. But I can only assume you have an Nvidia video card but I'm not where you are so I'll have to wait for your reply on this.

It would help if you completed your system spec.

pccchien · Post by **pccchien** » Mon Feb 25, 2008 5:21 pm

Hi,

Thanks for the suggestions.

1) I tried re-installing by running as administrator, but VS11 still hangs towards the end of the installation, and I had to kill the process.
Btw, I couldn't even un-install VS11 from Control Panel (VS11 doesn't appear in the uninstall program list). I had to delete the c:\program files\Ulead System folder, then re-install as administrator. Is there any better way?
2) Unfortunately the problem with no image at preview window still persists.

My system configuration:
ThinkPad R61i
Intel Core2 Duo T5250 1.50GHz
2006MB Ram
Windows Vista Home Premium
Mobile Intel 965 Express Chipset Family (GMA X3100)

Do you need any other system information?

Thanks again,

Peter

rowladar · Post by **rowladar** » Mon Mar 16, 2009 11:14 pm

I cannot view mpeg captured files in "clip" mode which makes it rather hard to edit them!

I can view AVI files in "clip" mode but only if I tick the "show DV timecode in preview window" option in preferences!!

I am using VideoStudio 10

HELP

Clevo · Post by **Clevo** » Tue Mar 17, 2009 12:23 am

Both of you... update your DirectX

rowladar · Post by **rowladar** » Tue Mar 17, 2009 10:22 pm

I am running Directx 10 which I think is the latest...

any more suggestions gratefully received.

I've seen a few posts with this problem - has anyone resolved it?

Clevo · Post by **Clevo** » Wed Mar 18, 2009 12:58 am

rowladar wrote:I am running Directx 10 which I think is the latest...

any more suggestions gratefully received.

I've seen a few posts with this problem - has anyone resolved it?

Even DirectX 10 has been updated a few times...you will need the latest one

Black Lab · Post by **Black Lab** » Wed Mar 18, 2009 1:31 am

To further clarify, DirectX itself is sometimes updated, without the actual version number changing. So the v10 that you have may not be the most current version. No harm in downloading the latest, just to be sure.

rowladar · Post by **rowladar** » Wed Mar 18, 2009 9:07 pm

Windows update says I am up to date...

this is a real pain - makes it impossible to edit stuff!!

Black Lab · Post by **Black Lab** » Thu Mar 19, 2009 1:05 am

DirectX is not a Windows automatic update. It must be done manually.

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Preview window only plays sound, but no image

Preview window only plays sound, but no image

I have the same issue