Corel installation problems for Canon HG10

[bjkaufman]

I have had quite a few problems with Corel since I purchased my Canon HG10. The camcorder came bundled with Corel Software, which I loaded, but it won't completely install, i.e the Guide Menu won't come up.

I have called and talked to someone at Corel concerning the Application Disk I got with my new Canon HG10 video camcorder. I was told that the Canon will only work with an Intel processor. So consequently it doesn¡¦t load with my AMD processor. I was also told that Corel is developing a patch that will work with the AMD and that they were going to e-mail this patch to download and try. I have yet to receive it, and cannot download or edit any pictures from my camera until I have it. Does anyone know if Corel is actually working on this. Does someone out there have a copy of the patch they could share with me? Without it I think my camera is useless. I have been unable to find any other software that will read .msd files.

Also, I have gone to the Technical Support page on the Corel web page where you can send questions and e-mails in for help. I have yet to find how to do this. All I get are FAQ's. How do you submit a question or an e-mail to technical Support?

[etech6355]

If the Corel version of MovieFactory5.6se will not load properly I would think that the retail version of MF6+ may also give you problems.

Your processor is slow to work with the format your camcorder records in, which is avc/h264 video.

[bjkaufman]

If the Corel version of MovieFactory5.6se will not load properly I would think that the retail version of MF6+ may also give you problems.

Your processor is slow to work with the format your camcorder records in, which is avc/h264 video.

I guess I don't understand. Do you mean I have to buy a new computer also? is there anyway of converting .MTS files to some format that is usable? Do you have a copy of the patch I was referring to?

[etech6355]

It's hard to say, you can't even get the software to run on your computer. That's a Canon/Corel/Ulead tech support question.
I'm not aware of an AMD patch, there are links on the Canon tech support site for the HG10 that link to the ulead site for an update to that program MF5.6se.
They are under the Canon disk & drivers somewhere's.

This is a user board, so persons here try to help out with suggestions and have discussions and tips about the software. There aren't any company rep's here.

I don't have any AMD processors, just Intel processors so cannot comment about an AMD processor issue.

Programs that can directly load/insert avc/h264 MTS video files and convert them are ulead VS11+ and MF6+ Retail Versions with all patches installed

[Dobs]

I don't have any AMD processors, just Intel processors so cannot comment about an AMD processor issue.

Programs that can directly load/insert avc/h264 MTS video files and convert them are ulead VS11+ and MF6+ Retail Versions with all patches installed

I had the same problem (as do about 10 other people I've talked to). MovieFactory just plain doesn't work with older AMD processors (you're actually lucky that Corel support is at least finally admitting that this is a problem...I had to go back and forth with them for close to two months and they never mentioned anything to me about an upcoming patch). The retail version (MF6+ and VS11+) don't work either.

I couldn't get GuideMenu to install either, and in addition, MF crashes when I tried to add the MTS files directly into it. I had this problem on two Athlons, but it works totally fine with two Intels.
http://phpbb.ulead.com.tw/EN/viewtopic. ... =guidemenu

Do you mean I have to buy a new computer also?

To answer your question, yes you'll probably have to buy a new PC. Even if they come out with a patch, and you can at least get it working, I think you'll still find that your PC is going to be extreamly slow and frustrating dealing with AVCHD content. I was able to at least get it playing on my Ahtlon 3000+ using CoreAVC (which is supposed to be the fastest AVCHD decoder out there and even then playback was very choppy and CPU was pegged at 100%). Plays like a champ on my Q6600 and it is almost real time for re-encoding to MPEG-2 DVD quality (1 hour of video takes 1 hour to process), which is quite good as far as I am concerned.

If you want a cheaper solution, you can purchase a video capture card or external device that allows you to import video through s-video/composite, component or HDMI cables. Then you can playback the video from the camcorder and record it onto you're computer (obviously this isn't nearly as easy as copying files over and you would probably lose some quality because it will be re-encoded but it would work).

HDMI cards will be quite expensive. S-video and composite are a dime a dozen, but you won't get HD with them. Components will fall inbetween and should support HD. Best if you get one that supports hardware encoding as it won't use up as much of your PC's resources.

[Ron P.]

I had the same problem (as do about 10 other people I've talked to). MovieFactory just plain doesn't work with older AMD processors

Not completely true. I do have an older AMD processor,(AMD Athlon(64) XP 3200+ 2.0GHz) and DVDMF works fine for me. I don't attempt to edit any of the high-definition formats though.

[bjkaufman]

Thanks for all your answers. Not sure where I go from here. Maybe wait for the technology to improve so i can use my camera. Has anyone tried using TMPGEnc 4.0 Express to convert .mts to .mpeg?

[etech6355]

You still have an high def cam. I'm pretty sure you can record in Standard Definition mode on the HG10 instead of HighDef mode. This would produce mpeg files that are already dvd compliant and you can basically still edit them on your processor. They will look good on a dvd because the HG10 has great CCD in it.
If one went out to purchase a Standard Def cam only, that could record at the same high quality as the HG10 does in standard definition it would be a very expensive camcorder.
I'm pretty sure all you have to do is record in SD mode and then copy them to your computers harddisk.

[etech6355]

Dobs,
I have access to a AMD Turion 64 bit Laptop. Should that generate the same errors when trying to work with avchd video?

[Dobs]

Not completely true. I do have an older AMD processor,(AMD Athlon(64) XP 3200+ 2.0GHz) and DVDMF works fine for me. I don't attempt to edit any of the high-definition formats though.

By older, I mean pre-64 bit. Anything without SSE2 support. Intel supported the SSE2 instruction set with their pentium 4s, AMD didn't start supporting it until their 64 bits, so Intel has supported it much longer than AMD has. I suspect MF won't work with a Pentium 3 either, if anyone still has one laying around.

[Dobs]

Dobs,
I have access to a AMD Turion 64 bit Laptop. Should that generate the same errors when trying to work with avchd video?

If my theory is correct, that will work as it should support SSE2, but any Athlon XP (32 bit) or earlier won't.

[etech6355]

OK, so what Ron has to do is try to load some avc/h264 video files.

Ron,
Maybe you could test this. Just load a standard mpeg2 video file into the avchd module and export it at either 720x480 or 1440x1080. Keep the data rate about 6-8MBS VBR. The video will run about 3MBS-4MBS average. A P4 can play this back. You can even trim it down to 1 or 2 minutes because it's a slower processor.

But the thing is see if you can encode one and load it back into the timeline.

[sjj1805]

Does this help?

Patch for Cannon HG10 with Moviefactory 5.6