Video Studio 9 SE preferences crash

thelight · Post by **thelight** » Sun Feb 10, 2008 6:03 pm

I have installed Videostudio 9 SE (Version: 9.00.0100 SE DVD)

Although the program appears to load OK, when I click File > Preferences, there is a slight delay and the program crashes with the following error:

Ulead VideoStudio has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

For more information about this error, click here.

>Click here

Error signature-
AppName: vstudio.exe AppVer: 9.0.0.0 ModName: vstudio.exe
ModVer: 9.0.0.0 Offset: 000b264e

To view the technical information about the error report, click here.

>Click here

A huge page of non copy/pastable technical information.

Any ideas what could be causing this? I cant find anything in the knowledge base/forum search.

thanks.

2Dogs · Post by **2Dogs** » Sun Feb 10, 2008 6:21 pm

Hard to tell from what you've described. Your system seems fine.

You might try uninstalling it and re-installing.

Do you have more than one user account? The default main account is "owner" in XP Home. I wonder if the problem might relate to installing from another account.

Try basic things like clearing temporary files, defragmenting your hard drive and also scheduling a disk check to rule out hard drive issues.

Trevor Andrew · Post by **Trevor Andrew** » Sun Feb 10, 2008 9:14 pm

Hi
Is your operating syatem Win 2k?
This may be a long shot but read this post re Installer Fix V3

http://phpbb.ulead.com.tw/EN/viewtopic. ... 4272#44272

edited......sorry just noticed you are running XP, this is probably not the culprit

thelight · Post by **thelight** » Sun Feb 10, 2008 11:22 pm

Uninstalling/reinstalling it definitely isnt the issue as this is a clean system install which was prompted by my last hdd failing, so my system has been started from scratch again. I had this program running fine on my last system before hardware failure, the only difference being a different hard drive. There is other software that has been installed, are there any known conflicts between video studio and particular software packages?

I'll try the suggestions though when I get a chance and see if they make any difference.