installation/demoshield problem

miksutif · Post by **miksutif** » Wed Feb 06, 2008 10:58 pm

When trying to install pictureshow the demoshield window opens, closes and a message saying that a serious problem has occurred and it needs to close. The installation stops, closes, ends.
I explore the CD, find the .exe file open it and the program seems to install properly.
When I try to run the program I get the same error message and it closes.
I am reading that demoshield is tied to quicktime, which I am having problems with. Do you know if this true. I uninstalled pictureshow, reinstalled and downloaded/ran the update. No luck.
Any advice on installation?
Quicktime advice? I spent an hour with apple on the phone. They could not fix the problem.
I have used this product for 3 years, with good results. I am having to reinstall because my hard drive went bad.
I appreciate any help you can give me, thanks.
Mike Mrogan

sjj1805 · Post by **sjj1805** » Wed Feb 06, 2008 11:29 pm

Please click here -->

so that we can then view your system specifications.

Hopefully you have not tried to "upgrade" to Vista and are still using XP.
You say thst your hard drive went bad - please elaborate - what happened t it and are you still using the same hard drive. If so you may need to check the hard drive for errors.

Start | Run | chkdsk c: /r

miksutif · Post by **miksutif** » Wed Feb 06, 2008 11:56 pm

The hard drive broke, so it had to be replaced. Pictureshow always worked before, problems came with new installation.
I have not and don't plan to upgrade to Vista.

sjj1805 · Post by **sjj1805** » Thu Feb 07, 2008 12:03 am

See if this link helps:
QuickTime for Windows: Update to QuickTime 7.0.3 for DemoShield compatibility

Otherwise try our method of doing a clean re-installation.