Can't find Video Studio

Rainer_Zufall · Post by **Rainer_Zufall** » Wed Jan 30, 2008 1:30 am

Hi! I have got a (big) problem.
Every time when i want to install the patch for Video Studio 11 a window is open with (in german) "The installer can't find Ulead Video Studio 11 in your system".
The .exe (patch) is in my folder programms( D: )\Video Studio 11

Please help me !

Thanks

Post by **Ron P.** » Wed Jan 30, 2008 10:11 am

This is generally due to either:

1. You're using a Trial version. Patches and upgrades will not install to trial versions.

2. You purchased an activation key, activated a trial version. This has been on on-going problem for sometime, where the patches and upgrades do not see the activated version as being a full version, but still just a trial. That's why we highly recommend, after using a trial version, to uninstall the trial, download and install the purchased version.

Rainer_Zufall · Post by **Rainer_Zufall** » Wed Jan 30, 2008 11:36 am

I don't have a trial version. Only the Video Studio 11 which i have bought in a store.
My Video Studio is activated...

Post by **Ron P.** » Wed Jan 30, 2008 12:24 pm

Your root drive is not C: ? There have been instances where VS patches and updates do not look beyond the common root drive, which is generally C.

It does not matter where the Upgrade/Update or patch installer file is located on your system. It's what the programmers wrote into the installer, telling it where to search for the program.

So if you installed VS on another hard drive or partition, you might try uninstalling it, and installing it on the customary root of C.

Post by **Ken Berry** » Wed Jan 30, 2008 12:48 pm

Hmmm... On my current computer, I installed VS11+ on K:\ drive (as you will see from my System button, I have 6 hard drives.) C:\ is my root drive, but all my program files go on K:\... I then installed the patch and Hot Pack, and did not have to tell them where to look. They happily installed where I had already installed VS11+. And I didn't do anything special to point them in the general direction. Running Vista Ultimate...

Post by **Ron P.** » Wed Jan 30, 2008 12:52 pm

Ken, that's because you're in Australia.. You're toilets even flush backwards..

So that eliminates that theory. Well just like most theories, looks good on paper..

Post by **Ken Berry** » Wed Jan 30, 2008 12:56 pm

Not necessarily. May be a Vista effect!!

Though I mean that seriously. Rainer hasn't told us what his operating system is, and it could be that, if it is XP, that XP is more focused on having all the program files also on the system drive, whereas Vista might be more 'lenient' or else keep better track of where everything was installed...

Rainer_Zufall · Post by **Rainer_Zufall** » Wed Jan 30, 2008 1:06 pm

Vista...