"Unspecified Error" when attempting to make DVD di

Chris Harvey · Post by **Chris Harvey** » Tue Jan 22, 2008 3:35 pm

Hi,

I've just purchased Studio 11 and have been having fun putting it through its paces and checking out its many features. However, I have a problem:

When I attempt to "Make DVD disc", the program gets as far as creating the menus, but then I get "UNSPECIFIED ERROR" [5:0:0]. I have tried it without a menu in case that was causing the problem, but still no joy. Any idea what the problem might be?

I can make all other types of file - including SVCD/VCD no problems, the glitch seems to lie just with the DVD option.

Funnily enough, I could make a DVD disc fine when I had the trial version installed.

Any suggestions on how to correct it. Maybe try a reinstallation? I have downloaded the patches and the 11.5 Power Pack. (By the way, I'm running Vista).

Thanks,
Chris

Post by **Ken Berry** » Tue Jan 22, 2008 8:20 pm

Have you tried updating your DirectX? Quite a few people are experiencing problems in the menu/burning stage and it seems the problem could be caused by a recent Windows update (including Vista). Go to the Microsoft DirectX website and download and install the November 2007 patch (or if there is a more recent one, use that).

Note that you will still have version number 10 of DirectX, but the patch is definitely meant for both DirectX 9.0c (XP SP2) and Vista. I know because if have several computers, some of which have Vista and the rest XP. So I know the patch works on all of them.

Chris Harvey · Post by **Chris Harvey** » Wed Jan 23, 2008 12:52 am

Thanks for that, but on trying to install it says I already have the most up to date version.

I've discovered another glitch. I don't seem to have any "SmartSounds", nor the "Auto Music" option in the menu (and when I click on the Auto Music tab on the main screen the program crashes). Do I have to download and install the SmartSounds separately, and if so from where?

Post by **Ken Berry** » Wed Jan 23, 2008 2:51 am

It depends how you got VS11. If it is the download version, then the SmartSound Quicktracks is installed from the second (Extra Content) pack youo should have received a link to. If you have the boxed version, then I think it is on CD2. You also need to install the version of QuickTime which came with VS11 (again in the Extra Content/CD2) as they are linked.

Chris Harvey · Post by **Chris Harvey** » Wed Jan 23, 2008 6:16 pm

Reinstalling VS 11 seems to have sorted the BURN TO DVD problem, so that's good!