VS11+ Upgrade problem.

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oldtimertoo
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VS11+ Upgrade problem.

Post by oldtimertoo »

Hi all, another new member. :(
I have been using VS10+ for sometime without any problems.
After dowloading VS11+ I find that I am unable to capture from my sony HDR-HC3 It recognizes the camera as 'Sony DV device' and when you try to capture it activates the camera but shows ' Cannot form capture graph'

I only have one capture plugin which works with my webcam.
I followed the download procedure and opened files before deleting VS10+.
I have read the 'readme file' and followed the instructions but the 'Add- Remove- Change ` promrammes on Vista only give you the option to 'Uninstall'

I still have the VS10+ full programme discs.
I would appreciate some guidence to get VS11+ on the go! :D
DLA
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Post by DLA »

First, download and install the free update and patch available at:

http://www.ulead.com/tech/vs/vs_ftp.htm
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Ken Berry
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Post by Ken Berry »

You also need to tell us exactly what format you are trying to capture in (HDV or DV?), and how you have the camera connected to the computer (via its firewire/iLink connection or via USB?).
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oldtimertoo
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Post by oldtimertoo »

Hi - thanks for the reply also from 'DLA'
The camera is connected by firewire and I am trying to capture in HDV.
I don't understand why I have only one capture plugin. On VS10+I had four including HDV and it worked fine.
I havn't downloaded the patch as suggested by 'DLA' as I am not sure if I can redownload VS11+ after deleting it from my computer as instructed by the patch.
Thanks for your time in trying to help me !
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Ron P.
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Post by Ron P. »

I don't understand why I have only one capture plugin. On VS10+I had four including HDV and it worked fine.
I
The capture plug-in was changed by Intervideo in VS11, to IVI. This was partly due to what Vista would and would not support. The previous capture plug-ins DSW, WDM are not supported so had to be dropped.
I havn't downloaded the patch as suggested by 'DLA' as I am not sure if I can redownload VS11+ after deleting it from my computer as instructed by the patch.
The only patch that you need to uninstall/re-install is with the AVControl SDK. You only need to install that patch if you encountered problems while installing, with the AVControl SDK. If not, do not install that "Hot Fix".

The Update Pack and the Power Pack do not require uninstalling the program. The Update Pack fixes problems, while the Power Pack is sort of an upgrade, offering more features, and upgrading the version from 11+ to 11.5+. For those of us who are owners of VS11plus this upgrade is free. For others there is a small upgrade fee.

Lastly, do you not backup your downloaded installation files to CD/DVD? :shock: :o Borrowing a well known phrase from Gomer Pyle USMC (the late, great, Jim Neighbors), For shame, for shame for shame.
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Ken Berry
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Post by Ken Berry »

The patch to which *you* are referring, if you actually read the full note with it, is ONLY to be used if you had received the following message during the initial installation:
"A fatal error has occured during installation" after the message "AVControl SDK will be installed"
That, I repeat, is the ONLY circumstance in which you use that particular patch. And thus it is the only patch that requires a full uninstall of VS...

If you had also looked at the date of that patch (5 December 2007), you would also have realised that it was the most recent of the three fixes on the same page. And it is to the two earlier ones on the same page that DLA was referring. Moreover, they are general fixes/updates, rather than restricted to the very specific circumstances of the third 'hot fix'.

So go back to that page, and first download and install the bottom patch dated 6 November 2007. I repeat that you don't have to uninstall anything. Just install the patch over your existing installation of VS11.

Next, download and install the 'Hot Pack' dated 8 November 2007. That will upgrade your VS11+ to VS11.5+.

As for the one capture plug-in, that is another story entirely. Unfortunately, in their wisdom (and under the constraints of what Vista will or will not recognise), Corel dumped all the previous capture plug-ins which worked well in previous versions. They substituted it with the single InterVideo IVI plug-in you now have. Worse, it had unforseen limitations in the form of a bug which did not allow capture via firewire and using the DV format of analogue source material (which a lot of us use VS for, amongst other things). The 6 November patch fixes most of that bug, though sadly not all of it if you happen to have a Digital 8 camera playing analogue 8mm or Hi8 tapes.
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oldtimertoo
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Post by oldtimertoo »

HI all,
Well, I have downloaded the patches in the order advised and
checked my version number which is 11.5.0157.2. but still am unable to capture.
My camera is recognized and the initial frame is shown on the screen and the capture button is activated but on pressing button it still shows 'Cannot start capture graph' :( .
However if I capture on Power Director and import the file to VS11+ the editing and share section work fine :?
I would be glad to hear from any other users who have experienced this problem. Thanks for your assitance in trying to help me resolve this.
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Ken Berry
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processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Post by Ken Berry »

You haven't by any chance loaded a mega codec pack on your computer, have you...? If so, they often cause conflicts with existing codecs, and the best option is to uninstall the pack. If you really need some of its codecs, then reinstall only those codecs, not the whole pack...
Ken Berry
oldtimertoo
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Joined: Mon Jan 14, 2008 4:12 pm
Location: Glossop UK

Post by oldtimertoo »

Sorry Ken, all I can say is that this is a new computer and the only downloads I have made are those for the upgrade of VS 11+. Thanks again for your help.
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