email address for customer service?

chinalewis · Post by **chinalewis** » Sat Jan 05, 2008 10:24 am

Ive been trying to email corel directly about my order but cannot find customer service email address. Ive been to Customer support website but they only have suggested responses and supply no email address. Its hard to call as Im overseas. Anyone have email address?

Post by **Ron P.** » Sat Jan 05, 2008 12:26 pm

To contact Corel Customer Service you need to login, HERE and complete the information required.

Corel uses what's called a Contact Form, instead of supplying an email address.

chinalewis · Post by **chinalewis** » Sat Jan 05, 2008 3:03 pm

thank you very much for reply but I have already tried as you suggested many times but all i get to is the suggested responses and then i can get no further as none of the responses answer my quesion.

Post by **Ron P.** » Sat Jan 05, 2008 4:15 pm

I see what you're stating, however did you complete the form, and if so you should have received something similar to the following:

Dear Ron,

Thank you for contacting Corel Customer Support Services.

For your convenience, you can check your order status online at:

North American e-store - http://store.corel.com

United Kindom e-store - https://store.corel.com/webapp/wcs/stor ... =LogonForm

European e-store - https://store.corel.com/webapp/wcs/stor ... =LogonForm

To serve you please sign in. Be sure you are in the "Store".
Note: Sign in button is located beside the Corel Logo in the top left hand corner. If you are already signed in please sign out and sign in again. Once you have signed in, please click the View Orders button to verify your order status.

North American customers can check order status over the phone. Please call our Automated Order Status System at 1-800-772-6735 and choose the Option in the menu ("to check the status of an order you have placed"). Please have your order number ready.
IMPORTANT: Please enter only the numbers from your order, and do not enter the letters.

To locate a Customer Support Service Center, please consult our Worldwide list of contact numbers here. http://www.corel.com/contactus

Regards,
Corel Customer Support Services
http://www.corel.com

Also you can go HERE , where there are telephone numbers provided for many countries.

chinalewis · Post by **chinalewis** » Sun Jan 06, 2008 1:05 am

Thanks Vidoman.

Yes, I have already done all this and filled out the form but cant get any answer which allows me to email them directly. Anyway I did a trick. I emailed the to the Privacy email address listed at the bottom of the page and they forwarded my email to customer service.