VS9 Crashing When Trying to Create Disc

[Yelsikneb]

I'm having a problem with VS9. First, I go to Tools->Create Disc or Share->Create Disc and the Create Disc window, which is blank, pops up. Then, a window pops up saying "Ulead VideoStudio has encountered a problem and needs to close. We are sorry for the inconvenience". This happens every time I try. The project I'm trying to make into a DVD was taken from my digital video camcorder, which was captured as a DVD file in NTSC. To view the hardware on my computer, go to my profile. Does anyone know a solution? Thanks.

[Ron P.]

Welcome to the Forums,

First we are going to need some more information. Please view This Thread, it provides a guideline to the specific information needed to help you.

[Yelsikneb]

Okay I did that, now does anyone know how to fix my problem?

[Trevor Andrew]

Hi

Basically it could be anything, and may be difficult to trace, from a faulty pc, corrupt video files, corrupt VS install. Where do you start.?

There was a problem with Windows Installer V3, but I think it related to Windows 2000. not XP
Read here:-

http://phpbb.ulead.com.tw/EN/viewtopic. ... 4272#44272

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Also
I had problems running VS 9 and Quicktime Version 7

I uninstalled QT V7 and installed QT V 6 from the VS 9 disc. (install utilities¡XQuicktime)

Worth checking.

Does the crash occur from an empty project.? Or only when you have a video in the timeline, if the latter then it may be a corrupt file.??????????

If you are doing Share-Create Disc with clips in the timeline then it may be best to render your project first. Share Create Video File.

[Ron P.]

Okay I did that, now does anyone know how to fix my problem?

You may have viewed it but you sure didn't follow instructions. If so Trevor could have provided you with a possible solution, instead of further questions..

[2Dogs]

Your system should be OK for VS. I've run VS8 on a similar pc in the past.

You might try some basic things, to eliminate them as possible causes of your problem.

First of all, run the XP Disc Cleanup tool, which might clear out some "fluff" from you hard drive. Run defrag on the drive, and check how much space is available on the drive.

I would also run a disc check to be certain that there aren't bad sectors on the drive. I'm not suggesting that there are any, but your drive is a few years old and it's sensible to check it periodically. In "My Computer" or Windows Explorer, right click on the drive and click on "properties" then on the "tools" tab of the resultant dialogue box. Then click on the "Check now" button and check the "Automatically fix file system errors" box and the "Scan for and attempt recovery of bad sectors" box, then click the "Start" button.

You'll get a message that this has to happen on the next reboot, so click the "Yes" button to schedule it, then reboot your pc. The disc check will run in DOS in a blue screen before XP fully loads, and shouldn't take that long for your hard drive. (apologies if you're already familiar with this procedure but do try it anyway!)

I also suggest you try a test with a small project. Insert one of your captured mpeg-2 files into a new blank project. Trim it so it's say only a minute or two long. Then use "Share>Create Video File" and choose "Same as First Video Clip" and save the file in a suitable folder on your pc.

The next step is somewhat counter-intuitive, but forms a fundamental part of the "Suggested workflow". Instead of trying to go to the "Share>Create Disc" step from the project with your mpeg-2 files on the timeline, open a new, blank project. With nothing on the timeline, go straight to the "Share>Create Disc" step.

You can then try burning to a DVD RW disc - otherwise it would be a waste of a disc. My personal preference would be to "burn" to either DVD folders or an ISO file.

It's far less frustrating working with a small test clip in this way, and once you've sorted it out to work, you can revisit your main project.