Program Not Responding

[Jayshawn]

Hello all,

My hard drive recently crashed so I had to redownload the VideoStudio 11+, everything was working fine initially but now the program will no longer open when I click on the program icon. I have tried to uninstall and reinstall the program to no avail. I'm currently using Vista Home Premium; has the issue been brought up b4 with any answers?

[Ron P.]

Don't know if this will work, but I recently had PI-12 cause a similar problem with Vista..

Set the D.E.P. (Data Execution Prevention) to Turn on DEP for all programs and services except those I select: to Except VS.

To do so in Vista,
Start>Control Panel>System, click on Advanced system settings. In the System Properties dialog, click on the Advanced tab, and select Settings. This opens the Performance Options dialog, choose the Data Execution Prevention tab. Select the bottom radial (as stated above), press the Add button and navigate to where VS is installed, and located the executable (vstudio.exe), highlight it, press open. Now you're back at the DEP dialog, press Apply...

[Jayshawn]

Don't know if this will work, but I recently had PI-12 cause a similar problem with Vista..

Set the D.E.P. (Data Execution Prevention) to Turn on DEP for all programs and services except those I select: to Except VS.

To do so in Vista,
Start>Control Panel>System, click on Advanced system settings. In the System Properties dialog, click on the Advanced tab, and select Settings. This opens the Performance Options dialog, choose the Data Execution Prevention tab. Select the bottom radial (as stated above), press the Add button and navigate to where VS is installed, and located the executable (vstudio.exe), highlight it, press open. Now you're back at the DEP dialog, press Apply...

When I did this it caused my Windows Explore to fail and I had to do a backdoor to change the setting back to the original state. Are there any other suggestions on how to get this to work.

[sjj1805]

Hello all,

My hard drive recently crashed.......

Please work your way through:
Troubleshooting your computer

[Jayshawn]

I'm still getting nowhere with this program unfortunately

[heinz-oz]

We know how you feel, we are getting nowhere with your description of the problem either. How about more detail? What did you do when your HDD crashed? Did it work after? What happened just before it stopped working?

[Jayshawn]

I really don't know what else to add in the way of details. After the HDD failure and the reinstallation of all my files on a new HDD the VideoStudio worked fine up until yesterday when I tried to open the program. There's nothing new that I have done with any programs or files between then and now but it fails to open. It looks like this is going to be a lost battle forcing me to go to the inferior WMM program. I wish I was able to figure out what exatly is going on as I know it must be hard to not be right in front of the cpu when someone is describing a problem. Thanks for all of your efforts in responding.

[Ron P.]

When I did this it caused my Windows Explore to fail and I had to do a backdoor to change the setting back to the original state. Are there any other suggestions on how to get this to work.

There's something wrong with Vista, it should not have caused Windows Explorer to crash.

Some other issues I've came across with Vista, are the User Account Control. I could not figure out for a long time, why after creating a new user account, when logging on to the new account I would get the old Blue Sceen of Death. This as to be disabled, in order to do so.

Aeros needs to be shut off. It tends to wreak havoc with applications like VS.

[Ken Berry]

One fall-back with Vista is to right click on the VS icon and select "Open as Administrator"...

[Jayshawn]

Running it as Admin is not working either; I downloaded version 10 and it's working so I'll have to use that for now.

[Jayshawn]

Do you all think Corel will refund my money so I can just purchase the full version of VideoStudio10 or give me a new serial number to use since this is not working for me?

[Ron P.]

Corel Return Policy.



I'd sure try it and see..

[maxfrost01]

Jayshawn, you are not alone.

I think I have a similar problem with opening AND with closing VS11+.
And I am also running Vista (which I actually like a lot )

When I exit VS I often get the message that the programme terminated unexpectedly and Windows Vista is 'searching for a solution to the problem' which (bless it for trying) it always fails to do.

Then, when I click on the icon to reopen VS I get a brief flirtation with the whirling blue circle (formerly known as egg timer) followed by nothing, zero, nada.

And here's an interesting twist.....

After an unsuccesful attempt to convert a HD mpeg2 file to WMV using Windows Media Encoder I thought I'd try and reinstall Windows Media Encoder. But when I run the Uninstall programme I get the message:
"ULead VideoStudio (Process Id:7644)" is still running, even though as far as I know or can see VS is closed!

Looks like there is a problem getting a clean exit from VS11+?

[Ken Berry]

Max -- from your description of the strange termination message and then the inability to get it started again, I would say that indeed, VS is still running, as the third (aborted uninstall) message tells you!

When I have occasionally received the 'terminated unexpectedly' msg with other programs, I now know to look in Task Manager (in case you don't know, right click on the task bar at the bottom of screen and select it). And even though I think the program is closed, there is the .exe for it, still running under Processes.

If you find that is the case with VS, then terminate it (right click on it and select End Process). You will probably find that next time you go to start it, it will indeed start. Or indeed, you will be able to uninstall so you can reinstall it...

And if indeed you do reinstall, then do so as Administrator. You may think you are Administrator already, but of course Vista has other ideas for certain purposes. So right click on the VS setup.exe and chose Open (or is it Run?) as Administrator. That might ensure a smoother installation this time.