VS 11 Plus re-installation problems

[andirez]

Hello everyone, been browsing this forum for quite some time now, but this is the first time that I actually have to post a message requesting your help.

My software specifications:
- VideoStudio 11 Plus purchased at the online store as an upgrade (I have a VS7 license)
- Installed the patch and the powerpack (upgrading my version to 11.5 Plus)
- OS: Windows XP SP2 (on Core2 T7200 with 2GB Ram)

All worked fine until a week ago when I suddenly got an error message trying to run VS. I don't have a screenshot of the exact message as I did not expected at that time that I would have to find help solving this problem.

I thought: "no problem, I just reinstall VS". So I uninstalled VideoStudio 11.5 Plus by using the uninstaller. Now upon re-installation of VS11, I get the following error message when the setup programming is "Registering Modules" (so near completion of the installation):


When I press "ignore", installation continues and I get similar errors for the following modules:
DibOutput.ax, DibReceive.ax and MCutList.ax

When I check C:\Program Files\Common Files\Ulead Systems\Filters, I can see that all files are present at that location.

The setup finishes (after pressing "ignore" four times) and when I try to run VS afterwards, the following message appears:


I thought that a service might still be running not allowing registering those 4 modules, but I don't see anything that relates to ulead. Furthermore, upon uninstalling, the 4 .ax files are deleted so that indicates to me that they are not in use by any service.

I also tried, as a last resort, to install the hot fix recently published (as it also mentions installation problems, different than mine though), but that did not solve the problem either.

I really don't want to format my hard drive and do a full re-install as this would take me about a full day to set everything properly up once again...

As for why this happened in the first place, my only guess so far is perhaps "CCleaner", although I never had any problems with this program in the past and been using for more than 2 years now. I also use "RegCleaner" to tidy up my registry, but same story, no problems with that in the past.

Anybody got a clue as in how to solving this?

[Ron P.]

Sorry I don't have a solution to your problem. However you need to resize your screeshots before posting them. Very large images "break" the forum layout. We should not have to scroll horizontally to read posts.

[andirez]

Oops, sorry for that. I resized the images, I didn't realise this as I have a wide screen monitor with a high resolution but indeed, they were too wide for most screens. Thanks for pointing that out.

[Ron P.]

Thank you for resizing the images..

A couple of solutions you might try, the first;
Try doing a complete un-install/re-install. Ulead programs leave a lot of files behind. So just doing a simple add/remove programs from the control panel and then re-installing may not correct some issues. Instructions can be found here : Re-installation of Ulead Products

I don't know of a way to un-install the "hot fix", once it is installed, and if it will provide a problem since you did not need to install it.

Next Go HERE and download the latest MS Direct-X drivers. The most current is dated Nov. '07. This seems to have fixed several issues with VS, especially the latest release.

[andirez]

Thank you for resizing the images..

You are welcome

Try doing a complete un-install/re-install. Ulead programs leave a lot of files behind. So just doing a simple add/remove programs from the control panel and then re-installing may not correct some issues. Instructions can be found here : Re-installation of Ulead Products

Thanks for the link, I just tried this but sadly no difference.

Next Go HERE and download the latest MS Direct-X drivers. The most current is dated Nov. '07. This seems to have fixed several issues with VS, especially the latest release.

I updated my DX runtime, but again no changes

[Ron P.]

Ok, sooo...

1. It worked fine, then went bad..
This is indicative of a "what's changed on your system", that might be contributing to this sudden conflict?

2. Codec Packs (like K-lite just one example), have you installed any of these? They tend to be thrown together by people that don't have a clue on what they're doing. Most of the time the codecs contained in these packs will conflict with each other, not to mention with what you already have installed. If you ever need an additional codec, install only the one needed, and straight from the original developer. For example Xvid or Divx.

3. Since trying the uninstall, and DirectX did not correct it, there is still something on your system that is causing the installer problems. It could also be a corrupt install file, which you would need to contact Corel to get a fresh download link.

4. Do you have a restore point prior to when your program started acting up? If so try doing a system restore to that point.

5. Have you noticed any other programs acting strangely? This could be a sign of some hardware starting to fail. There are free memory test applications available, one such on MicroSoft website. You can also run a harddrive test, using XP's built in Error Checking utility. Just right-click on your "C" drive (or whatever your drive assignment is) from within My Computer, select Properties, and Tools.

6. Updated drivers, such as video cards, or Windows Update recently? It's a good idea to keep these up to date. Also what I've noticed with my newly purchased Laptop, running Vista, that after doing a Windows update, it caused problems with my VS11+. However updating DirectX corrected this for me. So at times doing an update can pose problems, that require updating something else. (gotta love computers)..

[andirez]

Ok, sooo...

1. It worked fine, then went bad..
This is indicative of a "what's changed on your system", that might be contributing to this sudden conflict?

No clue whatsoever what could be causing this. I can't recall installing anything that could have messed up my VS installation. The only thing I can think of is that either CCleaner or RegCleaner deleted something that should not have been deleted, but then I would expect that a re-install would fix this.

2. Codec Packs (like K-lite just one example), have you installed any of these? They tend to be thrown together by people that don't have a clue on what they're doing. Most of the time the codecs contained in these packs will conflict with each other, not to mention with what you already have installed. If you ever need an additional codec, install only the one needed, and straight from the original developer. For example Xvid or Divx.

I have the same experience as you: codec packs are evil I keep away from those and only use VideoLAN with built in codecs so I don't have to install anything.

3. Since trying the uninstall, and DirectX did not correct it, there is still something on your system that is causing the installer problems. It could also be a corrupt install file, which you would need to contact Corel to get a fresh download link.

Just tried installing from my backup CD and the same problem sadly.

4. Do you have a restore point prior to when your program started acting up? If so try doing a system restore to that point.

No...

5. Have you noticed any other programs acting strangely? This could be a sign of some hardware starting to fail. There are free memory test applications available, one such on MicroSoft website. You can also run a harddrive test, using XP's built in Error Checking utility. Just right-click on your "C" drive (or whatever your drive assignment is) from within My Computer, select Properties, and Tools.

I have a hard drive health monitor running all the time, no problems. As for hardware it is possible, but very unlikely as other programs do run fine. I would expect to see more problems if the memory would be bad for instance.

6. Updated drivers, such as video cards, or Windows Update recently? It's a good idea to keep these up to date. Also what I've noticed with my newly purchased Laptop, running Vista, that after doing a Windows update, it caused problems with my VS11+. However updating DirectX corrected this for me. So at times doing an update can pose problems, that require updating something else. (gotta love computers)..

Hmm, Windows Update could have automatically updated something, that is true. I will have to check this. Maybe a bit of hope here

[andirez]

I just did a repair of my Windows XP which basically means that all updates and hot fixes are reset, but still the same installation problems so we can rule out that it is due to a Windows Update.

[andirez]

Just wanted to say that I have since sorted out my VideoStudio problems. I could track it down to the Visual C++ 2005 runtime. There appears to be a bug in the original runtime package (software that sometimes has problems locating manifest files, resulting in the error I had) which has been sorted out in the SP 1 version. So if you are experiencing similar problems, go to the microsoft website and download and install the "Visual C++ 2005 SP 1 runtime environment". That's all!

[Ron P.]

Had that installed a long time ago..