Upgragde

gotmlifbk · Post by **gotmlifbk** » Mon Dec 17, 2007 1:49 am

Hello,
I have purchased the video studio 11 plus upgrade. I have video studio 11 and I want to upgrade.

Here is the problem, when I install the upgrade and I put in the Plus serial # its ok when it ask for my previous serial # for 11 I get a message that says I can only upgrade from version 10 down. Why is this and how do I get the plus version?

Thanks JK

sjj1805 · Post by **sjj1805** » Mon Dec 17, 2007 1:53 am

Owners of VideoStudio 11+ are given a FREE update patch to VideoStudio 11.5 and also this..

Post by **Ken Berry** » Mon Dec 17, 2007 2:04 am

JK -- do you not have a version of VS earlier than your current VS11? If so, you use that.

gotmlifbk · Post by **gotmlifbk** » Mon Dec 17, 2007 2:18 am

No, I started with version 11.

sjj1805 · Post by **sjj1805** » Mon Dec 17, 2007 2:22 am

If you have VideoStudio 11 then you need to try and get a refund and go to this page
http://www.ulead.com/tech/vs/vs_ftp.htm

gotmlifbk · Post by **gotmlifbk** » Mon Dec 17, 2007 2:23 am

Also I did a search and could not find anything about upgrading from 11 to 11+. Why is the upgrade only good for version 10 and below? Why do they not include 11 in cause like me wants to upgrade to 11+ to get the extra overlay fields?

gotmlifbk · Post by **gotmlifbk** » Mon Dec 17, 2007 2:25 am

Why should I have to get a refund? Why not just give me version 11+ and call it even?

sjj1805 · Post by **sjj1805** » Mon Dec 17, 2007 2:28 am

A lot of users appear to have made the mistake of purchasing the standard version rather than the plus version. You're best option is to contact customer services to see if they can offer you a special deal.

gotmlifbk · Post by **gotmlifbk** » Mon Dec 17, 2007 2:37 am

If so many people are buying the lower end product to try it out first to see if it is what we want and, thinking we can upgrade at a later time.

Why not just create an upgrade for version 11. It makes sense and your customers would be a lot happier. Don't you think?

Post by **Ken Berry** » Mon Dec 17, 2007 2:57 am

None of us work for Corel, and that includes Steve. We are all just users who volunteer our services here to help out. So none of us have any say in Corel policy on upgrades etc.

That being said, I had been under the impression that there was an upgrade path from VS11 to VS11+...

Post by **Ron P.** » Mon Dec 17, 2007 3:46 am

No they don't offer an upgrade from 11 to 11+

Upgrade Eligibility

To purchase the upgrade version of VideoStudio 11 Plus, you must own a previous licensed version of:

* Ulead VideoStudio 6 Retail/Upgrade/SE/SE DVD /SE VCD/SE Basic
* Ulead VideoStudio 7 Retail/Upgrade/ESD/SE/SE DVD /SE VCD/SE Basic
* Ulead VideoStudio 8 Retail/Upgrade/ESD/SE/SE DVD /SE VCD/SE Basic
* Ulead VideoStudio 9 Retail/Upgrade/ESD/SE/SE DVD/SE Basic
* Ulead VideoStudio 10/10 Plus Retail/Upgrade/ESD/SE/SE DVD
* Ulead MovieWizard 1.0
* Ulead MovieWizard 2.0 DVD
* Ulead MovieWizard 3.0 SE DVD
* Ulead MovieWizard 4.0 SE DVD
* Ulead Video ToolBox 2.0 Full/HE/ME
* Ulead Video ToolBox 2.5

Please note that the trial version and Not for Resale (NFR) version are not eligible.