Problem Loading Powerpack Download Page

MikePH · Post by **MikePH** » Wed Dec 12, 2007 8:19 pm

I've upgraded to 11Plus, have downloaded and installed the 27Mb update pack but when I link to the download page for the Powerpack all I get is a blank page. The Corel site recognises my login and shows details of all my many registered products (including 11Plus) but it won't show the download link for the Powerpack. I have disabled popups on my browser and deleted browsing history on my PC but it still won't load the page. I have also tried to access it on another PC with same result. Does anyone know if the Powerpack download function is offline or down at the moment?

Post by **Ken Berry** » Wed Dec 12, 2007 8:42 pm

I have just tried to log-in to it as well, and got the same response, so I would say that a reasonable guess would be that the site is down. I will draw it to the attention of the relevant Admin people.

MikePH · Post by **MikePH** » Wed Dec 12, 2007 10:48 pm

Thanks for the input. I'm glad that I wasn't doing something very stupid to avoid access! I've sent a couple of messages to Corel but they haven't responded yet or brought the download back online. It's very good of them not to tell anybody that there were problems with this.....

sjj1805 · Post by **sjj1805** » Thu Dec 13, 2007 1:14 am

Ken I have received and forwarded your email to Corel.
I can confirm that I also got a blank page when I tried.

MikePH · Post by **MikePH** » Thu Dec 13, 2007 3:21 pm

There is no sign yet that Corel have even ackowledged a fault with their download page. They either haven't bothered to read their emails or the problem is such a big one that it's embarrassing to talk about it....
Either way they haven't responded to me yet, despite promising to do so within 24 hours.

Post by **Ron P.** » Thu Dec 13, 2007 3:35 pm

Same happens here, still..

johnrr6 · Post by **johnrr6** » Thu Dec 13, 2007 4:30 pm

It's 10:30 U.S. Eastern time zone here----on Thursday morning and I too have the problem.....

Does anyone have the PowerPack posted on a server somewhere?? Or is willing to host it till Corel/Ulead get's back up????

I have a licensed version of 11 Plus----Kinda need the Powerpack----Like now!!..... I can send you my serial number if you are doubtful of my voracity....

I called the U.S. Office----they are out because of a "special event" according to their phone message.

If that "special event" is Christmas Holiday----I'm hosed.....

sjj1805 · Post by **sjj1805** » Thu Dec 13, 2007 7:37 pm

Corel Spokeswoman wrote:Yes, the link is dead for all global sites, our IT is fixing it now.

Regards
Steve Jones - Forum Administrator

catmama · Post by **catmama** » Thu Dec 13, 2007 8:20 pm

I have had nothing but problems with the power pack,
it doesnt install at all....... so dont hold your breath, I am sorry to say. I have been working on this for two days and about to give up and demand my $ back. its buggy.......

file error: the file error occurred on the file C:/programfiles/ulead systems/ulead video studio 11/ afAsb553.rra. access is denied (0x5)

hope you have better luck than I.

win xp pro media center edition
HP 8320DVus laptop.

Marianne

David Latta · Post by **David Latta** » Thu Dec 13, 2007 10:57 pm

Well it's just about 8.30am Friday South Australian time and the following link works fine for me.

http://www.ulead.com/tech/vs/vs_ftp.htm

David

Post by **Ron P.** » Thu Dec 13, 2007 11:07 pm

It's Thursday 4:07 pm CST here, and you're right it works now..

MikePH · Post by **MikePH** » Fri Dec 14, 2007 12:17 am

Well, I'm still getting the same blank screen. Was there a window of opportunity that I missed and the thing has crashed again?

Post by **Ron P.** » Fri Dec 14, 2007 12:26 am

Yep, must have been.. I noticed that only the power pack ftp is affected this time. The others seem to still work..

I'll send you a PM

David Latta · Post by **David Latta** » Fri Dec 14, 2007 1:53 am

Yep, the Hotfix and Update FTP's work, but not the Powerpack FTP. It is now 11.25am Friday my time.

David

nikkomon · Post by **nikkomon** » Fri Dec 14, 2007 5:34 am

I had the same problem and sent an email to Corel. Someone emailed me back with this link.

http://www.corel.com/servlet/Satellite? ... 5714230704

Didnt work so I wrote back to tell them it didnt work and they said it was working on their end. They said I had an ISP problem, which I dont. Guess I will wait until someone here figures out the solution, no help from Corel.

Nikko

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