Runtime error

durden500 · Post by **durden500** » Sun Dec 09, 2007 2:14 am

This is what I'm getting when I try to install Photo Impact 11.

The install stops about half way through and I get this box that appears and says this:
Runtime error!
Program: C:\ WINDOWS\system32\MsiExec.exe
R6034
An application has made an attempt to load the C runtime library incorrectly.

I can't figuare this one out. Please help where as I've been using this all the way back since Photo Impact 8 and love it! I already have had PI 11 installed but I recently did a system OS re-install and haven't been able to re-install this. I have seen that others have had this problem dating back since July of this year and I've been at a loss to find a fix. If any of this forums best and brightest can help with this one, I'd be very grateful. Thankyou.

I sent out a e-mail to their web-site and they apperently don't have a fix. This was the responce:

Thank you for contacting Nova Development Technical Support.

We apologize for any inconvenience this may have caused. A handful of people are experiencing this issue and we are currently looking into what may be causing it. At this time there is not a fix for it. We can offer you a full refund. You can use the link below to start the refund process. After you complete the form and submit it, you should receive an email with a return authorization number and info on where to send it back to.
http://www.novadevelopment.com/support/ ... turns.aspx
Thank you,

Scott
Technical Support Representative
Nova Development
23801 Calabasas Road, Suite 2005
Calabasas, CA 91302-1547

The thing is, I don't want my money back, I really like the program and would like to continue using it.

heinz-oz · Post by **heinz-oz** » Sun Dec 09, 2007 4:16 am

Hi Brian,

thanks for trusting my expertise to the degree that you sent me a pm about this problem also. It is much better, however, to deal with such matters in the open, here in the forum. After all, that's what it's purpose is.

No to your problem.

Personally I have never had to face it. Since you do not provide any details on your system, it's almost impossible to even have an educated guess about what to do next.

Are you running a flavor of Win XP? Which one and do you have any service packs installed?

The offending program is not, IMHO, PI 11 since it ran before. The file msiexec.exe is a program used by windows installer and it may be corrupted. Which version of WinInstaller do you run?

After you answer at least the questions above, we might be able to help, however, reading this post http://phpbb.ulead.com.tw/EN/viewtopic.php?t=8963
and providing the details asked for there should at least stop us from asking more questions.

I would go to the Windows Update page on the internet and download the latest version of the Windows installer to start with.

sjj1805 · Post by **sjj1805** » Sun Dec 09, 2007 5:07 am

msiexec.exe belongs to the Windows Installer Component and is used to install new programs that use Windows Installer package files (MSI).

Useful links:
How to remove msiexec error
Windows Installer and MSIEXEC.EXE
Update to the Latest InstallShield Installation Engines

durden500 · Post by **durden500** » Sun Dec 09, 2007 5:18 am

Hey, sorry I was short on details. I have an Alienware desktop.
Under the hood of it is as follows:
Windows XP SP2
A pentium 4 3.73 EE Overclocked to 4.2
4 gigs of pc5300 DDR2 ram
A Nvidia 8800gtx
2 74 gig raptors @ 10,000rpms
1 150 gig raptor @ 10,000rpm

sjj1805 · Post by **sjj1805** » Sun Dec 09, 2007 6:14 am

durden500 wrote:Hey, sorry I was short on details. I have an Alienware desktop.
Under the hood of it is as follows:
Windows XP SP2
A pentium 4 3.73 EE Overclocked to 4.2
4 gigs of pc5300 DDR2 ram
A Nvidia 8800gtx
2 74 gig raptors @ 10,000rpms
1 150 gig raptor @ 10,000rpm

There is a very likely candidate for your problems.

durden500 · Post by **durden500** » Sun Dec 09, 2007 7:18 am

I really don't believe it would be that (overclocking). I've never had a problem with anything ever as a result of oc'ing. Plus, everything else works beautifully and everything installs as well. Just not PI 11. I have even installed Paint Shop Pro Photo X2 last week and it was fine.

It, as far as I can tell, might be a windows update which bugged something in some way or, I don't even know. It's a puzzle to me really. But overclocking, I can't even see that as the culprit. Plus, Unlead even acknowledged it as a problem to which they've received " a handful of reports on." I wonder how many hands a handful embodies in this situation? So it something which is out there as a problem for PI users and they, Unlead or Nova don't have a fix for as of today. The scary thing to me is how they were so quick to offer my money back to me. I admire they're sense or ownership as to offer compensation but, I just really want to be able to use my program again, that's all. Please continue to help if you can guys.
Thankyou again

Brian.

sjj1805 · Post by **sjj1805** » Sun Dec 09, 2007 7:24 am

Why not try going into your BIOS and removing the overclock settings and trying again. If it fixes the problem you know that was it.
If it doesn't you can always revert to your overclocked system again.

heinz-oz · Post by **heinz-oz** » Sun Dec 09, 2007 7:41 am

It's also not right to blame Ulead since you use the NOVA version. Whilst based on Ulead's source code, NOVA do change the code. One proof af that is that I can have any number of Ulead PI versions run side by side, NOVA does not install if another PI version is present

durden500 · Post by **durden500** » Mon Dec 10, 2007 3:10 am

I don't believe I was blaming Unlead or anyone, I was just saying how it didn't look good for me if the company is so quick to give back my money rather then saying we will have a fix for this soon or, we're working on this and will correct it shortly. It made me feel as if they arn't going to work it out for me.

I took you up on your hypothisis about overclocking and it still wouldn't install. Thankyou for coming up with ideas though. You rock!! Please continue to help with other ideas if you can guys.

Brian

TwiceWise · Post by **TwiceWise** » Mon Dec 10, 2007 4:54 am

You might try downloading the PI-12 demo from Ulead and see if that gives you difficulty as well. I tried to find a link that would let you download a PI-11 demo but couldn't find one. But it still gives you another avenue to pursue and may help you to narrow down the problem.

I also doubt that overclocking would be the problem. You may end up burning up your processor, frying your motherboard, and sending an electrical short through the grid that causes a rolling blackout through five seperate states. But it probably wouldn't effect PhotoImpact so feel free to go ahead. Oh, but you might want to keep your PhotoImpact software away from your computer console so that you'll have more time to rescue it when the fire comes.

OK, I'm done here.

-TwiceWise

Edit: A couple of years ago I had some Serif sofware that wouldn't install from a CDRW drive. It would install from a CD-ROM drive but not from a read/write drive. It could be that something like that is the problem.

Edit2: Also makes sure that all your drivers are up to date: video, sound, bios etc. And make sure that you have the late SP2 patches from Microsoft. Sometimes an out of date code or a wrong version of directx can be the problem.

Hope this helps.

durden500 · Post by **durden500** » Tue Dec 11, 2007 4:45 pm

Oddly enough guys, I've gotten my old PhotoImpact 8 to install and it works fine like everything else, 11 though still won't install at all. It's on disk and isn't scratch or anything. I don't get it?? Both 11 and 8 are from disk and in perfect condition. Hmmm....? I'd rather use 11...