Video Studio 9 crashes at startup Splash Screen

[tyamada]

Yup. 9.0c, the very latest version.

I installed the software on another machine I have here and it did start up, but I notice that it shows a different splash screen photo than the one which shows up on my video editing machine. I wonder why it has two different photos, both of young women, one with a red background on the working version and one with a green background on the broken version?

I'm sure one of the software gurus in Taiwan has a clue.

Larry

If you had a bad download than why did the program run on another computer? Did the program crash if you tried to use it? Just courious.

I downloaded my file on 4/9/2005 at 10:14am Eastern Daylight time, it worked first time. I also downloaded all the extras, can't figure out why the files are so large. They should send a CD because of the size of the files.

I have downloaded files before and when I tried to use them they wouldn't work. It seem that one of the bits in the download didn't copy right, therefore it was a bad file with nothing to indicate it was bad. It didn't make any difference on which computer I installed the software on it still didn't work.

I have seen different components cause software not to run or not to run properly. That was the case of faulty video drivers, and the way the primary video card manufactures (ATI and Nvidia) update their software to keep the gamers happy cause problems with other programs that use video for making media files. I used to have serious problems with ATI video cards awhile back. I hasn't been until recently the ATI drivers work right for me. Had less problems with Nvidia cards, although they had some problems.

I'm glad you got your porblem worked out.

[thecoalman]

Yup. 9.0c, the very latest version.

I installed the software on another machine I have here and it did start up, but I notice that it shows a different splash screen photo than the one which shows up on my video editing machine. I wonder why it has two different photos, both of young women, one with a red background on the working version and one with a green background on the broken version?

I'm sure one of the software gurus in Taiwan has a clue.

Larry

If you had a bad download than why did the program run on another computer? Did the program crash if you tried to use it? Just courious.

.

I'm curious about that too, bad file is a bad file. If it worked on one machine but not another there was a conflict with the machine.

[LSHorwitz]

Regarding the issue of why a particular machine can run the corrupted download:

A download which has become corrupted can totally fail to run, can run partially (as was my situation), or can run in a seemingly correct and normal way (revealing its' flaws only under certain very isolated conditions or not at all on a particular machine).

If, for the sake of discussion, the damaged code affected PAL and I am only using NTSC..........or if the damaged code was only in a particular DLL which only gets executed on an AMD-based (rather than Intel-based) machine, or if the particular damaged code is only executed when dual layer disks are burned, the problem can be masked on some machines forever.

In the case that we ran into specifically here, where a number of us got to a splash screen and then the program instantly died with a memory exception, it became clear after much "hair-pulling" and experimentation that some machines such as one of my older Dells could run the program without evidence of this damaged code. Since I never used the program on this machine, I never really gave it a good work-out, but it is entirely possible that the problem may have never surfaced even with heavy use. Or it may be that Video Studio 9 would start properly, but that any attempts to do useful things with it would fail. I never spent any time trying to see how much of VS9 worked on that older machine, since it is not capable of video capture, large file storage, etc. and is way too slow for video purposes. I can think of many reasons why this older machine would run the program even with damaged code.....and these would be both hardware and software specific.

Hope this answers the two similar questions you have posed above.[/quote]

[Sentinel]

Like LSHorwitz, I cannot get VS8 to run past the splash screen, but what I have observed is that after a ctrl-alt-del, there are no Ulead applications running, but there are VideoStudio processes running in the background. Can this happen or is a crash not always a crash?
My installation is from OEM CDROM and stops every time.
I agree that if a product does not work at all, there should be an immediate and apologetic refund. I would not survive professionally if I treated my clients this way.

Pentium 4 @ 3 GHz
Intel motherboard
NVidia Geforce 6200 w/128Mb RAM
1 Gb RAM
Windows XP SP2

[LSHorwitz]

A crashed program can get partially started and then fail, leaving these pieces still running.

It's not unusual for s program to spawn multiple processes which show up as separate items in the Task Manager, and which persist even when other portions of the program have crashed. There is even a method ("End Process Tree") to simultaneoudly abort the entire collection in the Task Manager.

[hve]

I had the same problem. Crash after splash, installed in different machine where it worked (with different color splash screen) etc. I sent off a TS email and slept on it.

This morning I uninstalled the program and re-booted, but this time I killed every single protection program running in the machine (Norton, MS Antispyware, WinPatrol, etc), and even pulled out my wireless card. I then re-installed V9 and re-booted, and now the program runs.

Hope this helps.

[LSHorwitz]

It's interesting that you did everything I tried but did not then get it to work, but you then did something I was unwilling to do (remove hardware from the machine) and then your re-install worked o.k.

I could only get the install to work after downloading a third time which then installed without incident (after 35 hours of failing to install the prior 2 downloads).

I have sitting on another machine a download I purchased from Ulead a year ago which never worked properly, and which I eventually just gave up on. The Tech Support guy in Toirrence CA was very honest and said "People who install our Ulead program while also using Adobe Premiere have to make a choice......either keep our Ulead product or keep Adobe Premiere on the machine. Our Ulead product will not run on some machines if Premiere is installed." He was right. I de-installed Premiere ($a $500 program) and Ulead's product finally ran properly. But they could never co-exist. I eventually abandoned the Ulead product and wrote it off as a lesson in crappy software engineering.

I hate to keep ragging on these Ulead products because they represent excellent value and do many things well on many machines. It sure is frustrating for some of us though.....