I purchased the downloaded version. Not sure if the boxed version has made it into the retail stores yet or not.
I've temporarily turned off all unnecesary processes by both killing taks with the Task Manager and also modifying the boot process with msconfig. It is very unlikely that a neccesary process is missing, since all my other (10 other) video programs including several Uleads programs like VS8, all run fine, and also.......the same crash occurs in the identical manner with these background programs all disabled.
If there were a conflict, I would expect VS9 to complain or start differently. Instead it just crashes with an out of bounds memory condition.
Very puzzling why it runs on some systems and not others.....
Larry
Video Studio 9 crashes at startup Splash Screen
Moderator: Ken Berry
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maddrummer3301
- Posts: 2507
- Joined: Fri Dec 10, 2004 10:24 pm
- Location: US
I would download the program again and do a FC (file_compare).
Possibly a bad download.
But, I know of some people that simply gave up on ulead because there was
something else on their system that conflicted with ulead's code.
You are not alone. The others simply give up and go elsewhere.
Only going by experience with ulead products but I would really look
at the Xvid/divx or other MP4 codecs you have installed. Everytime I've
had a problem with ulead it's always been audio related.
One bad Byte can raise hell.
MD
Possibly a bad download.
But, I know of some people that simply gave up on ulead because there was
something else on their system that conflicted with ulead's code.
You are not alone. The others simply give up and go elsewhere.
Only going by experience with ulead products but I would really look
at the Xvid/divx or other MP4 codecs you have installed. Everytime I've
had a problem with ulead it's always been audio related.
One bad Byte can raise hell.
MD
I must say that Ulead together with element5 have one huge swindle going on. The download does not install for VS9, the people at element5 claim they will get a refund and never do, and Ulead, the manufacturer, won't return emails or answer phone calls.
What the HELL is this all about???
This forum is filled with people like myself who have not been able to get by the initial splash screen without a crash.
Did I mention that it took 9 download attempts and 3 calls to element5 to even get to a server which would complete the download?
This has to STOP!!
What the HELL is this all about???
This forum is filled with people like myself who have not been able to get by the initial splash screen without a crash.
Did I mention that it took 9 download attempts and 3 calls to element5 to even get to a server which would complete the download?
This has to STOP!!
I have installed the download version of VS9 on two computers, they both come up and work in the edit mode, thats the only module I have used so far. There is a definate problem with audio sync but I will describe it in another thread.
One computer has an ATI card with the latest drivers Catalyst 5.4 the other one has a Nvidia card with the latest drivers.
If you have not updated your video dirvers try and do that.
If that doesn't work try switching the video cards and see if the program works on either computer.
One computer has an ATI card with the latest drivers Catalyst 5.4 the other one has a Nvidia card with the latest drivers.
If you have not updated your video dirvers try and do that.
If that doesn't work try switching the video cards and see if the program works on either computer.
Well folks......the startup crash problem of Video Studio 9 has been solved !!!!!
It's taken me a total of about 35 hours to localize and fix.
And both element5 and Ulead can rot in Hell as far as I am concerned, since their total response has been absolutely ZERO feedback whatsoever except for a promise and assurance from Mark (at extension 5692) at element5 to secure a refund and to contact me....neither of which ever took place. They are a totally screwed up fufillment company which, as you will eventually see in this post, are entirely the source of my problem...........
Let me begin by stating that my background in all things video and computers is formidable. I have Electrical and Computer Engineering graduate college degrees. I have 3 FCC Commercial Broadcast Engineering Licenses. I have had 4 Amateur Radio FCC licenses and have been doing broadcasting, engineering, and computer things for nearly 40 years. I first put Amateur Television Station WA2GVP on the air in 1959...........And have been building, designing, fixing, debugging, and creating electronics and video systems and computer software since then..............To put it mildly I am not uncomfortable around video and computers........
The problem had ***NOTHING WHATSOEVER**** to do with my "cruddy" system. The download from element5 was faulty.
Having now, once again, downloaded the VS9 upgrade installer this evening, it now installs properly. Despite the fact that the byte count and version number of this download is precisely the same as the prior downloads, tonight's download file is different! I have not done so but I am certain that a byte-wise comparison of the working and non-working files will reveal which specific bytes differ. Frankly, I could care less. All I know is that this third download installs properly whereas the first and second do not.
To summarize........
1). element5 has a flawed file on their server
2). some of us had the misfortune to download it
3). others who didn't had an easy install
4). those of us who downloaded it have been tearing our hair out
5). complaining to Ulead and element 5 is useless
6). They either ignore your request entirely on their email and voicemail "support" system
7). or they promise to issue you a refund and notify you that Ulead in Taiwan has approved it within a day or two, and then never contact you or apply a refund.
As I said before, this is a friggin' swindle.
And to those of you who so intensely have misdiagnosed the problem and then blamed the victims, I can only say...........
Your analysis was wrong...........your assumptions are mistaken...........and your attempts to be helpful are appreciated despite being misguided.
It's taken me a total of about 35 hours to localize and fix.
And both element5 and Ulead can rot in Hell as far as I am concerned, since their total response has been absolutely ZERO feedback whatsoever except for a promise and assurance from Mark (at extension 5692) at element5 to secure a refund and to contact me....neither of which ever took place. They are a totally screwed up fufillment company which, as you will eventually see in this post, are entirely the source of my problem...........
Let me begin by stating that my background in all things video and computers is formidable. I have Electrical and Computer Engineering graduate college degrees. I have 3 FCC Commercial Broadcast Engineering Licenses. I have had 4 Amateur Radio FCC licenses and have been doing broadcasting, engineering, and computer things for nearly 40 years. I first put Amateur Television Station WA2GVP on the air in 1959...........And have been building, designing, fixing, debugging, and creating electronics and video systems and computer software since then..............To put it mildly I am not uncomfortable around video and computers........
The problem had ***NOTHING WHATSOEVER**** to do with my "cruddy" system. The download from element5 was faulty.
Having now, once again, downloaded the VS9 upgrade installer this evening, it now installs properly. Despite the fact that the byte count and version number of this download is precisely the same as the prior downloads, tonight's download file is different! I have not done so but I am certain that a byte-wise comparison of the working and non-working files will reveal which specific bytes differ. Frankly, I could care less. All I know is that this third download installs properly whereas the first and second do not.
To summarize........
1). element5 has a flawed file on their server
2). some of us had the misfortune to download it
3). others who didn't had an easy install
4). those of us who downloaded it have been tearing our hair out
5). complaining to Ulead and element 5 is useless
6). They either ignore your request entirely on their email and voicemail "support" system
7). or they promise to issue you a refund and notify you that Ulead in Taiwan has approved it within a day or two, and then never contact you or apply a refund.
As I said before, this is a friggin' swindle.
And to those of you who so intensely have misdiagnosed the problem and then blamed the victims, I can only say...........
Your analysis was wrong...........your assumptions are mistaken...........and your attempts to be helpful are appreciated despite being misguided.
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BrianCee
It's worth saying twice :-
Which once again re-inforces my view (held for the last two years or so) that the only way to upgrade is to purchase the boxed upgrade discs - OK I may have to pay a bit of post and packing and wait a week - but the ease with which all upgrades and new programmes have installed and run since I have been doing that is recompense enough.
Which once again re-inforces my view (held for the last two years or so) that the only way to upgrade is to purchase the boxed upgrade discs - OK I may have to pay a bit of post and packing and wait a week - but the ease with which all upgrades and new programmes have installed and run since I have been doing that is recompense enough.
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SoCalSRH
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Masami
Considering the product JUST came out, there was a known mistake in the download that they're trying to correct, and from talking through tech support they suffered a major server issue, you might want to cut them some slack. I doubt they are trying to "swindle" you out of anything, as obviously they value repeat customers much more than one time "quick bucks."
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maddrummer3301
- Posts: 2507
- Joined: Fri Dec 10, 2004 10:24 pm
- Location: US
My goal in solving this problem was not to be self righteous or to brag. I am merely disgusted and appaled at how poor the support for these products is. And I especially dislike wrong advice, particularly if it throws the blame on me unfairly.
I've spent the last 4 years as a retired engineer solving video software problems for others on Usenet newsgroups. In doing this, I have posted nearly 2000 messages personally, and others on the newsgroup have posted another 26,000 messages. In volunteering as I do to help people with video software problems, it has become extremely clear that certain things are very wrong, and need to be stated.
The first is that a lot of companies are releasing extremely buggy software. Some offer good support and some offer terrible support, and there is everything in between. In video software, the vast majority of newsgroup complaints / comments come from users with either Pinnacle or Ulead products. The common complaint is little or no product support for specific problems. The problems are either given no email or phone reply (the most common case) or the user is somehow treated like it is their computer which is at fault when in fact the manufacturer has undisclosed defects in their software (or, in this case, their distribution method).
The second thing that becomes very clear is that well-intentioned volunteers often compound the problem with "solutions" which are themselves an additional layer of misunderstanding. Newsgroups are self-policing so most assistance tends to get filtered and moderated by the members of the group. Forums such as this one are neither moderated nor are they attended by the people who SHOULD BE ANSWERING QUESTIONS,........the Ulead people.
I am especially frustrated by strongly asserted claims that a problem lies in such-and-such-area (in this case in the "crud" of my computer), followed up by an assertion that the vast experience of the author somehow gives him or her the special insight or authority to justify the "solution". In this case, the author states:
"Your problems are quite indicative of a borked OS installation with enough crud in it to mess up DirectX dependant software. " He follows up by stating:
"I've been editing video since the days of the Amiga Video Toaster and currently have 8 video editing systems and a dedicated audio workstation."
Therefore,,,,,,,,,,,,,,,,
I cannot and will not accept either the solution or the expert opinion it supposedly conveys without replying in the manner that I did.
If you find that my reply which stated my own credentials was too strong, my apologies go out to "SoCalSRH".
Regarding the "swindle" and "Masami's" comment:
I've made several calls to element5, spoken to two of their support people (Chris on x5607 and Mark on X5692) and was given assurances and promises which were never kept.
Nobody has ever posted anything to my knowledge to indicate that they have a server problem or distribution problem. If they had done so 11 days ago, it sure would have saved me 35 hours of screwing around. Since this product was released, on the very day I ordered it, I have ***NEVER RECEIVED*** any notice whatsoever from Ulead, element5, or anybody else warning me about a distribution issue or aiding me in solving this problem. You say that this product has "JUST come out", and therefore should be excused. I say that Ulead and element5 have a s**** customer service attitude and record, and the fact that they have done nothing to alert people with well documented problem installation problems for 11 days is just another example
element5 will tell you, as they told me, that they can only bill and collect funds for Ulead, but they have no ability to issue any reverse charges or refunds. They insist that Ulead in Taiwan must approve and issue all refunds. Therefore, they can only accept requests but will forward them to China for approval. My bank disagrees, saying that the same seller who posts a debit can indeed post a credit, and that element5 and Ulead must have some internal policy not to issue refunds without (literally) approval from China.
What do you call it when a company in China sells you a product that is defective........bills it through a German collection company with no ability to properly distribute it, denies the problem has a defect, and refuses to acknowledge complaints except to promise a refund which never occurs?????
I call it a friggin' swindle.....
What do you call it?
I've spent the last 4 years as a retired engineer solving video software problems for others on Usenet newsgroups. In doing this, I have posted nearly 2000 messages personally, and others on the newsgroup have posted another 26,000 messages. In volunteering as I do to help people with video software problems, it has become extremely clear that certain things are very wrong, and need to be stated.
The first is that a lot of companies are releasing extremely buggy software. Some offer good support and some offer terrible support, and there is everything in between. In video software, the vast majority of newsgroup complaints / comments come from users with either Pinnacle or Ulead products. The common complaint is little or no product support for specific problems. The problems are either given no email or phone reply (the most common case) or the user is somehow treated like it is their computer which is at fault when in fact the manufacturer has undisclosed defects in their software (or, in this case, their distribution method).
The second thing that becomes very clear is that well-intentioned volunteers often compound the problem with "solutions" which are themselves an additional layer of misunderstanding. Newsgroups are self-policing so most assistance tends to get filtered and moderated by the members of the group. Forums such as this one are neither moderated nor are they attended by the people who SHOULD BE ANSWERING QUESTIONS,........the Ulead people.
I am especially frustrated by strongly asserted claims that a problem lies in such-and-such-area (in this case in the "crud" of my computer), followed up by an assertion that the vast experience of the author somehow gives him or her the special insight or authority to justify the "solution". In this case, the author states:
"Your problems are quite indicative of a borked OS installation with enough crud in it to mess up DirectX dependant software. " He follows up by stating:
"I've been editing video since the days of the Amiga Video Toaster and currently have 8 video editing systems and a dedicated audio workstation."
Therefore,,,,,,,,,,,,,,,,
I cannot and will not accept either the solution or the expert opinion it supposedly conveys without replying in the manner that I did.
If you find that my reply which stated my own credentials was too strong, my apologies go out to "SoCalSRH".
Regarding the "swindle" and "Masami's" comment:
I've made several calls to element5, spoken to two of their support people (Chris on x5607 and Mark on X5692) and was given assurances and promises which were never kept.
Nobody has ever posted anything to my knowledge to indicate that they have a server problem or distribution problem. If they had done so 11 days ago, it sure would have saved me 35 hours of screwing around. Since this product was released, on the very day I ordered it, I have ***NEVER RECEIVED*** any notice whatsoever from Ulead, element5, or anybody else warning me about a distribution issue or aiding me in solving this problem. You say that this product has "JUST come out", and therefore should be excused. I say that Ulead and element5 have a s**** customer service attitude and record, and the fact that they have done nothing to alert people with well documented problem installation problems for 11 days is just another example
element5 will tell you, as they told me, that they can only bill and collect funds for Ulead, but they have no ability to issue any reverse charges or refunds. They insist that Ulead in Taiwan must approve and issue all refunds. Therefore, they can only accept requests but will forward them to China for approval. My bank disagrees, saying that the same seller who posts a debit can indeed post a credit, and that element5 and Ulead must have some internal policy not to issue refunds without (literally) approval from China.
What do you call it when a company in China sells you a product that is defective........bills it through a German collection company with no ability to properly distribute it, denies the problem has a defect, and refuses to acknowledge complaints except to promise a refund which never occurs?????
I call it a friggin' swindle.....
What do you call it?
I failed to give proper credit where it was due.
maddrummer3301 recommended doing another download to avoid the possibility that the program distribution was at fault.
I did, and the 2nd download failed the same as the first.
Little did I then realize that another (3rd) download from a different element5 server would have solved the problem.
He was on the right track from the very start.
Thanks again to all.
maddrummer3301 recommended doing another download to avoid the possibility that the program distribution was at fault.
I did, and the 2nd download failed the same as the first.
Little did I then realize that another (3rd) download from a different element5 server would have solved the problem.
He was on the right track from the very start.
Thanks again to all.
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THoff
LSHorwitz, I'm the one who suggested that there may have been a problem with your DirectX installation, based on the fact that you were seeing a green background just before UVS exits.
I want you to know that I didn't pull that advice out of thin air, even if it turns out that it wasn't the cause of the problem in your case:
http://phpbb.ulead.com.tw/EN/viewtopic. ... ight=green
Solving problems relies on accurate communications and a process of elimination. I now understand that the green background you saw was the same image that's used for the sample chromakeying file by Ulead, and not a solid green patch that one might see when the hardware video overlay isn't working correctly.
My guess was wrong, but my intentions were good.
Cheers!
I want you to know that I didn't pull that advice out of thin air, even if it turns out that it wasn't the cause of the problem in your case:
http://phpbb.ulead.com.tw/EN/viewtopic. ... ight=green
Solving problems relies on accurate communications and a process of elimination. I now understand that the green background you saw was the same image that's used for the sample chromakeying file by Ulead, and not a solid green patch that one might see when the hardware video overlay isn't working correctly.
My guess was wrong, but my intentions were good.
Cheers!
Thanks THoff for your assistance. The DX9 suggestion I quoted was not yours,but came from a companion thread and a recommendation also suggesting that DX( was involved...
http://phpbb.ulead.com.tw/EN/viewtopic. ... 3949#13949
Since there have been multiple messages on this forum all related to the same startup crash problem, I have been posting and replying in multiple threads, in the hope that all affected parties will see it.
http://phpbb.ulead.com.tw/EN/viewtopic. ... 3949#13949
Since there have been multiple messages on this forum all related to the same startup crash problem, I have been posting and replying in multiple threads, in the hope that all affected parties will see it.