Hi all,
I have VS9 in two machines and demonstrated VS9 at a government trade show in Washington.
The laptop has a lot of hoggy software and has show some signs of *aging* during the last 6 weeks of constant travel and work.
I didn't and don't have trouble with VS9.
I'd first try make a new project with simple DV settings and DV clips. It is likely a CODEC/configuration problem.
My best.
Mike
Video Studio 9 crashes at startup Splash Screen
Moderator: Ken Berry
Paul,
I've tried all the obvious things:
temporarily I have
--turned off all codecs (video and audio) and activeX filters
--disabled hyperthreading
--disabled virus, spyware, and firewall software
--created a new user login and ran VS9 as a new user
Nothing helps.
The geniuses in Taiwan need to fix it. I'm stumped.
Larry
I've tried all the obvious things:
temporarily I have
--turned off all codecs (video and audio) and activeX filters
--disabled hyperthreading
--disabled virus, spyware, and firewall software
--created a new user login and ran VS9 as a new user
Nothing helps.
The geniuses in Taiwan need to fix it. I'm stumped.
Larry
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Paul2020
Hi Larry,
I agree, nothing I've tried gets it to work. I'm running it on a Dell Optiplex 280, 2.7 GHZ, 1 Gig of Memory, ATI 128 Bit PCI-Express Card, and it always shows the splash screen, then the application window flashes on the screen and disappears.
Im running XP professional - Service Pack 2 with all updates applied. My graphics drivers are updated.
I should have saved my money for a while longer.
Thanks,
Paul
I agree, nothing I've tried gets it to work. I'm running it on a Dell Optiplex 280, 2.7 GHZ, 1 Gig of Memory, ATI 128 Bit PCI-Express Card, and it always shows the splash screen, then the application window flashes on the screen and disappears.
Im running XP professional - Service Pack 2 with all updates applied. My graphics drivers are updated.
I should have saved my money for a while longer.
Thanks,
Paul
Paul,
Since the Trial Version is not available, I bought the real product, and now deeply regret it. I have spent a total of 7 hours trying to get this sucker to work, and can only get it to install and run properly on a 5 year old machine which is way too slow for any video editing use.
I am contacting element5 on Monday for a refund. Ulead should be ashamed of themselves for such poor program testing. I am a regular participant on a newsgroup specific to DVD authoring and editing, and Ulead programs are a very frequent source of complaints and problems. I should have known better.....
Larry
Since the Trial Version is not available, I bought the real product, and now deeply regret it. I have spent a total of 7 hours trying to get this sucker to work, and can only get it to install and run properly on a 5 year old machine which is way too slow for any video editing use.
I am contacting element5 on Monday for a refund. Ulead should be ashamed of themselves for such poor program testing. I am a regular participant on a newsgroup specific to DVD authoring and editing, and Ulead programs are a very frequent source of complaints and problems. I should have known better.....
Larry
Mike,
Sorry I didn't reply sooner to your prior post.
Glad to hear VS9 works for you.
I would love to make a simple DV or other movie with the program as you suggest.
If I could just get it to boot, I would. As others have also mentioned here, the program puts up a brief Splash Screen for a couple seconds and then crashes.
Larry
Sorry I didn't reply sooner to your prior post.
Glad to hear VS9 works for you.
I would love to make a simple DV or other movie with the program as you suggest.
If I could just get it to boot, I would. As others have also mentioned here, the program puts up a brief Splash Screen for a couple seconds and then crashes.
Larry
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maddrummer3301
- Posts: 2507
- Joined: Fri Dec 10, 2004 10:24 pm
- Location: US
LSHorwitz,
What video card are you using?
Are you running 2 monitors and hydravision.
Ulead and ATI software has always had a problem.
Video drivers and capture drivers.
For quite awhile the ATI Theater audio drivers would cause many
programs to either cause a memory fault or not launch at all.
Not just uleads products.
If running XP I would disable the ATI Rage Theater Audio in the
device manager in order to launch Sonar version 2. Otherwise the
program wouln't launch. Using XP you don't have to reboot, if running
2000 you will have to reboot the machine.
I think the Rage Theater drivers are mainly for dvd playback. Not sure.
They do conflict with the "Visual Basic interface's" that some
programmers use.
I do remember this when after upgrading to a new catalyst driver (ati)
that even reinstalling the old driver that worked I had to delete some
configuration files in my home directory to get the program to work
correctly otherwise in would always load those settings and crash.
Same as launching a new program for the first time by deleting the
config files in the users directory. That's also how ulead remember's
the previous sessions settings. Which in your case are bad settings.
The main configuration files for ulead products are located in the
"All_Users" home directory structure.
There are also some configuration files in the "Your_login_name" etc
"home directory" that are accessed before loading the main configuration
files.
If you have crashed once then after disabling a driver I think you have to
delete the individual configuration files that load prior to the main configuration files. Otherwise the program crashes again trying to load
the previous user configuration files.
Very time-consuming to troubleshoot.
I've since switched to using NVidia Cards instead of ATI's as a main choice.
Hope this helps,
MD
What video card are you using?
Are you running 2 monitors and hydravision.
Ulead and ATI software has always had a problem.
Video drivers and capture drivers.
For quite awhile the ATI Theater audio drivers would cause many
programs to either cause a memory fault or not launch at all.
Not just uleads products.
If running XP I would disable the ATI Rage Theater Audio in the
device manager in order to launch Sonar version 2. Otherwise the
program wouln't launch. Using XP you don't have to reboot, if running
2000 you will have to reboot the machine.
I think the Rage Theater drivers are mainly for dvd playback. Not sure.
They do conflict with the "Visual Basic interface's" that some
programmers use.
I do remember this when after upgrading to a new catalyst driver (ati)
that even reinstalling the old driver that worked I had to delete some
configuration files in my home directory to get the program to work
correctly otherwise in would always load those settings and crash.
Same as launching a new program for the first time by deleting the
config files in the users directory. That's also how ulead remember's
the previous sessions settings. Which in your case are bad settings.
The main configuration files for ulead products are located in the
"All_Users" home directory structure.
There are also some configuration files in the "Your_login_name" etc
"home directory" that are accessed before loading the main configuration
files.
If you have crashed once then after disabling a driver I think you have to
delete the individual configuration files that load prior to the main configuration files. Otherwise the program crashes again trying to load
the previous user configuration files.
Very time-consuming to troubleshoot.
I've since switched to using NVidia Cards instead of ATI's as a main choice.
Hope this helps,
MD
Thanks MD for your reply and suggestions.
On the newer high performance machine where VS9 crashes, I am using an nVidia FX-5200 card (AGP) with a single monitor. Ironically, the older machine which runs VS9 correctly has an ATI card with 2 monitors, one of which is a TV video out. I did try all available nVidia resolutions to see if this would help, as well as start in the Safe Mode with and with all codecs (video and audio) disabled. No success.
I did go back and read Paul's message indicating the same issue I am experiencing, and he is running an ATI card so your suggestion may help him and is certainly worth trying.
I will do a bit of playing around with the configuration files. I looked for them in the Programs Folder-->Ulead Systems-->VideoStudio9 folder and did not see them, and I thank you for showing me where they are. I did not see them in either the Registry or Common Files, so I had given up on playing with them.
The start up sequence I experience is noteworthy......
On a correctly installed machine, the first wizard, with 3 choices, leads to a Splash Screen with a red background, regardless of which choice is made. The crashing version shows a different photo. AND............the same green photo shows up normally only once when the first booting of the program takes place after installation, immediately before the screen appears to ask you to register the product. After succesful registration or when using the "Remind Me Later" option, the program then (and only then) begins to use the photo with the red background for the splash screen. On my working machine, the splash screen is then always red from that point forward.
On the defective, crashing machine, the Splash Screen continues to bring up the green photo......and then crashes. This photo, coincidentally, is shown in the "About" box and also in the beginning of the User Manual / Online Help system.
There is something wrong in the "first time booted" logic / coding which causes it to fail during the start up. I hope somebody at Ulead eventually figures it out.
Thanks again. I'll report back if I make any headway with the preferences / configuration info.
Larry
On the newer high performance machine where VS9 crashes, I am using an nVidia FX-5200 card (AGP) with a single monitor. Ironically, the older machine which runs VS9 correctly has an ATI card with 2 monitors, one of which is a TV video out. I did try all available nVidia resolutions to see if this would help, as well as start in the Safe Mode with and with all codecs (video and audio) disabled. No success.
I did go back and read Paul's message indicating the same issue I am experiencing, and he is running an ATI card so your suggestion may help him and is certainly worth trying.
I will do a bit of playing around with the configuration files. I looked for them in the Programs Folder-->Ulead Systems-->VideoStudio9 folder and did not see them, and I thank you for showing me where they are. I did not see them in either the Registry or Common Files, so I had given up on playing with them.
The start up sequence I experience is noteworthy......
On a correctly installed machine, the first wizard, with 3 choices, leads to a Splash Screen with a red background, regardless of which choice is made. The crashing version shows a different photo. AND............the same green photo shows up normally only once when the first booting of the program takes place after installation, immediately before the screen appears to ask you to register the product. After succesful registration or when using the "Remind Me Later" option, the program then (and only then) begins to use the photo with the red background for the splash screen. On my working machine, the splash screen is then always red from that point forward.
On the defective, crashing machine, the Splash Screen continues to bring up the green photo......and then crashes. This photo, coincidentally, is shown in the "About" box and also in the beginning of the User Manual / Online Help system.
There is something wrong in the "first time booted" logic / coding which causes it to fail during the start up. I hope somebody at Ulead eventually figures it out.
Thanks again. I'll report back if I make any headway with the preferences / configuration info.
Larry
-
maddrummer3301
- Posts: 2507
- Joined: Fri Dec 10, 2004 10:24 pm
- Location: US
Larry,
As far as I know the configuration files under "Program Files" are backups.
The actual config files for ulead products is as below:
You will have to enable "Show Hidden Folders" to see the directories.
This is an example of a MovieFactory 4.0 setup (new release)
(Replace with VideoStudio etc, you will see the folders)
Main Configuration Files:
"C:\Documents and Settings\All Users\Application Data\Ulead Systems\Ulead DVD MovieFactory\4.0"
User Configuration Files:
C:\Documents and Settings\admin1\Application Data\Ulead Systems\Ulead DVD MovieFactory\4.0
Hope this helps,
MD
As far as I know the configuration files under "Program Files" are backups.
The actual config files for ulead products is as below:
You will have to enable "Show Hidden Folders" to see the directories.
This is an example of a MovieFactory 4.0 setup (new release)
(Replace with VideoStudio etc, you will see the folders)
Main Configuration Files:
"C:\Documents and Settings\All Users\Application Data\Ulead Systems\Ulead DVD MovieFactory\4.0"
User Configuration Files:
C:\Documents and Settings\admin1\Application Data\Ulead Systems\Ulead DVD MovieFactory\4.0
Hope this helps,
MD
Thanks MD. I played with the various configuration files in the directories you referenced, at first merely deleting one or two .ini files and then restarting the program......eventually deleting the entire directories both in the "All Users" and 'myname' subdirectories, thus allowing VideoStudio9 to entirely rebuild them. In each and every case the results were the same..........the program puts up the Splash Screen briefly and then crashes. In the case where I entirely delete both directories it issues a warning that it will be restoring some media library defaults, but no other differences occurred.
I have run out of ideas. I am playing with seemingly unrelated items at this stage like paging min and max sizes. I've also gone through killing virtually every task I could with the Task Manager thinking that some background program could have a conflict of some type, and I pruned the list of running tasks to the absolute barebones. All to no avail.
Other than doing outrageous things like disconnecting internal drives, swapping video cards, adding another gig of RAM, etc., I can't think of other things I can tweak intelligently, and I certainly don't want to alter the hardware to run this new VS9.
Like most of the Ulead software, this new release is just bug ridden.....and has only be tested in a minimal way before it was shipped. Given that this product is Version 9..........they should be ashamed of themselves at Ulead. This friggin' software won't even start up.................
Larry
I have run out of ideas. I am playing with seemingly unrelated items at this stage like paging min and max sizes. I've also gone through killing virtually every task I could with the Task Manager thinking that some background program could have a conflict of some type, and I pruned the list of running tasks to the absolute barebones. All to no avail.
Other than doing outrageous things like disconnecting internal drives, swapping video cards, adding another gig of RAM, etc., I can't think of other things I can tweak intelligently, and I certainly don't want to alter the hardware to run this new VS9.
Like most of the Ulead software, this new release is just bug ridden.....and has only be tested in a minimal way before it was shipped. Given that this product is Version 9..........they should be ashamed of themselves at Ulead. This friggin' software won't even start up.................
Larry
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thecoalman
I feel for you but I think bug ridden may be a little harsh, seems that many others are having success with it. You can't expect them to test it against every possible configuration there is, that's impossible. Just my .02.LSHorwitz wrote:Like most of the Ulead software, this new release is just bug ridden.....and has only be tested in a minimal way before it was shipped. Given that this product is Version 9..........they should be ashamed of themselves at Ulead. This friggin' software won't even start up....
BTW have you tried comparing what's is or isn't running in the background?
As my prior post stated, I have gone through and disabled all unnecesary tasks using the Task Manager, leaving a barebones number of programs running in the background. I've also started (using msconfig) with the minimal configuration which Windows needs to host and run these types of applications.
I've been a software engineer for 35 years and have been using video editing applications for the last 7 years, so I know my way around codecs, ActiveX filters, DirectX, Windows, etc. pretty well, and I have truly run out of things I can change or try.
And let me repeat, this is one buggy piece of software. Instead of apologizing for being harsh, I am suggesting you read the other threads under this forum regarding VS9 as well as several of Ulead's other products. The evidence is strong that Ulead has many unresolved issues with their products.
For comparison, take a trial of TMPGE DVD Author for example, written in Japan with pride and with very meticulous and essentially bug-free code for $59. It makes the stability of VS9 look like a joke........
Larry
I've been a software engineer for 35 years and have been using video editing applications for the last 7 years, so I know my way around codecs, ActiveX filters, DirectX, Windows, etc. pretty well, and I have truly run out of things I can change or try.
And let me repeat, this is one buggy piece of software. Instead of apologizing for being harsh, I am suggesting you read the other threads under this forum regarding VS9 as well as several of Ulead's other products. The evidence is strong that Ulead has many unresolved issues with their products.
For comparison, take a trial of TMPGE DVD Author for example, written in Japan with pride and with very meticulous and essentially bug-free code for $59. It makes the stability of VS9 look like a joke........
Larry
-
thecoalman
True but the vast majority of the posts your going to find here are problems with the software. Most are not going to come here t praise it, they'll be here because of issues with it. Anyhow Good Luck!LSHorwitz wrote: The evidence is strong that Ulead has many unresolved issues with their products.
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shoalhaven
Studio 9 crashes
I know this is straying a bit, but I am just curious.
Did you download the program, or did you purchase the boxed version?
Did you download the program, or did you purchase the boxed version?
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thecoalman
I forgot I did mention above what "isn't" running in the background. I have my system going with 22 proccesses on start upLSHorwitz wrote:As my prior post stated, I have gone through and disabled all unnecesary tasks using the Task Manager,
, if your like me possibly you disabled something that is required by VS prior to installing it and running into your problem. Just another thought...