Just bought! ERROR at start up!

Zach · Post by **Zach** » Mon Oct 15, 2007 10:08 am

Well i bought VS11 from corel website installed everything fine. Started it up, menu screen comes up, I click on video studio editor, then FUN!!!! "sorry for the inconvenience" program must close here's a link to the screenshot that pops up. check my profile to see what kind of PC i am using.

http://i104.photobucket.com/albums/m193 ... rorsig.jpg

then i click on the see error information "click here" and get this fun little message....

http://i104.photobucket.com/albums/m193 ... orsig2.jpg

I can't even open the editor and I have NO clue what's going on. I hope this can be fixed or else i need to get my money back and keep looking for a new program.

somebody shoot me! or help!

Clevo · Post by **Clevo** » Mon Oct 15, 2007 10:28 am

Calm down...

If you just do a search on this forum (use search feature above) you will find a possible fix for this issue.

Search for "msvcr80.dll"

Let us know how you go.

heinz-oz · Post by **heinz-oz** » Mon Oct 15, 2007 10:46 am

In preferences, where do your temp files and the working folder reside? I guess on the system partition. How much free space is left on that?

I would move the temp files and the working folder outside the system partition.

What else is running in the background while you try to do this? Don't tell me you have started nothing because there are a lot of modules running without you knowing. Check the Task Manager.

Zach · Post by **Zach** » Mon Oct 15, 2007 4:44 pm

Clevo wrote:Calm down...

If you just do a search on this forum (use search feature above) you will find a possible fix for this issue.

Search for "msvcr80.dll"

Let us know how you go.

serched the term and i found no solution. I did see others had this problem but there was no resolution discussed. SO... what to to now?

Zach · Post by **Zach** » Mon Oct 15, 2007 4:50 pm

heinz-oz wrote:In preferences, where do your temp files and the working folder reside? I guess on the system partition. How much free space is left on that?

I would move the temp files and the working folder outside the system partition.

What else is running in the background while you try to do this? Don't tell me you have started nothing because there are a lot of modules running without you knowing. Check the Task Manager.

That's just the thing, the program wont even start up so I can check this. All processes running are basically essential processes and nothing else.

Do you mean move these folders outside the partition that Videostudio is on?

I have the program installed to a folder in my 260 GB partition. NOT the system 40GB partition.

Post by **Ken Berry** » Mon Oct 15, 2007 10:36 pm

I seem to recall that at least one earlier version of VS did not like being installed on any drive apart from the system drive. But I confess I have not heard that in a long time. Have you tried installing it on your C:\ drive (if there is room)?

Or conversely, if there is little room left on your system drive, then have you changed the default VS working directories (in both Editor File > Preferences and in the Preferences in the first icon in bottom left of the burning module) to your larger partition? By default they are installed in the drive where your [My] Documents is located... and VS might "think" it cannot operate if there is insufficient room for its working directory.

heinz-oz · Post by **heinz-oz** » Mon Oct 15, 2007 11:37 pm

Ken Berry wrote:I seem to recall that at least one earlier version of VS did not like being installed on any drive apart from the system drive. But I confess I have not heard that in a long time. Have you tried installing it on your C:\ drive (if there is room)?

Or conversely, if there is little room left on your system drive, then have you changed the default VS working directories (in both Editor File > Preferences and in the Preferences in the first icon in bottom left of the burning module) to your larger partition? By default they are installed in the drive where your [My] Documents is located... and VS might "think" it cannot operate if there is insufficient room for its working directory.

He can't even open VS to start with Ken. I agree, he should install it in the system (C:\) drive for starters.

heinz-oz · Post by **heinz-oz** » Mon Oct 15, 2007 11:42 pm

Zach wrote:
heinz-oz wrote:In preferences, where do your temp files and the working folder reside? I guess on the system partition. How much free space is left on that?

I would move the temp files and the working folder outside the system partition.

What else is running in the background while you try to do this? Don't tell me you have started nothing because there are a lot of modules running without you knowing. Check the Task Manager.
That's just the thing, the program wont even start up so I can check this. All processes running are basically essential processes and nothing else.

Do you mean move these folders outside the partition that Videostudio is on?

I have the program installed to a folder in my 260 GB partition. NOT the system 40GB partition.

No, what I mean is to move these folders where there is lots of free space. Your system drive C:\ at 40 GB can't have too much free space left. One hour of DV-AVI takes 13 GB and the temp and preview folders are going to fill very quickly. To work on a one hour clip, you should have at least 30 to 40 GB HDD space to play with.

I would uninstall VS and install it on my C:\ drive. Then, in preferences in VS, I would set my working folders etc. to be on a large partition with lots of free space and keep that drive defragmented as much as possible.

Marten · Post by **Marten** » Wed Oct 17, 2007 7:42 pm

I couldn't get VS10 started. Read in this forum something about Java and I uninstalled some Java updates and now it works again. goodluck