PI12 BIG PROBLEM, Pleae help

DJjeff2007 · Post by **DJjeff2007** » Tue Oct 09, 2007 12:00 am

Hi, my name is Jeff, im new here and i love photoimpact 12, but i have a serious dilemma. ive been using PI12 for a while. And now, starting last week, it wont open anymore

. It starts to load up, then freezes when opening this file: SEEngBase.dll then stays on the load box for 30 seconds, closes, then goes to this message box.

Runtime Error
C:/ProgramFiles/UleadSystems/PhotoImpact12/Iedit_.exe
The application has requested the runtime to terminate in an unusual way. Contact the Applications support team for more information.

It's driving me nuts! i can't use it now. I tried re-installing it at least 15X and it's still doing it. Is there anyone who can help me wit this? i miss PI12 and i would like it to work again.

heinz-oz · Post by **heinz-oz** » Tue Oct 09, 2007 12:30 am

Did you completely and utterly remove any trace of PI 12 from your system before re-installing it? The proper procedure is described as:

"To reinstall the program here are the steps that Ulead suggests:

1. Please launch Windows Explorer and go to Tools>Folder>Options and on the View tab check "show hidden files and folders".

2. Empty contents of your Temp folder under C:\Windows\Temp.

3. Uninstall Ulead PhotoImpact using the Add/Remove Programs from the Control Panel.

3a. Goto C:/Document and settings/ and under each user listed look for a folder called Application data. Here you may find a Ulead Systems/PhotoImpact folder. If you do, open it and delete the folder corresponding with the version you are trying to re-install.

4. Go to C:\Program Files\Ulead Systems then delete the PhotoImpact folder.

5. Go to Start > Run and type: "regedit" then click OK. This will open the Registry Editor program. Go to C:\Program Files\InstallShield Installation Information and delete the following folders if they are present:
{FE58B892-3825-4610-A6A2-E6EFCA83BD97}

6. Go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > Current Version > Uninstall and delete the following folders if they are present:
{FE58B892-3825-4610-A6A2-E6EFCA83BD97}

7. Locate the identity enclosed in curly brackets that corresponds to Ulead PhotoImpact, delete the said entry.

8. Please delete all PhotoImpact folders on the ff: HKEY_CURRENT_USER\Software\Ulead Systems\and HKEY_LOCAL_MACHINE\Software\Ulead Systems\

9. Close regedit and restart your computer.

10. You can now proceed to reinstalling PhotoImpact. Be sure to logon as Administrator before installing your software to avoid restrictions.

Note: Before installing, please temporarily close other running programs or applications including antivirus, norton utilities, screensaver, other memory resident programs including Internet connection, etc. to avoid unnecessary conflict and restrictions within your system."

The above presumes that you are running WIN XP.

DJjeff2007 · Post by **DJjeff2007** » Tue Oct 09, 2007 1:04 am

Thx for the tip, but i removed every trace of Photoimpact 12 from my PC laptop, restarted, reinstalled, and I still get a runtime error when loading up the program, and its really starting to piss me off to the point where i wanna throw my laptop out the window! is there any other way to fix the runtime error when i load up PI12?

heinz-oz · Post by **heinz-oz** » Tue Oct 09, 2007 2:22 am

What OS are you running? VISTA? If yes, did you patch PI 12 with the VISTA patch?

DJjeff2007 · Post by **DJjeff2007** » Tue Oct 09, 2007 3:29 am

I have Windows XP. im not ready for Vista yet.

DJjeff2007 · Post by **DJjeff2007** » Tue Oct 09, 2007 10:55 pm

Is there any way to fix the runtime error? I followed your steps 3X and still i get Runtime error runtime error RUNTIME ERROR!!!

klowther · Post by **klowther** » Tue Oct 09, 2007 11:51 pm

Can you think back and determine if anything changed on your system just prior to the time that PI12 stopped working? New software installed, patches or upgrades to existing software, system configuration changes, etc. Maybe that would provide a clue.

- Ken

DJjeff2007 · Post by **DJjeff2007** » Wed Oct 10, 2007 12:59 am

I don't think so. it has something to do with the file Iedit_.exe and loading up the necessary files to run the program(SEEngBase.dll,and the file that it freezes on, u32Fax.fio).why is i that everytime i try to open the program, it terminates? thats the wierd and frustrating part. it's like PI12 is sick and doesn't wanna work at all. I have no problem with any other program on my operating system except this one. and this is the best one on my computer. i scanned for viruses too, but no viruses were detected. i even rebought PI12 from the ulead website, redownloaded, and reinstalled PI12, and what do you know, RUNTIME ERROR!!! Im at a dead end with this! it's up to you! i give up! if anyone has a solution, please let m know ASAP! You all are my last hope.