account update

Czmax · Post by **Czmax** » Sat Sep 29, 2007 9:51 pm

Sorry for my engliosh I am french

I wrote a question to the support regarding the update of my account due to the fact that my Email has changed question reference 070919-000228 sent the 09/17/2007, akwolegment message received : no answer as of today
I try to translate the issue, to update my account, your site oblige me to give a company name and to give the number of employees in my company, but the box for the the number has no rolling menu and refuse all number, moreover I am retired

so I am stuck unable to change may Email, unable to send a message as I am not login : I am stuck an you give no answer

it is not fair from your side

most probably, the information about an answer will be send to the old email adress and I will not received it

my only link with you is the english forum

I pray for an answer

sjj1805 · Post by **sjj1805** » Sun Sep 30, 2007 6:11 am

We are NOT Corel, we are a group of customers like yourself who try to help each other. Perhaps you can let us know what the problem is that you are having with PhotoImpact and we will try and assist.

Czmax · Post by **Czmax** » Wed Oct 03, 2007 10:50 am

as expected I received no notifyng mail for the answer

Thanks for the help proposal

for the time being it is not an issue with Photoimpact, but a problem with the Ulead/corel site

I am unable to send an email to the webmatser : I must be registered, but I am unable to update my account, consequence I am unable to contat them to ask them the account modification in french we call that "a vicious circle"

I tried to have a contact through the forum, on other forum the manufacturer has a look on such forum and give answer for such case. Apparently it is not the Ulead/Corel policy, it is very disappointing

perhaps I am wrong to buy Ulead product all along the years, il would be more clever to move to Adobe