Cannot import from Sony HDR-HC7

cyberbehm01 · Post by **cyberbehm01** » Thu Sep 06, 2007 6:21 pm

I cannot import from my Sony HDR-HC7 into VS11. I am using Vista Ultimate and VS11+ trial version I downloaded from the website. I had no errors on installation and am using firewire to import. The Sony utility imports just fine, but in .m2t format. Every time I try to import I get the following error message: "Unable to switch to capture mode. Check if your video capture driver is working properly. [15023:4:2]" Any help would be appreciated as if this will work I would like to purchase the full product to create an HD video. Thanks in advance.

Clevo · Post by **Clevo** » Fri Sep 07, 2007 1:40 am

HD in your model number is Hard drive right?

If that's the case then you don;t actually need to capture. Just transfer the files from your cam corder to your PC's hard drive and import the clip into the library and go from there.

etech6355 · Post by **etech6355** » Sat Sep 08, 2007 4:28 am

No, the HC7 is a tape unit that records in the HDV mode. Don't know what's wrong if the other program can capture.

bowhunter · Post by **bowhunter** » Sat Sep 08, 2007 10:36 pm

The "Unable to switch to capture mode" is the same thing I get. It has nothing to do with your Sony hdr. (I have a sony hdr-hc3). The problem is your graphics card. GUESS.....ATI???

Reason I think this is correct is that I had VS11 running just fine on my computer until I upgraded my video card from a Nvidia 6800 to a ATI x1950pro. When I did so, that's when I got the exact same error.

I have a dual boot system with both Vista32 and 64 versions running. VS11 DOES NOT SUPPORT the ATI x19xx graphics cards. How they can not support a major manuf like this and one of there better cards is beyond me. (My guess is that many other ATI cards also do not work)

Now, if you go back to VS10, the ATI card works and everything is fine. I was told to use 10 for capture and then edit with 11. Yah right! that's like telling me to buy a new car but drive the old one because the motor in the new one is bad.

I going to look at Sony Video software.....I really don't think ULead wants my business.

etech6355 · Post by **etech6355** » Sun Sep 09, 2007 1:24 am

Hi,
Can I ask why you removed the 6800 Nvidia card?
Was it not cutting the HD-Video? I have a 6600GT that works fine on XP but haven't tried it on Vista.
Reason I'm asking is trying to choose between Nvidia & ATI for a Vista system.
I also have a system with an ATI X1650 on XP, the HD-Video playback is nice.
Hard to choose which card to get but I'm leaning towards the Nvidia because of it's extra programming features.

The only thing I can suggest for Vista is to remove VS11+ and hope it removes the configuration files. Then re-install VS11+ again. It's easy to get to the user configuration files in XP, Vista is another story with user rights.

bowhunter · Post by **bowhunter** » Sun Sep 09, 2007 1:05 pm

I was running the Nvidia 6800 on an ECS motherboard. The Nvidia was AGP. The ECS MB died and I replaced it with an Asus that supported PCIe only. I had to sell the 6800 and buy a new pci card.

IMHO....Nvidia is the way to go. The 6800 is supported under Vista32/64 with direct drivers and you can also download Nvidia drivers if you choose. Nividia has less bloatware then ATI and I had zero issues with it. My new replacement ati x1950 works with vista but you have to load 200mb of drivers and control panel. Bottom line...I will never buy an ATI again....always Nvidia.

Installing/removing VS11 is not the issue. Ulead changed the capture engine when they went to VS11 and it does not support the ATI x1950. I would guess that it does not support many if not all of the newer ATI cards as they all use the same graphics engine (just a guess). Since there are only 2 major mfg's of graphics cards, I can not understand why Ulead would not have support for the ATI mid/highend graphics engine. It is mainstream and I'm sure as more people migrate to VS11, this problem will continue to multiply.

If I were doing it over again today (my new atix1950 is less than 1 month old, but I cut the box for a rebate) I would purchase the Nvidia 8600, their new Direct10x card. It is not extreme such as the 8800, but I think it would work just fine for video.

etech6355 · Post by **etech6355** » Mon Sep 10, 2007 3:12 am

Installing/removing VS11 is not the issue.

I've experienced this problem with the ATI drivers in XP, not surprised your having problems with Vista. VideoStudio does a few things under your username directory/application settings/Ulead Systems/VS10, when having problems similar to yours I'll delete this directory and restart the program so a new directory is created.
I don't know enough about Vista and where these directories are at yet.

Thanks for the video hardware comments.
I'm going to mirror the OS drive before doing anything.

Probably going to go with a Nvidia and don't need the expensive 8800 card. Just a fast PCI-E 16X with probably DDR3 ram.

cyberbehm01 · Post by **cyberbehm01** » Mon Sep 10, 2007 1:57 pm

so I should replace my ATI card with an nVidia model?? I will give this a try and see if it helps. Thanks for the input.

etech6355 · Post by **etech6355** » Mon Sep 10, 2007 9:12 pm

I wouldn't do this. . If Vista & the ATI Video Card work together without problems under Vista and the only program that is giving you a problem is VS, and you can capture using the Sony software this to me shows that Vista sees & mounts your AVC device properly.

Don't make a video card changeover on what I posted. If I was connecting that Vista machine to a HDTV my choice would then be ATI.
Reason I favor Nvidia for now is I know how to configure it's settings for running custom setup's, including Linux.

To many variables, I would contact tech support.

wai2 · Post by **wai2** » Sat Sep 15, 2007 7:40 pm

etech6355 wrote:I wouldn't do this. . If Vista & the ATI Video Card work together without problems under Vista and the only program that is giving you a problem is VS, and you can capture using the Sony software this to me shows that Vista sees & mounts your AVC device properly.

Don't make a video card changeover on what I posted. If I was connecting that Vista machine to a HDTV my choice would then be ATI.
Reason I favor Nvidia for now is I know how to configure it's settings for running custom setup's, including Linux.

To many variables, I would contact tech support.

Dear etech6355, any updates with the tech support you worked with?

etech6355 · Post by **etech6355** » Sun Sep 16, 2007 2:08 am

bowhunter,
I went with the GeForce8600GTS for Vista Home Premium. No problems yet. Seems like the XP software has more options though to use Nview for custom virtual desktops, can't find Nview running Vista.

Nice Video Card, it's different though then the 6xxx/7xxxx series and doesn't
utilize the Full Screen Video overlay option on secondard display in XP or Vista.
I think the software programs are supposed to use this feature, but unlike the 6xxx/7xxxx series I can play video on both monitors and it's not just restricted to the primary display.
No crashes, works nice.

wai2,
I haven't heard anything but if ulead does as it always has in the past I there will be a patch for VS11+. It took awhile for the MF6 patch to be released, so far the video conversions are noticeably better. Like night & day, so that's a necessary patch to install if you have MF6.

bowhunter · Post by **bowhunter** » Fri Sep 21, 2007 7:11 pm

Still waiting for a fix for the ATI graphics cards. Would really like to get VS 11 to work.

etech6355 · Post by **etech6355** » Sat Sep 22, 2007 12:04 am

VS11+ first release (only release right now) in my opinion works best editing PS (program stream) video.
I'm pretty sure that Nero captures in PS mode. You should be able to capture in Nero & insert the videos into VS11+ for edting.
Whenever I had problems with the ATI drivers they were very time consuming to troubleshoot.

sjj1805 · Post by **sjj1805** » Mon Oct 08, 2007 10:54 pm

Please update the following link:
Urgent Request from Corel for Information regarding capture problems: VS11
Thank you.

Alludo USER to USER Web Board

Cannot import from Sony HDR-HC7

Cannot import from Sony HDR-HC7

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