Get generic Windoze window titled Dvdps "Dvdps has caused an error in KERNEL32.DLL" "Dvdps will now close" with a Close button and CD/DVD PS4 just goes away. This happens when burning to dvd iso
file or to the dvd (with either dvd-r or dvd+r discs). Doesn't happen on writing to file for vcd or svcd.
No error codes - just a generic "Windoze" pop-up window.
I've reinstalled PS4 following procedures found on this web site, added the one patch available.
Steps:
1. New DVD installed which works fine with Nero software. I/O Magic internal DVD +- R/RW IDVD18DL
2. Ran Ulead Pic show version 4
3. Tried to burn to dvd.
4. Got error - click on ok and PS4 goes away
5. Restart computer and then PS4 (same results)
6. Added patch DPS4_Patch
7. Rebooted - re-tried - same results
8. Blew away PS4 - re-installed - retried, same results
9. Found that the vcd and svcd to file worked. So just something with dvd (which I didn't try saving to file before today on any format)
10. Reinstalled DPS4_Patch - still didn't work.
Nothing in searching this forum for this error "dvdps". Nothing on Ulead's knowledge base/FAQ stuff (or here).
Sometimes PS4 just disappears right before it completes the dvd file (to hard drive) with no warning. Usually gets to 80% or more on my 'test' project (3 jpeg pictures ) - no sound/music. Attempted changing speed of write down to 4X and different discs (all were blank (and still are!)).
Suggestions?
(and I noticed folks stating don't use mp3 files - yet, that's the default that Ulead gives us in the software - when I picked my Theme Gallery Holiday picture (Halloween), it used a mp3 file for a short music clip. C:\PROGRAM FILES\ULEAD SYSTEMS\ULEAD CD & DVD PICTURESHOW 4\Content\Audio\Hol01_S.mp3)
PS4 "dvdps has caused an error in KERNEL32.dll"
-
thehoghunter
So Corel wants me to pay them $25.00 to help them fix their problem with their dvdps because their 'canned' answers didn't come close to explaining the error received.
First response:After carefully reviewing this incident it is recommended that you call
into our technical support center for further assistance. E-mail is an
alternative option for technical support on resolving minor issues.
Due to the nature of this particular issue, and the need for interaction,
contacting Corel directly via telephone will provide you with a
quicker and more tailored solution for the issue you are facing.
For a list of telephone support numbers, please see
http://support.corel.com/scripts/rightn ... qid=759587
Best Regards,
Angelo
Corel Customer Support Services
Thank you very much for your e-mail.
Please refer to the link below about kernell32.dll error:
http://support.corel.com/scripts/rightn ... qid=760386
Please do not hesitate to contact us for any further questions.
Kind regards,
Angelo
Corel Customer Support
Auto-Response - 08/25/2007 11:45 PM
Title: How do I remove CD & DVD PictureShow 4 manually when the
InstallShield file is c
Link:
http://support.corel.com/scripts/rightn ... 1180454786
Title: Burning: Stops at 71%
Link:
http://support.corel.com/scripts/rightn ... 1177685521
Title: Clean reinstallation for crashing problems
Link:
http://support.corel.com/scripts/rightn ... 1177684083
Title: Clean reinstallation
Link:
http://support.corel.com/scripts/rightn ... 1177684267
Title: Error: Mfc42.dll
Link:
http://support.corel.com/scripts/rightn ... 1177684500