Reinstalling VS10 From Download

slstill · Post by **slstill** » Mon Aug 13, 2007 12:48 am

I paid for, and downloaded VS10 about 1.5 years ago. I used it with great success about 1 year ago. But when I recently used it to make some travel movies, I had some major troubles.

Everything works fine till I go to render to DVD. The past 6 times I tried it I got the dreaded Microsoft Error telling me it had to close the program.

I'm thinking it may be a Microsoft problem, and therefore would like to remove VS10 and reinstall it. However, as I mentioned before, I downloaded the program - I don't have a disc.

Can someone point me to where/how to download the program and if I need a new activation code, or if I use the old one.

Thanks,

Scott

Post by **Ken Berry** » Mon Aug 13, 2007 1:12 am

I don't think you are going to have any success finding a download site; and even if you did, I am not sure that any extended download period you might have signed up for would have extended beyond one year. For most people, the download links are only valid for one month after purchase.

The idea with a downloaded program, of course, is to immediately back-up the downloaded files, plus the serial number, to CD to cover the exact situation you now find yourself in. Sorry.

That being said, when you say you are 'rendering to DVD', do you mean you have done your editing and then choose Share > Create Video File > DVD, or do you mean you go to Share > Create Disc, jumping straight to the burning module? If you are not doing the former, then try it. It will first create a DVD-compatible mpeg-2 file of your project. Then when you have your mpeg-2, save your project, then open a new one. Don't worry about a name for it -- the objective is just to clear the timeline.

Then you go to Share > Create Disc, insert your new mpeg-2 into the burning timeline, make your menu and burn. Also, make sure 'do not convert compliant mpeg files' is ticked in the middle of the three icons in the bottom left of the burning screen. You should not have to adjust any of the properties in the burn module.

And let us know what happens if this is not what you are already doing.

slstill · Post by **slstill** » Mon Aug 13, 2007 11:08 am

Hi Ken, thanks for the fast reply.

You're right, I should have made a back up on CD when I first downloaded the program.

When I was scanning this forum for similar problems I ran across a post where you (or someone) suggested doing the editing and then choosing Share > Create Video File > DVD; so I have been trying that. But as it's converting the DV to DVD I get the Microsoft error and it kicks me out of the program completely. As I mentioned before, this is happening each time I try to convert, usually (of course) when it's almost done converting.

sjj1805 · Post by **sjj1805** » Mon Aug 13, 2007 11:12 am

The first thing to establish is if its the program or a faulty source file.
Try converting a different video file to see what happens.

slstill · Post by **slstill** » Mon Aug 13, 2007 11:36 am

That's a good idea. I'll try that tonight.

slstill · Post by **slstill** » Thu Aug 16, 2007 1:15 pm

Ok,

Over the past couple of days, I've tried 5 different "ways" of creating a DVD, but have still had no success.

I've used new video from a camera which I used with success a year or so ago. I've also used another camera with different video. And I've used a video (from yet another camera) that was burned onto DVD by another person. And I've used actual Video Studio 10 files which I had great success with a year ago.

I've had some success "capturing" the videos to my hard drive using the Share > Create Video File > DVD method. This worked for 3 of the 5 attempts. However, after saving the project, opening a new project, choosing Share>Create Disc, adding the file to be burned, and beginning the burn, everything stops working. It says it's rendering the Title, but that usually takes over an hour, gets to about 30% completed, then, inevitably, Microsoft kicks me out of the program completely.

The bottom line seems to be that I now have a fatal problem with burning any project to DVD, which I didn't have a year ago. The frustrating part is that nothing on the computer has changed. The only changes have been the periodic Microsoft updates.

Black Lab · Post by **Black Lab** » Thu Aug 16, 2007 1:34 pm

The bottom line seems to be that I now have a fatal problem with burning any project to DVD, which I didn't have a year ago. The frustrating part is that nothing on the computer has changed. The only changes have been the periodic Microsoft updates.

That could very well be the problem. But if it's been a year since you've used VS and, subsequently, a year's worth up MS updates, it would be nearly impossible to pinpoint the problem. Re-installing your OS may be your best option.

Post by **Ken Berry** » Thu Aug 16, 2007 1:57 pm

I find it difficult to believe it is the Microsoft updates. I have VS10+ on my computer, and it has been there virtually since it was first released. The computer runs XP Pro and has all the Microsoft updates, and VS continues to work just fine -- and I am sure it does for most (all?) other users running VS on an XP machine.

When you say you use Share > Create Video File > DVD, when eventually you go into the burning module, have you made sure 'do not convert compliant mpeg files' is ticked in the middle of the three icons in the bottom left of screen? It's just that if you have indeed already produced a DVD compliant mpeg file using Share > Create Video File > DVD, then you should not be received a message in the burning module saying it is converting the title (which is in fact that mpeg file).

With an mpeg produced that way, can you use another program like Nero to construct a menu and burn a DVD?

slstill · Post by **slstill** » Thu Aug 16, 2007 4:27 pm

"It's just that if you have indeed already produced a DVD compliant mpeg file using Share > Create Video File > DVD, then you should not be received a message in the burning module saying it is converting the title (which is in fact that mpeg file)."

I thought that was odd too. But, yes, I make sure the do not convert compliant mpeg files is ticked.

I've found some great information here on this forum, and have followed it to the letter, but to no avail.

And reinstalling the OS is definitely NOT an option.

At this point I may have to cut my losses and buy a new program.

slstill · Post by **slstill** » Fri Aug 17, 2007 1:13 pm

This is just flummoxing me.

I was able to take a 9 minute video, capture it, go immediately to share, create video file (mpeg2), get out of Video Studio, verify the newly made file was ok using Media Player, and go back into Video Studio.

But when I try to burn the video to DVD via the Share, create DVD option, it sits there for an hour converting the title, then kicks me out of the program.
And yes, the do not convert complient mpeg files is ticked. I thought the whole point of creating the file was to make burning the dvd easier. I see no difference.

Bottom line, my VS10 is still unusable.

Post by **Ken Berry** » Fri Aug 17, 2007 1:19 pm

Can you right click on the mpeg-2 file either in the VS timeline or the library pane and tell us ALL the properties please. Just be aware that if you used Share > Create Video File > mpeg-2, that is NOT always the same as producing a DVD compliant mpeg-2. You can easily produce an mpeg-2 file with properties which are NOT DVD compliant. For instance, an SVCD uses mpeg-2 files but they are most definitely not DVD compliant. So if you are producing such an mpeg-2 that is why you might be having problems in the burning module.

slstill · Post by **slstill** » Fri Aug 17, 2007 1:54 pm

All righty, I'll get the properties for you this weekend.

But, I also have the same problem when I "create video file" for NTSC DVD 4:3 and NTSC DVD 4:3 5.1. I had just read in an earlier post where someone had good luck using the MPEG-2 option.