Videostudio 11 plus.. error message on start-up

wayne16 · Post by **wayne16** » Sat Aug 11, 2007 10:26 am

Hi all, new to the board

I am attempting to try out the trial version of videostudio 11 plus.

I've managed to download and install it - no problems.
My problems arise when I try to run the program.

What happens is I get the first screen, (try/activate/purchase) and sellect try.
I then get the second screen and select 'Videostudio editor'
Then the Videostudio screen comes up and it looks like its loading but, after about 20 seconds, I get a windows error message saying videostudio has encountered a problem and will have to close - with the option of sending error report to microsoft.

Its really frustrating because I wanted to try this program as I've always used pinnacle or adobe in the past, but this edition of ulead looks like it could be good.
If I can't get the trial to run then I'm not going to buy the boxed version 'cause it's likely to have the same problem.

Help please.

System:

Windows XP Home SP2 + Updates
Pentium 4 3.0 GHZ with Hyperthreading
512 MB Ram
200GB HD
Radeon 9800 XXL Video card

Other Software:

Pinnacle Studio 10 plus
Nero 6 Enterprise
Sony picture motion browser
Various Imtoo video converters
No other Ulead products

Thanks,
Wayne

sjj1805 · Post by **sjj1805** » Sat Aug 11, 2007 7:37 pm

Perhaps you had a faulty download.

wayne16 · Post by **wayne16** » Sat Aug 11, 2007 9:04 pm

sjj1805 wrote:Perhaps you had a faulty download.

I thought about that and un-installed, deleted download file and re-downloaded and re-installed.

Unfortunately exactly the same problem occured.

Its still counting down my trial days though - I've got 27 days left.

Cheers,

Wayne

Post by **Ron P.** » Sat Aug 11, 2007 10:13 pm

Do you have the most recent (July 2007) update to DirectX9? You might want to download and install it.

DirectX End-User Run Time

wayne16 · Post by **wayne16** » Sun Aug 12, 2007 11:28 am

vidoman wrote:Do you have the most recent (July 2007) update to DirectX9? You might want to download and install it.

DirectX End-User Run Time

Yes, I downloaded all the updates that ulead recommended before downloading the trial version - this included direct x9.

Wayne

wayne16 · Post by **wayne16** » Sun Aug 12, 2007 11:26 pm

Well -

I've un-installed any programs that I didn't need on my computer anymore, in case of conflict.

I've set up a seperate hardware profile for video editing.

Re-installed Ulead VS11 plus and......

Same error message as before.

I think its time to give up and buy Pinnacle Studio 11 Ultimate.

Thanks anyway

Wayne

Clevo · Post by **Clevo** » Sun Aug 12, 2007 11:38 pm

wayne16 wrote:Well -

I've un-installed any programs that I didn't need on my computer anymore, in case of conflict.

I've set up a seperate hardware profile for video editing.

Re-installed Ulead VS11 plus and......

Same error message as before.

I think its time to give up and buy Pinnacle Studio 11 Ultimate.

Thanks anyway

Wayne

Sorry it didn;t work for you.

wayne16 · Post by **wayne16** » Mon Aug 20, 2007 10:51 pm

I've done it.

VS11 Plus trial version is up and running

Unfortunately it took me two nights.....

I...
Copied my personal files
Reloaded windows xp
Re-connected to the internet
Downloaded SP2 + updates
Downloaded Quicktime, Mediaplayer, Direct X 9 etc.
Downloaded VS11 Trial
Installed VS 11 before installing any other programs and ..Bingo, it works.

Happy Days,

Wayne