The serial number you entered is already registered

roycymru · Post by **roycymru** » Thu Aug 09, 2007 10:44 pm

Hi

I have just installed Videostudio 11 Plus bought from an e-mail reseller who says they are official sellers of Corel products. However when I have tried to register Video Studio 11 plus it says "The serial number you entered is already registered". Which makes me suspicious. I have contacted the seller again and they insist it is a genuine product. Is there any other reason (apart from the product not being genuine) that I would get this message?

(plus does anyone have an E-Mail for Technical Support who I can contact, as until I register I can't officially query this?)

Thanks

Black Lab · Post by **Black Lab** » Fri Aug 10, 2007 12:08 am

Ulead contacts.

sjj1805 · Post by **sjj1805** » Fri Aug 10, 2007 1:08 am

Serial numbers are unique.
I would also examine your disc to make sure it is not a copy.
It should be like any other commercially made disc with a shiny silver surface.

roycymru · Post by **roycymru** » Fri Aug 10, 2007 1:41 pm

Thanks. The disk is nice and shiny and looks new. I have managed to get in contact with Technical support and they say my serial number is already registered to 2 other users. I am getting back to the seller!

Black Lab · Post by **Black Lab** » Fri Aug 10, 2007 2:04 pm

You should also report the seller to Ulead.

Clevo · Post by **Clevo** » Sat Aug 11, 2007 3:15 am

roycymru wrote:Thanks. The disk is nice and shiny and looks new. I have managed to get in contact with Technical support and they say my serial number is already registered to 2 other users. I am getting back to the seller!

What's probably happened is that it has been sold... installed on a PC...returned and sold again...returned and sold again.