New Computer w/ Vista, version 10 w vista patch, freezes

[Calstvns]

Hi, returning after a couple months. A search did not give me much so here's a new one. I value the help I've received at this board.

New computer (see my system info). I reloaded my v10 from my old XP machine and got the vista patch at the Ulead site. After about 20 minutes of video editing it freezes and is unresponsive. No pattern other than it appears that things get sticky, it stops, and I have to get out of Video Studio and re-open. Then it's fine for about another 20 or 30 minutes until it freezes again. Everything runs smoothly up to that point, and I do nothing new to provoke it to freeze. At some time, though, when I try to play a clip, perhaps, it just freezes up.

I am tempted to buy v11, but I am partway through a project for my daughter's wedding and don't want to start the project over. I would love to get my v10 to work if I can. Did the patch really make my v10 compatible with Vista? I certainly have enough memory and processing speed, so what's happening?

Thanks!

[Ken Berry]

This is really only an interim comment, rather than an answer. Hopefully someone else may be able to supply that. But my view has always been (since the patch was released) that the Vista patch only ever 'more or less' made VS10 compatible with Vista. At the very least, as you may have found, it makes your Vista Home Premium run as Vista Basic since it is apparently incompatible with at least the Aero aspects of Vista. Other people have reported other problems.

VS11 was brought out ostensibly to be fully compliant with Vista, but has a number of other problems! I was one user who refused to load VS10+Vista patch on my one Vista Home Premium computer because of the reported problems. I waited instead for VS11+ and bought that to install on my Vista computer. I had various problems, and have now uninstalled it. I have reverted to VS10+ on an XP Pro computer which gives me no problems at all... I am now waiting for a promised -- but yet to be delivered -- update patch for VS11 before I reinstall it on my Vista machine!!

One thing I have noticed with various versions of VS, though, is that sometimes they appear to stop working for a little while. It looks as though they have hung, say, while opening a file within the program, or doing some other processing job. Users who are used to more readily responsive programs -- or, let's face it, the plain impatient -- conclude that indeed the program *has* hung, so they do the classic Ctrl+Alt+Delete or even reboot. I learned early on, though, that if you go away for a couple of minutes, have a cup of coffee, calm down, then when you go back to the computer, more often than not, VS has managed to swallow whatever it seemed to have been choking on and you can get back to editing. This is, of course, not foolproof, and may just be something that happens just on my computer. But I throw it in for what it may be worth.

[Calstvns]

Were your problems with v11 specifically related to a conflict with Vista? Or were your issues general to v11, regardless of OS? Or both?

I'm curious, as this will help me decide whether to go with v11. Actually, to read your words, your advice would be to wait. Yes?

Anyway, I may have helped my cause a little by running the "compatability wizard" in vista. I ran that routine and it started to behave last night, at least for about 40 minutes without freezing, but I need to keep going to see if it really is fixed. (I learned about the "compatability wizard" from an article published in Ulead support knowledgebase, after I did a search on keyword "vista")

Thanks,

[Ken Berry]

Initially my problems were related to computer resources i.e. neither Vista nor VS11 related directly. I only had 1 GB of RAM on my Vista machine, but when I upgraded to 2 GB, the performance was recognisably much better. Both Vista and VS11+ appear to be far more resource-hungry than previous versions of Windows and VS.

My other problems were with VS11+ as far as I am aware, and mainly related to capturing from an analogue source. This is easily possible with VS10 and preceding versions, but not possible at all in VS11, regardless of the operating system. There were also a few inexplicable hangs or program shut-downs which again I suspect may have been VS11-specific, though they may have had some connection to Vista (as I never got them with VS10 on XP Pro). But then we started getting lots of other problem reports from other users of VS 11 (including some, but by no means all, with Vista.)

For other reasons, I found I had to reformat the entire Vista computer only about 2 months after I bought it! It is certainly performing perfectly now, but in the reinstall of programs, I simply decided not to reload VS11+ on this computer. Instead, I decided to wait for the promised patch. But they are taking their own sweet time about producing it!

I would recommend you consider doing the same in terms of upgrading.

[Calstvns]

Regarding the issue in this thread, the following fix has solved it for now. It's the Vista Compatability Wizard. After running this routine, I worked for hours with no freezes.

I got these instructions from the knowledge base at Ulead.

You can install and run a Ulead software for Windows XP on Windows Vista by running the Program Compatibility Wizard. We do not guarantee full stability for Windows Vista though. To run Program Compatibility Wizard: 1. Open the "Program Compatibility Wizard" by clicking the [Start] button, clicking [Control Panel], clicking [Programs], and then clicking "Use an older program with this version of Windows". 2. Click [Next] when the "Program Compatibility Wizard" dialog box comes up. 3. Select "I want to use the program in the CD-ROM drive" and click [Next]. If the installer is not detected from the CD-ROM drive, please manually browse for the installer executable. 4. Under "Select a compatibility mode for the program" step, please click on "Microsoft Windows XP (SP2)" and click [Next]. 5. For the display settings, please click on "Disable Visual Themes" and "Disable desktop composition" then click [Next]. 6. Click on "Run this program as an administrator" and click [Next]. 7. Click [Next] to start testing the compatibility settings. This will launch the installer so if you have your firewall enabled, it will prompt for a permission request. Please grant permission for the setup to continue. 8. The setup will now run. You can allow it to finish or switch back to the "Program Compatibility Wizard" dialog box. 9. It will ask you if the program ran correctly. Click "Yes..." if no other pop-ups appear. * Try another compatibility setting if it reports a problem with the display. For the display settings, enable the option "Disable display scaling on high DPI settings" as well. 10. For this next step click "Yes" to send the info to Microsoft and finish the process. * Now that you have the software installed, you will also have to run the "Program Compatibility Wizard" for the application to run correctly. Use the same procedure except for step [3], select "I want to choose from a list of programs". Follow the same procedure for the other steps until you finish the setup.