Firewire bus reset???

saunan · Post by **saunan** » Sat Jul 21, 2007 3:41 am

[Sorry if this is in the wrong section ... I'm using various ULead products, including DVD Movie Factory 3.5 and 6]

Using Video Studio 8 to capture video from VHS via Canopus ADVC-300 and FireWire, I frequently get the error message below in the XP event log. It seems that the Firewire bus is resetting itself, which stops the video capture.

When this happens, the Imaging Device in the XP Device Manager disappears. In a few seconds, the device reappears and I can restart the capture.

I have a SIIG FireWire 800 PCI-32T card, using the Microsoft Firewire 400 drivers. The Capture Service in the event log is operated by this InterVideo file:

C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe

Having capture sessions interrupted 10-15 times a day is a MAJOR pain in the neck. Any suggestions?

Event Type: Information
Event Source: Capture Device Service
Event Category: None
Event ID: 0
Date: 7/20/2007
Time: 6:57:51 PM
User: N/A
Computer: ***
Description:
The description for Event ID ( 0 ) in Source ( Capture Device Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [CDeviceServiceModule::RemoveFromMap]:
Removed device name Microsoft DV Camera and VCR

tyamada · Post by **tyamada** » Mon Jul 23, 2007 1:31 pm

According to the trouble shooting guide there is no fix for your problem.

Trouble shooting 1394 devices:
http://support.microsoft.com/kb/314873

This may help even though its to get the speed back for a 1394 device.

Service Pack 2 Firewire fix(Firewire 800).
http://support.microsoft.com/kb/885222

If all else fails try to install a Firewire card(1394a) with a Texas Instruments (TI) chipset on it.

saunan · Post by **saunan** » Tue Jul 24, 2007 7:17 am

Thanks for the links. The SIIG card I have installed has the TI chipset. I already installed the Windows XP KB885222 update. No help. I read the troubleshooting document, and noted the bus-reset "storm". That wasn't much help, was it? Basically, Microsoft is saying, "You're screwed."

I doubt it's the SIIG card itself, because I bought two identical cards - one for work and one for home. Both have the SAME problem on different systems. A Dell GX280, and a home-built PC with an ASRock 775Dual-VSTA motherboard.

I'll try a different firewire cable and see if that helps. What a pain!

I wonder ... if I call Microsoft, will they tell me to upgrade to Vista?

etech6355 · Post by **etech6355** » Tue Jul 24, 2007 1:50 pm

C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe

This is part of MovieFactory 6. I don't see where VideoStudio 8 installs this service.Matter of fact MF6 cannot capture from similiar pass-through devices. You may have more then one problem besides the MS problem. MF6 could have installed some files that interfere with VS8 capturing service. These are shared files.

You may get it to work in VS8 by renaming the "c:\program files\common files\ulead systems" directory. (You have to stop the ulxxxsrv.exe from running resident, can't remember the exact filename).
Stop the devsrv.exe capture service from running under services.
Then re-install VS8. (This will place only VS8 correct files in the common files\ulead systems directory).

tyamada · Post by **tyamada** » Tue Jul 24, 2007 2:12 pm

I have a Firewire 800(1394b) PCI card installed in one of my computers, it works fine, however, I've tried it in two other computers with no luck. It has something to do with the operating system software. The card will work in my other computers if I use the Microsoft drivers not the drivers written for the card. I am not about to reinstall Windows to get the card to work properly in my other computers. They both have Firewire 400(1394a) PCI cards installed and work fine.

That is why I suggested you install a 1394a card in the one computer.

etech6355 · Post by **etech6355** » Tue Jul 24, 2007 4:01 pm

I would definitely do this first. What I posted would be a work around to troubleshoot the problem.

tyamada, glad you posted the update link for VS10+, can burn dvd's in HD-DVD format now

much thanks!

saunan · Post by **saunan** » Thu Aug 09, 2007 5:00 am

Looks like the SIIG card is defective, or just incompatible with BOTH of my computers! A new, cheap Firewire 400 card solved the problem. Encore Electronics, ENL1394-PCI. It has the VIA chipset, and works fine... Thanks to everyone who posted on this topic!

By the way, a user on the Canopus forum posted this link about Firewire 800 cards.

http://www.rme-audio.com/english/techin ... 0alert.htm