Hello,
I am unable to add Chapters either manuall or automatically on my installations of Video Studio Plus 11. This feature worked fine in VS 10 Plus. I tried reinstalling, tried it on a different machine and still the same problem. I contacted tachnical support and after a couple of days waiting for a "senior level" engineer to call me back he told me he heard of the problem, but could not reproduce it therefore there was nothing he could do. He "RECOMMENDED" that I return the product and or wait for a service pack that may or may not fix the problem.
That is some sort of technical support. Has anyone else had this problem and been able to get it fixed? I am running Windows Vista Ultimate. I guess I can either go back to 10Plus or switch to Adobe. Customer service defintely went out the door when Corel bought the product.
--mitch
thanks,
mitch
Video Studio 11 Plus Crashes with Chapters
Moderator: Ken Berry
Mitch,
I would go to the MS website and download the latest version of DirectX 9.0c which should be the June version (I think), there are updates to the 9.0c version that the June 2007 updates correct. Even though the program Dxdiag will display the correct version you should still install the June 2007 Version for XP.
Search the forum and you will see similar posts.
I would go to the MS website and download the latest version of DirectX 9.0c which should be the June version (I think), there are updates to the 9.0c version that the June 2007 updates correct. Even though the program Dxdiag will display the correct version you should still install the June 2007 Version for XP.
Search the forum and you will see similar posts.
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Ken Berry
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etech -- he is using Vista Ultimate which uses DirectX 10, NOT/NOT 9.0c which is for XP... The 9.0c runtime update patch will not work on a Vista machine and Vista will quickly tell you so if you attempt to run the patch.
That being said, there is an update on the DirectX site for the SDK. While it does not say it is for DirectX 10, when you download it (as I did a couple of days ago out of curiosity) and unzip it, there appear to be elements relevant to DirectX10. I thus went on to install it, and after it examined my system, it said it would install those elements relevant to my system -- though it didn't indicate precisely what they were. Since I was not experiencing problems before that, I therefore cannot say what the update may have done apart from updating the SDK!!
But I acknowledge that it just might be relevant for people like the OP who *are* experiencing problems. At the very least, it does not appear to have hurt my system (which runs Vista Home Premium) in any way...
That being said, there is an update on the DirectX site for the SDK. While it does not say it is for DirectX 10, when you download it (as I did a couple of days ago out of curiosity) and unzip it, there appear to be elements relevant to DirectX10. I thus went on to install it, and after it examined my system, it said it would install those elements relevant to my system -- though it didn't indicate precisely what they were. Since I was not experiencing problems before that, I therefore cannot say what the update may have done apart from updating the SDK!!
But I acknowledge that it just might be relevant for people like the OP who *are* experiencing problems. At the very least, it does not appear to have hurt my system (which runs Vista Home Premium) in any way...
Ken Berry