Please tell me how to do a clean uninstall of VideoStudio 11

accapella4 · Post by **accapella4** » Fri Jul 13, 2007 7:48 am

I cant seem to find anywhere on the forums on how to do a clean un-install of the trial. It wont start and the installation files must be corrupted. I keep doing the un-install in my control panel add/remove blah blah, but it doesnt seem to help. I cant get the program to start.

Thank you.

Trevor Andrew · Post by **Trevor Andrew** » Fri Jul 13, 2007 9:20 am

Hi

Try here
http://www.explorecommerce.com/members/ ... goryid=456

Look at Installation¡XClean Re-install

I realise these are for VS 10 but the folders will be similar and in the same locations as for 11

First make sure you do this ("Tools > Folder Options > View" to check "show hidden files and folders".)

accapella4 · Post by **accapella4** » Fri Jul 13, 2007 4:42 pm

That link doesnt seem to work. Some error like "the knowlege base not set up" blah blah..

Black Lab · Post by **Black Lab** » Fri Jul 13, 2007 4:54 pm

Try this.

accapella4 · Post by **accapella4** » Sat Jul 14, 2007 6:31 am

Thank you. I followed the step by step directions on how to un-install. Then I did a clean install and NADA! I still cant get the program to even start. I'm afraid to even buy it and download it now for fear it wont work on my computer. I had it working the first time I used it, but got a error message when I tried loading some Video_TS files. It closed the program. So I started it again and got the same Windows Error message and then the program wouldnt start at all. It sill wont. No matter what I do or try. *sigh*

Trevor Andrew · Post by **Trevor Andrew** » Sat Jul 14, 2007 9:58 am

Hi

I had it working the first time I used it, but got a error message when I tried loading some Video_TS files

Just clutching at straws here.
If the files are corrupt, they may cause VS to crash, as you have found.
VS may be still trying to load these files. Re-installing VS should have cured this.

Try renaming these TS files, or move them to another location on your pc.

Start VS.

Please fill in your forum ¡¥Profile¡¦ to include your pc spec¡¦
This will show under the System icon at the bottom of the posts.

sjj1805 · Post by **sjj1805** » Sat Jul 14, 2007 10:11 am

The knowledge base clean re-install for VS11 is here:
http://support.corel.com/scripts/rightn ... MQ**&p_li=

There does appear to be a problem with the other link to the knowledge base.