Ulead VS 8 software problem

Grandma Carol · Post by **Grandma Carol** » Thu Jul 12, 2007 2:21 am

I have been working on a large project using ULVS8 (boxed version) for
the last month, right up to yesterday. But I am unable to run ULVS8 today.
I am getting the error message "Ulead Video Studio has encountered a
problem and needs to close".
I've been using VS8 for years without problems. I did have some service
on my Internet connection yesterday, (they had to replace a cable the
squirrels ate), could that have messed up my Ulead?
I really don't want to loose this important project. How can I get my
program to run?
My operating system: Microsoft Windows XP Home editon version 2002 service pack 2
Graphic card: NVIDIA GeFORCE FX5200
Sound card: SB Live! Audio [C800]
Processor: Intel (R) Pentuim (R)4 CPU 3.00 GHz
300 GHz,512MB of RAM

Thank you for taking the time to read and reply to my problem.
Grandma Carol

sjj1805 · Post by **sjj1805** » Thu Jul 12, 2007 2:32 am

I don't think the chewed cable has anything to do with it.

Firstly check to see if you have a corrupted source file by opening VideoStudio and using completely different source clips.
If there is no error then the likelihood is you have a faulty source file.
If the error remains then read on.

Check the Windows Event Log for error messages:

START | RUN dialog box
%SystemRoot%\system32\eventvwr.msc /s
and press enter.
Now check the following two folders
Application
System

You will find a red circle with a white cross inside. Double click to open it and there you will find a link
http://go.microsoft.com/fwlink/events.asp.
This link also contains some hidden code appertaining to your error.
Double click and you will then be given more detailed information and possible cures.

If this doesn't help try working your way through:
Troubleshooting your computer

Grandma Carol · Post by **Grandma Carol** » Thu Jul 12, 2007 3:18 am

Thanks for your reply sjj1805, but my problem is that I can't get VS8 to even open, in order to try different files.
I'm not too savvy with computers, but I am willing to try.
Can you advise?
Thanks

Post by **lancecarr** » Thu Jul 12, 2007 3:26 am

You could try using the Wondows "Restore" function to roll the computer back to a configuration that was working or, failing that reinstall VS8 on top of your current non-working installation. It will have the same effect as doing a repair.

Grandma Carol · Post by **Grandma Carol** » Thu Jul 12, 2007 3:36 am

I would like to do a windows 'restore', can you tell me how to do it?
I've not done it myself before.
Thanks,
Grandma Carol

Post by **lancecarr** » Thu Jul 12, 2007 3:40 am

Got to "Start" "All Programs" Accessories" "System Tools" "System Restore."
Then follow the prompts and choose a restore point that predates the problem.
Let us know how that goes.

Grandma Carol · Post by **Grandma Carol** » Thu Jul 12, 2007 5:15 am

Restore is King!!
Thanks guys for the tip, everything is working just fine!
Grandma Carol

Post by **lancecarr** » Thu Jul 12, 2007 5:18 am

Glad you got it going!