Missing Help?

[Shift_E]

Hello All,

I¡¦ve been using VideoStudio 10 for a while and have just upgraded to VideoStudio 11. I purchased the download upgrade from VideoStudio 10 to VideoStudio 11 yesterday. The install went without any problems and I have a quick question, I hope.

While in VideoStudio, whenever I press ¡§F1¡¨ or access help from the menu I get ¡¥Cannot find the help file¡¦ message box. I didn¡¦t find an answer searching this forum, nor within the readme files. I do have the pdf user guide I downloaded from the Ulead web site.

How can I get the help to work within VideoStudio? Did I miss something?

Thanks for any help,
Ron

[Black Lab]

Did you install all the files? I believe there are 3 when you download: the program itself and 2 for extra content.

[Shift_E]

I double checked the file I downloaded and it was just the install file UVS11Plus_E.exe. The purchase confirmation email only referenced this one file, then I searched the Ulead web site and only found the pdf user guide.

Maybe the help file is not available?

Thank you for your response,
Ron

[PhilTheDoc]

You're right Sift_E - there is no help file. In fact, we have been sold VS11+ under false pretences. I ordered, paid for and downloaded the upgrade to find that's all it is - a simple upgrade to VS9 (my previous version). I was hoping for AVCHD support as I have a new Sony HDR-SR7E, I was hoping for the latest version of WinDVD, I was hoping for more than 140MB of program - previous versions have had a lot of media samples.

What i bought bears no resemblance to the advert. It's disgraceful, and I will be on to Corel tomorrow for a refund but I doubt it'll happen. The discussions on this forum are depressing to say the least. How they can get away with such deceptive, lie-ridden adverts is a mystery to me. I shall leave Corel and Ulead products behind me now - I've just been comprehensively ripped off.