missing dll

[Marilyn Byerly]

Hi, I just TRIED to upgrade to video studio 11. I have re-installed 3 times now, trying different things, ie., updating dv9. Will not open, missing mpgaout.dll and mpgvout.dll. Can you help?
Marilyn

[Ken Berry]

Can you tell us in detail how you tried to upgrade, exactly which version (was it just the normal download upgrade version or a Try Before Your Buy version), and what you did on your computer...

[Marilyn Byerly]

I downloaded vs 11 plus upgrade from 10. I am in process of loading it for 4th time, as I write this! I have taken several suggestions, ie. deleting vio files, downloading dlls, but each time I download a dll, it asks for another one! I have upgraded ms update, dv, I think that is about it

[Marilyn Byerly]

I also uninstalled VS 8 and 9, kept 10, that was my latest idea

[Marilyn Byerly]

I have spent way too much time on this issue, time to try different program and get a refund. Their support does not even answer in a timely manner. Have been complaining to them for 2 days, no reply. too bad

[Marilyn Byerly]

Hi again, Vs 10 has been working just fine with VS 8 and 9 still on my computer. Should I delete VS 10? Could that be why 11 will not open?

[Ken Berry]

It's not the reason. I have VS 7, 8, 9, 10 and now 11+ on the same computer and all seem to co-exist just fine together.

[dm64]

I had the same issue in Vista

The path C:\Program Files\Common Files\Ulead Systems\MPEG was listed as an path in the environment variables - so that wasnt this issue

To resolve I copied all files in the C:\Program Files\Common Files\Ulead Systems\MPEG to the main directory of Ulead (wherever you installed it to) and that seemed to fix it

Denno