Long titles -> VS11Plus runs slow?

HomeMovies · Post by **HomeMovies** » Wed Jun 27, 2007 2:07 am

To whom it may concern,
I just upgraded from version 8 to version 11 Plus.

I've been creating informative titles to prefix chapters and movies, maybe a few paragraphs or so, to explain what people are looking at etc.

Under version 8, I would type it up, then just ask the program to share a video, with no noticeable problems.

Under version 11 though, as I get to maybe 2 or more paragraphs, the program starts to slow down. It gets to the stage I can type out a few sentences, then have to wait seconds for each letter to eventually appear.

Do other people find this? Is there a patch or workaround?

Kind regards

sjj1805 · Post by **sjj1805** » Wed Jun 27, 2007 2:13 am

Perhaps you could type the text into Windows Notepad and then copy/paste it rather than type it in?

Post by **Ron P.** » Wed Jun 27, 2007 2:17 am

I don't normally use this sort of title, I use the Multiple titles. So I tried and found the same, that VS11+ starts slowing way down. However I was doing this in my normal hardware profile, which has numerous processes running in the background. I'll have to try this in my editing profile to see if I get the same results.

Steve's suggestion is a good workaround for this.

HomeMovies · Post by **HomeMovies** » Wed Jun 27, 2007 3:17 am

Thank you both for comments on the workaround.

I've saved some default comments, giving me the approximate width of the
VS11Plus screen etc.

Copy and paste is quick.

But it is a curious issue. If it's just text, why does it take so long for
VS11Plus to work out how to display it, as opposed to what VS8 did?

Post by **Ron P.** » Wed Jun 27, 2007 4:46 am

I ran a test in VS11+ and VS8 in my editing profile. You're correct, that VS8 has no slow down when typing several paragraphs, and VS11+ does. I have no idea why this is happening.

HomeMovies · Post by **HomeMovies** » Wed Jun 27, 2007 5:15 am

Thanks Vidoman.

Should I try to raise a problem with technical support or will they pick it up from this forum?

Kind regards

Post by **Ron P.** » Wed Jun 27, 2007 5:18 am

Try to raise a support issue, as they don't appear very often on the forums.

HomeMovies · Post by **HomeMovies** » Wed Jun 27, 2007 6:14 am

Thanks guys.

Raised a problem with tech support. I'll try to post their response later.

Post by **Ron P.** » Wed Jun 27, 2007 12:30 pm

I also posted a Support Claim with them. Also FYI, I tested this not only with VS8, but 9 and 10+. None of the earlier versions have this slow down.

HomeMovies · Post by **HomeMovies** » Wed Jun 27, 2007 2:00 pm

Many thanks again Ron, and also for the test results. So it's definitely something that was introduced in v11+

I also looked at the project file sizes. Projects handling maybe 5-7 movies and 5-7 images, with transitions and perhaps separate audio tracks, can be 20-50k.

A project with one black movie (10sec) one title (about 100-400 characters), and one audio track can be 100-150k.

It's almost as if each character in the title is adding 1 kb ... when it should be about 1000 characters to the kb ...

Post by **Ron P.** » Thu Jun 28, 2007 11:21 am

Today I received the following reply from Corel Customer Service.

Response (R. Masiclat) - 06/28/2007 03:09 AM
Dear Ron,

Thank you for contacting Corel Customer Support Services.

I have simulated the problem and it does happen in VideoStudio 11. VideoStudio 10 does not seem to have the same problem, as with the older versions. I will send a report to our development team. Hopefully it will be included in the upcoming patch. Thanks Ron.

Regards,

R. Masiclat
Corel Customer Support Services

HomeMovies · Post by **HomeMovies** » Fri Jun 29, 2007 1:14 am

They responded to me, but suggested I pay them to get it fixed ...

Is it the usual response to people who just bought an upgrade, to ask them to pay more to get things fixed?

Then they include links to the knowledge base (there was no knowledge base for v11 when I raised this ... and I checked it anyways) and links to the forum (I already said I discussed this in the forum).

Lastly, they included a link on how to uninstall the program!

Is this their usual response to people raising problems with the software?

(I was polite at the time; I'm annoyed now)

*very disappointed*

-----

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.

To update your question from our support site, click the following link or paste it into your web browser. http://www.corel.com/rightnow/redirect_ ... 1182920449

Subject
---------------------------------------------------------------
Large Titles slow the program

Discussion Thread
---------------------------------------------------------------
Response (... ...) - 06/28/2007 06:45 AM
Dear Mr ...

We do offer support for troubleshooting errors that are not related to Warranty support. Warranty support covers installation issues and issues that happen immediately after installation. Any error or problem troubleshooting after the program has been working correctly for a period of time would fall under our Priority support program. Priority options can be reviewed at the link below.
Additionally, our Newsgroups and Knowledge base are two great features included in our priority support program. You'll find the Newsgroups can be a great place to ask questions about problems that you have encountered with the software. The Corel Knowledge Base includes articles for resolving problems and learning to use certain program features. I've included links below to the Newsgroups and Knowledge Base page as well.

Customers requiring non-Warranty support for troubleshooting problems may wish to purchase Priority Support. By purchasing support incident packs, you can take advantage of our discounted multiple incident pricing structure. Of course, you also have the option of purchasing single Priority Support incidents as well.

Priority Support
http://www.corel.com/servlet/Satellite? ... 7023191496

Newsgroups http://support.corel.com/scripts/rightn ... qid=754345

Knowledge Base
http://support.corel.com

Yours sincerely

Auto-Response - 06/27/2007 01:00 AM
Title: How to manually remove VideoStudio11
Link: http://support.corel.com/scripts/rightn ... 1182463411

HomeMovies · Post by **HomeMovies** » Fri Jun 29, 2007 1:15 am

Thought I'd erased her name from the email before publishing it.

Missed an occurrence of her name.

HomeMovies · Post by **HomeMovies** » Mon Jul 02, 2007 11:48 am

Got a better reply, though not a solution.

This time they said that they could not reproduce the problem, and so could not call it a bug.

So, why would their machine not reproduce the bug, and ours would? Especially as you tested it against several earlier versions on the same machine ...

Mr. Farknocker · Post by **Mr. Farknocker** » Tue Oct 02, 2007 12:12 am

Anybody found a solution to this problem? I supercopied a long list of credits and have found it nearly impossible to edit the list because of the amount of the delay.

Alludo USER to USER Web Board

Long titles -> VS11Plus runs slow?

Long titles -> VS11Plus runs slow?

Workaround is good

Error?

Thank you

:)

Thanks :) Your response was better

oops :(

Got a reply