Installation Problem - Catch 22

[nevillevaneerten]

On your website to get support we need to register the product.

OK. But if you can't install the product you can't register the product! Catch 22.

Hence I have placed this query here.

On installation of Video Studio 11 I have inserted my name and serial number but the next button is greyed out. Yes I have double checked, copy and paste etc.

I purchased your product through Element 5. They have instructed me to contact you.
They have sent me the following email.

2. Download the full version (Ulead VideoStudio 11 Plus - English) at:

Note the word "full"

As a result of that I removed version 10 plus from my computer to keep my registry tidy. I now presume that the reason it is greyed out is because I don't have a previous version on my computer.

I cannot reinstall version 10 because I presumed I would not need version 9 I had previously and have thrown it out.

I also assumed that was not an issue as element 5 asked for the previous security code before I could download it. Apparently not so.

I would appreciate your urgent attention to this matter as I ned to get some video editing done ASAP.

Regards

Neville

[Ken Berry]

Sorry. This Board is staff by volunteers who have no connection with Ulead. You should contact them direct.

If you had the previoius versions of VS, then I am assuming that the version of VS11 you bought was the full *upgrade* version...? If so, you don't need a previous version installed on your computer, just the serial number from one of them.

[etech6355]

On installation of Video Studio 11 I have inserted my name and serial number but the next button is greyed out. Yes I have double checked, copy and paste etc.

Make sure that all THREE fields have something in them, I think there is also a field for "Company", put mycompany or anything in this field.
All the fields have to contain data.

[nevillevaneerten]

Yes that was it, problem fixed, cheers