error message in VS 8

craigs-88 · Post by **craigs-88** » Thu Jun 21, 2007 5:00 pm

Program has been working fine unil this week, Now when I try to create a DVD from a imported video I get the following message:"The instruction at 0x73dd11c7 referenced memory at 0x00000004. The memory could not be read."

Any Ideas? I have 1gb of memory on laptop, program has worked without flaw for 6 months now! I cannot reinstall as this was a bundled pkg with hardware and it was later returned to store. When I tried to register it, it says it is already registered by someone else? Any help would be great!

Thaks, dean

DVDDoug · Post by **DVDDoug** » Thu Jun 21, 2007 6:25 pm

NOTE - I have no clue what that particular error message means.

Now when I try to create a DVD from a imported video...

Is that video imported from a DVD?

If so, you probably have a bad MPEG file. Sometimes a corrupt file will play OK, but cause trouble when you try to edit or convert it. (A corrupt video file is much more likely than a corrupt Video Studio installation.)

If you are working with an MPEG file, you can try repairing it with VideoReDo or Womble. Both of these programs have MPEG repair tools, and both offer free trials.

You might even consider downloading the trial version of Video Studio 11. The DVD Import feature was improved with VS9, there are many more features with the newer versions. (The bundled SE version was limited when it was new.)

I cannot reinstall as this was a bundled pkg with hardware and it was later returned to store. When I tried to register it, it says it is already registered...

Somebody else returned it before you bought it, right? I assume that you still own the software? As far as I know, this won't prevent you from re-installing it. It shouldn't require any "activation" or anything like that. You might have trouble getting updates, but the updates don't usually work with the free-bundled versions anyway.

craigs-88 · Post by **craigs-88** » Thu Jun 21, 2007 6:30 pm

thanks for the info...I think I will try each of these things and may utimately upgrade or purchase version 11 if nothing works out! The file was direct from video camera and I was trying to make a dvd out of it!

I do this each week for our church sermons.. make dvd for members and convert it to flash for our webpage, this is the first time I have had problems! The first dvd I made was fine for playing but would not duplicate so I was going to create another dvd from the file and that is when i began getting this on all my files that I try to create. even those from the past now do not work???

Thanks again, Dean

Post by **Ken Berry** » Thu Jun 21, 2007 11:39 pm

If you are getting much the same message in multiple uses of Video Studio with a variety of clips, I would be inclined to take the error message at more or less (stripping the gobbledegook) its stated meaning. That sort of message can mean a couple of things. One is that for one specific operation, VS is trying to access a RAM address which has already been 'taken' by another program or operation. But another reason is that the RAM address may not be functioning properly any more.

And believe me, this happens, even with new RAM. I had to return one stick in a brand new computer which started returning a similar message one week after I bought it.

Do a Google search for a RAM tester (Microsoft has one, though I am sorry, I don't have the web address). Then let it run a few times, as RAM problems sometimes don't show up until after the program has run through its whole gamut of tests several times.