Video Filters disappeared from VS 11

surfgranny · Post by **surfgranny** » Mon Jun 11, 2007 11:32 pm

I installed VS 11 plus a week ago on a brand new computer and have been using it to cobble together several MPEG files from a digital camera into a video. Up until an hour ago, I was able to use all the features - transitions, video effects, etc. but now video effects doesn't even show up in the pull-down menu. The effects I already use still work, so I figured something happened when the program stalled (VS 11 has done this at least five times in the last three days) forcing me to shut the computer down.

The computer's operating system is Vista Home Premium. Because I'd used System Restore on my old XP computer to fix a similar problem with Pinnacle, I tried doing the same here-and it didn't work.

Is there a patch to fix this? I don't want to have to install and uninstall VS 11 plus every four days just to complete a short video.

Also, is anyone else having problems with the program stalling while you're editing?

Post by **Ken Berry** » Tue Jun 12, 2007 12:40 am

I don't know about the transition problem. As you may know, a small number of users of previous versions suddenly and inexplicably lost their filters. Removing one of the user.dat files (which the program automatically rebuilds) was the solution, and it could be that a similar solution may be necessary here. But I am not sure what or exactly where the .dat file would be in Vista.

As for your crashing problem, how much RAM do you have on the Vista computer? I ask because I have also bought a new computer with Vista Home Premium pre-installed. The computer has 1GB of RAM, and frankly, it was only after installing VS11+ that I realised that 1GB of RAM is simply not enough. Touch wood, I seem to be able to edit with it, but that is without anything else running in the background.

It is just that Vista is already highly demanding of RAM, much more, it seems, than previous Windows versions. I find that with just a 'normal' array of programs running: browser, email, anti-virus, firewall etc, the RAM usage is already up around the 700 MB level, out of the total of 1 GB. And in my case, my graphics card has 256 MB of its own RAM which as it turns out is a blessing. But if you have a graphics card which eats up some of the system RAM, your are in an even worse situation.

On top of that, VS11+ seems in addition to demand more computer resources than previous versions -- you can get an idea just by looking at the standard system requirements on the Ulead site.

So apart from setting up your own special computer profile which you can switch to just for video editing (which minimises the background programs and services and frees up RAM), the only alternative I have found is to buy more RAM -- which I will be doing at a computer fair this coming Saturday!

surfgranny · Post by **surfgranny** » Tue Jun 12, 2007 12:57 am

it's not the transitions, but the video effects - like lens flare video pan and zoom, etc. I'll try that fix.

The computer is supposed to have 2GB RAM but I'm beginning to wonder...

DLA · Post by **DLA** » Tue Jun 12, 2007 12:19 pm

I got the same problem with VS11+. See http://phpbb.ulead.com.tw/EN/viewtopic.php?t=17854

Look at the answer from JustOneOfMany, third one from the top. It worked for me but I have XP. Don't know for Vista.

surfgranny · Post by **surfgranny** » Tue Jun 12, 2007 2:24 pm

Ken: My processor is definitely 2 GB. I did have other windows open, so I'll try not having them open when I edit. Hopefully 2 gigs will be enough when I edit HD video.

As for the missing effects, I cannot use any of the fixes from DLA's link - probably because they're for VS 10 and XP. I even tried putting the VS 11 install CD back in hoping I could go for a repair instead of an all-out re-install like I could on XP - and it won't even open.

Any more ideas?

surfgranny · Post by **surfgranny** » Tue Jun 12, 2007 4:40 pm

DLA: You're right about creating the new account because the effects showed up on VS 11's pull-down menu in the new account - but copying the file and putting it in my account didn't work in Vista.

Unless someone else has a fix or better yet, Ulead comes up with a patch, it looks like VS 11 plus users will be doing what I'm doing - editing the video without FX in one account then editing it again in a different account to add the effects. Time consuming and annoying, but doable providing the menu doesn't disappear from the second account in the process.

A second solution is for me to edit and render the VS 11 project then transfer the finished video to my XP computer and add the fx using VS 9. This not only is a pain in the you know where, but it also won't do diddly squat when I edit my HD videos.

Of course, I can buy software from someone else that hopefully doesn't have these issues, but I don't know where I'll find video editing software I like as well as Ulead. I've got Pinnacle and Broderbund on my XP computer, but only use them for titles and effects I can't get on VS 9. I've heard Sony Vegas is ok, but I've also heard that VS 11 is better. I'm holding out hope that Ulead will come up with a patch.

The fact that this bug was in VS 10 tells me this has been going on for awhile. Ulead used to be very quick with their debugging patches so I have to wonder if now being part of Corel is the problem.

thad · Post by **thad** » Wed Jun 13, 2007 11:48 pm

surfgranny wrote:Ken: My processor is definitely 2 GB.

Do you mean that you're processor is 2 GHz or you have 2 GB of RAM? Just to clarify...

surfgranny wrote:The fact that this bug was in VS 10 tells me this has been going on for awhile.

I have this problem in V9. So have many others.

Thad

sjj1805 · Post by **sjj1805** » Thu Jun 14, 2007 1:53 am

surfgranny wrote:.......The fact that this bug was in VS 10 tells me this has been going on for awhile. Ulead used to be very quick with their debugging patches so I have to wonder if now being part of Corel is the problem.

I have VideoStudio 9 - 10 and 11 all installed on my computer and open the previous versions every now and again when looking at members problems. If as you say this is a bug, how come it hasn't affected my machine?

I would start inspecting your computer to establish why files are mysteriously vanishing. have you run a virus checker?

Post by **Ken Berry** » Thu Jun 14, 2007 2:36 am

As I said in my initial post, this is a problem which affects a small number of users, though we have no idea what common factor about their computer set-ups might cause it.

I imagine that Ulead has not looked into it to any extent because, as Steve suggests, not everyone has experienced it, and no one that I am aware of who has not had the problem, has been able to replicate it. And to be a bug, technically speaking (and remember I am a volunteer who has no connection to Ulead), a problem has to be replicable... How do you resolve a technical problem when you can't even see the computer(s) on which it is occurring?

The only solution of which I was aware was the one I suggested... though there were further details which I did not recall simply because it is a problem which, touch wood, has never affected me personally.

And since -- again, touch wood -- it has not happened to me (yet) on VS11, I have no real idea of how to handle it with that version, though I suspect it would need to be a similar solution to earlier versions.

Rascal · Post by **Rascal** » Thu Jun 14, 2007 3:56 pm

This problem together, with the missing Album Transitions, seems to be linked.
I have had both problems using VS10+, and a friend of mine has also had both problems.
The only common facts with my friend and I are, we both are running Win XP sp2, both using VS10+ and this is the one that I think may be of interest, we both are using ATI Radion Graphic Cards, his is an All in Wonder Pro, and mine is a Radion X800 XT.
Could the ATI Radion Drivers be the cause?

Black Lab · Post by **Black Lab** » Thu Jun 14, 2007 4:18 pm

That's interesting. I have a Radeon 9800 and I have lost my video filters, twice I think. I don't have problems with my album transitions, though I must confess, I hardly use them.

DLA · Post by **DLA** » Thu Jun 14, 2007 4:19 pm

Could the ATI Radion Drivers be the cause?

I have Nvidia and I had the problem with VS10+ and VS11+. So ATI is not the common factor.

Post by **Ken Berry** » Fri Jun 15, 2007 12:18 am

... And I did not have the Album transitions in VS10+, but have never lost my filters. And I have an NVidia graphics card!!

sjj1805 · Post by **sjj1805** » Fri Jun 15, 2007 12:53 am

I have a Nvidia Geoforce 4 and haven't had any of the problems with Album transitions or lost filters.

Still its a good idea for us to exchange possible causes in an effort to pinpoint a common denominator.

daniel · Post by **daniel** » Fri Jun 15, 2007 8:28 am

DLA wrote:
Could the ATI Radion Drivers be the cause?
I have Nvidia and I had the problem with VS10+ and VS11+. So ATI is not the common factor.

I have nVidia too, and Win2K to boot, and lost the filters twice in a row on VS10 after about a year of use, never happened again after second time, now months ago.