Every time I key in the required info to activate WinDVD8 on x64 Vista OS, I get the following error:
License activation failed to an internal error. Please contact technical support.¡¨
I have emailed support several times without receiving a response.
I can install the software without problem on XP (32 bit) machines.
Regards,
Robert
cannot activate WinDVD8 on x64 Vista
Moderator: lata
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richard20_bris
Hi Robert,
I have also been unable to activate WinDVD 8 (Platnium) on Windows Vista Home Premium 64 bit. Although for me, after entering my license key I get a text box saying that activation was successful and that I must now re launch WinDVD. However, when I do so I get another text box saying that the trial period had expired, and that I can now either purchase or activate WinDVD. No matter now many times I enter my license key, etc, I still get the "expired" dialog box when I re-launch it afterwards.
As far as I am concerned, InterVideo technical support simply does not exist. They must have fired everyone or something. I've emailed them a few times and got no response either. Why on EARTH aren't they helping their PAYING customers?!
Your best bet is to email their billing department and ask for a refund, at billing@intervideo.com. That's what I've done. HOPEFULLY there is still at least ONE person working in the billing department. I mean there would have to be, right? After all with all the credit card scams going on out there InterVideo would have to protect itself from fraudsters some way or other, right?
The website says that a refund will take 12 - 15 days, so I'm going to wait...but, once 15 days is up, if I haven't received a response, I will be contacting the ACCC (Australian Competition and Consumer Commission), as I am NOT just going to let InterVideo take my $70.
I don't know which country you are in (I am in Australia), bit if I were you I would seriously consider looking for a similar government organisation for you to contact. As paying customers, you and I don't deserve to be treated like this.
The ONLY kind of contact PHONE NUMBERS that I could find were on this page (for Corel, who is apparently taking over InterVideo at the moment, or something like that).
http://www.corel.com/servlet/Satellite/ ... 2796558159
However, after calling the Australian number all they could tell me was that InterVideo customer support was web based only...and that's no good when there doesn't seem to be ANYONE on the other end who's answering the emails.
I might try ringing them again on Monday and seeing if they can give me a contact number for the office or building which InterVideo's online support or billing department is in. If I can at least get through to ANYONE who works there then that would be a start.
Anyhow, I'll post again on these boards next week and let you (and all the other frustrated users, no doubt) know what's going on. If I can help someone else out there get through to InterVideo then so much the better.
As for me...well, I'm just going to be using the (inferior) Cyberlink PowerDVD 7 (that came bundled with my computer) from now onwards. Don't know if I'll upgrade to the full version of that either, though...as I just checked out the Cyberlink website and they don't seem to have a phone number for customer support either...just all web based support, unless you're a US customer who is willing to PAY for phone support!!!
Well, like I said, I'll keep you updated.
Richard (a wholly unsatisfied InterVideo customer).
I have also been unable to activate WinDVD 8 (Platnium) on Windows Vista Home Premium 64 bit. Although for me, after entering my license key I get a text box saying that activation was successful and that I must now re launch WinDVD. However, when I do so I get another text box saying that the trial period had expired, and that I can now either purchase or activate WinDVD. No matter now many times I enter my license key, etc, I still get the "expired" dialog box when I re-launch it afterwards.
As far as I am concerned, InterVideo technical support simply does not exist. They must have fired everyone or something. I've emailed them a few times and got no response either. Why on EARTH aren't they helping their PAYING customers?!
Your best bet is to email their billing department and ask for a refund, at billing@intervideo.com. That's what I've done. HOPEFULLY there is still at least ONE person working in the billing department. I mean there would have to be, right? After all with all the credit card scams going on out there InterVideo would have to protect itself from fraudsters some way or other, right?
The website says that a refund will take 12 - 15 days, so I'm going to wait...but, once 15 days is up, if I haven't received a response, I will be contacting the ACCC (Australian Competition and Consumer Commission), as I am NOT just going to let InterVideo take my $70.
I don't know which country you are in (I am in Australia), bit if I were you I would seriously consider looking for a similar government organisation for you to contact. As paying customers, you and I don't deserve to be treated like this.
The ONLY kind of contact PHONE NUMBERS that I could find were on this page (for Corel, who is apparently taking over InterVideo at the moment, or something like that).
http://www.corel.com/servlet/Satellite/ ... 2796558159
However, after calling the Australian number all they could tell me was that InterVideo customer support was web based only...and that's no good when there doesn't seem to be ANYONE on the other end who's answering the emails.
I might try ringing them again on Monday and seeing if they can give me a contact number for the office or building which InterVideo's online support or billing department is in. If I can at least get through to ANYONE who works there then that would be a start.
Anyhow, I'll post again on these boards next week and let you (and all the other frustrated users, no doubt) know what's going on. If I can help someone else out there get through to InterVideo then so much the better.
As for me...well, I'm just going to be using the (inferior) Cyberlink PowerDVD 7 (that came bundled with my computer) from now onwards. Don't know if I'll upgrade to the full version of that either, though...as I just checked out the Cyberlink website and they don't seem to have a phone number for customer support either...just all web based support, unless you're a US customer who is willing to PAY for phone support!!!
Well, like I said, I'll keep you updated.
Richard (a wholly unsatisfied InterVideo customer).
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rclancy
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rclancy
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richard20_bris
I'll wait and see if my request for a refund goes through first...but if I get no response then I'll contact them. If you want to contact them earlier then let us all know how it goes (and best of luck!).rclancy wrote:I'm also in Australia. Thanks for the response and please do let me know how it goes.
Have you tried:
Intervideo
46430 Fremont Blvd. Fremont, CA 94538, USA
Tel: (510) 651-0888
Fax: (510) 651-8808
Well, it would have been helpful to know that BEFORE I paid $70 for my license key! But InterVideo's system requirements page for WinDVD 8 Platinum made NO mention of it being incompatible with 64 bit Vista operation systems, see:rclancy wrote:I just received a reply from customer support via the intervideo web contact form:
You get the error because our program currently does not support 64 bit OS.
Case #:160622
(nothing further)
http://www.intervideo.com/WinDVD/WinDVD ... quirements
It says, clear as day, that it works with Windows Vista...(no asterisks, no qualifications, etc). So, there you have it...InterVideo lied to us, plain and simple. I think now that I'll get in contact with the ACCC on Monday and let them know about this.
According to their website, goods purchased by a consumer must "be fit for the purpose¡Xgoods must do the job you made clear to the supplier you wanted them to do or that are implied from the circumstances in which you purchased the goods.
In this case, I have purchased WinDVD 8 Platinum based on the fact that InterVideo has stated that it is compatible with Windows Vista. However, only after contacting customer service as a result of the product not working have we (well, you) found out that it in fact only works with the 32 bit version of Vista. InterVideo obviously have knowledge of SIGNIFICANT compatibility problem but have not altered their system requirements page in any way, and so more 64 bit Vista users like you and I are likely to be misled in the future. Therefore I think it is my duty to contact the ACCC even if I get my refund, because InterVideo is clearly selling goods, WinDVD 8, that is not fit for one of the purposes they described (i.e. being used on 64 bit Windows Vista operating systems).
Richard.
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richard20_bris
Well, I'm going to get to the bottom of this. I'm going to give these guys a call on Tuesday and see if they can tell me what's going on regarding InterVideo's complete lack of customer support. I'll let you know what they can tell me...rclancy wrote:I'm also in Australia. Thanks for the response and please do let me know how it goes.
Have you tried:
Intervideo
46430 Fremont Blvd. Fremont, CA 94538, USA
Tel: (510) 651-0888
Fax: (510) 651-8808
Here's the full number to dial (for us international callers)
0011 1 510 651 0888
Richard.