Gif Animation 5.0

nasone · Post by **nasone** » Sun May 27, 2007 7:16 pm

I purchased the Gif Animator 5.0 and love it. However, something attacked my computer and I couldn't open anything....therefore I had to reformat my hard drive and lost all my programs. Is there any place I can download another copy of my Gif Animator 5.0? I still have my registration number.

Thanks for any help you can give.

heinz-oz · Post by **heinz-oz** » Mon May 28, 2007 12:58 am

At least once a week we have to answer the same questions for some user who does not take responsibility for their downloads. It's frustrating.

You have to contact the vendor of your program and ask for a fresh download link. As long as you have your proof of purchase like a receipt etc. you may be lucky.

There are no download links available for full versions except via the vendor, usually elements5 for ULEAD.

nasone · Post by **nasone** » Mon May 28, 2007 1:53 am

I sent them my registration number, order number, etc....but received no answer.

I simply had no way to back it up at the time. Shame on me.

heinz-oz · Post by **heinz-oz** » Mon May 28, 2007 2:09 am

Where did you sent these details?

It's very easy to back up your downloaded file

just burn the file you downloaded to CD, back up your email you received from the vendor as well and you have it all together.

nasone · Post by **nasone** » Mon May 28, 2007 2:33 am

They were sent to an online form filled out for customer service and also technical service. Possibly you can send me in the proper direction?

heinz-oz · Post by **heinz-oz** » Mon May 28, 2007 3:04 am

I don't know where you bought it from. There is no use to send it to tech support since it is not a technical issue. Customer support is right but you should send it to whoever sold you the program. Was it elements5 or a different organisation?

Did you only buy GA or did it come together with PI?

nasone · Post by **nasone** » Mon May 28, 2007 3:12 am

I downloaded it directly from Ulead online. Hopefully they will take pitty on me and send me a link.

heinz-oz · Post by **heinz-oz** » Mon May 28, 2007 3:23 am

Well, I have almost every program there is from Ulead, all downloaded ESD versions, all accessed via the Ulead web site but the vendor in each case was elements5, not Ulead. As far as I know they (ULEAD) do not sell directly on line. Send your details to whoever sold you the download link in the first place.

nasone · Post by **nasone** » Mon May 28, 2007 3:34 am

This is where I go when I purchase something http://www.ulead.co.uk/store/ga/runme.htm. Thanks.

heinz-oz · Post by **heinz-oz** » Mon May 28, 2007 3:43 am

This is what I get when I go there

Post by **VikingAnimations** » Mon May 28, 2007 6:03 am

http://www.ulead.co.uk/store/ga/runme.htm

Helps if there is no period after .htm there...

Once you get past adding it to the cart and go to pay for it, you should end up at Element 5's site, though.

As per http://www.ulead.co.uk/tech/faq/custservice_faq.htm#4, try going to Element 5's site and see what they can do for you.

http://shop.element5.com/ccc/?languagei ... erid=50113

heinz-oz · Post by **heinz-oz** » Mon May 28, 2007 6:54 am

Thanks Robert, should pay more attention to little dots I reckon

Alludo USER to USER Web Board

Gif Animation 5.0

Gif Animation 5.0

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