Customer satisfaction survey/Tech support

Discuss anything about video editing, HD, codecs, etc......
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brucefl
Posts: 431
Joined: Tue Apr 12, 2005 2:38 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: I7 3770
processor: 3-4 Gig
ram: 12gb
Video Card: NT Geoforce 640
Hard_Drive_Capacity: 2 T
Corel programs: VS21 VS18thru21 and more PIX13
Location: Millinocket, Maine

Customer satisfaction survey/Tech support

Post by brucefl »

Anyone esel run into this problem.
I get a survey from ulead, and the problem is, I can't click the circles to place a spot, nor try to fill it in.

I have the same problem when I try to send a reply to tech support after they initially send me something. I try to type into there reply box and send, with no luck
Bruce
bquerry
Posts: 40
Joined: Mon Dec 13, 2004 1:27 pm

survey

Post by bquerry »

well I can fill in the circles, but the submit button does absolutely nothing. And that's on both copies I have received - one yesterday and one today,
brucefl
Posts: 431
Joined: Tue Apr 12, 2005 2:38 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: I7 3770
processor: 3-4 Gig
ram: 12gb
Video Card: NT Geoforce 640
Hard_Drive_Capacity: 2 T
Corel programs: VS21 VS18thru21 and more PIX13
Location: Millinocket, Maine

can't even do that

Post by brucefl »

I can't even do that, the circles wil change color when I click or go over them, but will not show anything in them
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Ron P.
Advisor
Posts: 12002
Joined: Tue May 10, 2005 12:45 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Hewlett-Packard 2AF3 1.0
processor: 3.40 gigahertz Intel Core i7-4770
ram: 16GB
Video Card: NVIDIA GeForce GTX 645
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: 1-HP 27" IPS, 1-Sanyo 21" TV/Monitor
Corel programs: VS5,8.9,10-X5,PSP9-X8,CDGS-9,X4,Painter
Location: Kansas, USA

Post by Ron P. »

I have submitted a customer service form, and sent a couple of emails to contacts with Corel, Intervideo * Ulead. I will post back their reply.
Ron Petersen, Web Board Administrator
brucefl
Posts: 431
Joined: Tue Apr 12, 2005 2:38 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: I7 3770
processor: 3-4 Gig
ram: 12gb
Video Card: NT Geoforce 640
Hard_Drive_Capacity: 2 T
Corel programs: VS21 VS18thru21 and more PIX13
Location: Millinocket, Maine

might do some good?

Post by brucefl »

It might do some good, but had the problem with there tech support when you try to reply in an email, that it never works. I have told them 2 or 3 times, when you have those at the bottom of there reply emails, never can fill them in and submit them.
Difficult to do a survey, when you can't fill it in.
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