Customer Satisfaction Survey -20070509

etech6355 · Post by **etech6355** » Thu May 17, 2007 2:33 pm

John,
I read your posts as a compliment to this forum.
I was implying that this forum is one of the best for user support.

girly · Post by **girly** » Thu May 17, 2007 4:09 pm

I've had the same thing regarding the survey. No response when you clock on submit and a failed message when trying to email tech support.
I don't think they really want to know what people thinik of them as most of it it negative. (My opinion anyway)

nealenapier · Post by **nealenapier** » Thu May 17, 2007 10:47 pm

The forum is Ulead's biggest asset and has helped me solve all my problems with VS10. In my experience tech support is totally useless and ignore all the useful info you give them about the issue only to give some lame stock answer. I couldn't wait to fill in the survey. I had to laugh when I carefully rated each aspect of tech support (bad) and it would not submit my response.

girly · Post by **girly** » Fri May 18, 2007 4:11 pm

Has anyone had an email from tech support saying there was a server problem and giving the following link - it doesn't work!!

http://www.explorecommerce.com/publisher/1231/8038.htm

If you delete everything after publisher you get a customer service form.

girly · Post by **girly** » Fri May 18, 2007 4:12 pm

Sorry for previous message - I can access it from the forum

nealenapier · Post by **nealenapier** » Fri May 18, 2007 5:15 pm

I've managed to fill in the form! I then got 10 pop up windows saying thankyou and then my firefox browser stopped responding, so I had to go to task manager to shut it down. Ho Hum... Is this a customer patience survey?

Post by **jparnold** » Sat May 19, 2007 4:11 am

Received an email from Ulead (didn't we all?) advising that some customers experienced problems sending the customer survey and inviting me to
Just click on the link below,
Problem was that the url address was NOT a link and therefore "just click on.." does not work.
So the saga continues (that they obviously do do test what they do).
Problem is easily overcome though by cut and paste to the web browser.
Problem continues
After clicking on SUBMIT
a new page opens thanking me but I had to click on OK 6 times before I could continue and then my browser locked up and I had to go to Windows Task Manager to shut down the process.
WOW what an ordeal.

And I now notice other users experiencing the same problems.
Maybe I should apply for a position in their testing department - do they actually have one?

I don't think I will update VS to later versions unless I have to. I wouldn't be game.

felix2 · Post by **felix2** » Sat May 19, 2007 10:17 am

Hey, after filling in my feedback and submitting it (using Opera browser), I was directed to a completely blank page whose address ended something like "...thank_you"!! Thankfully didn't get any pop-ups or anything else coming through though!