I bought CD&DVD PictureShow in January 2007 via an online purchase. It worked great for the week I needed - and now I need to use it again. Unfortunately, the program will not load and I called Technical Support to help me.
Since I never registered my product back in January, I was not able to validate my registration - and since the program wouldn't load, I wasn't able to register my program before getting customer support. I have the email that says I purchased the program and a reference # - but the guy on the phone said it was company policy not to provide technical support to customers who have not registered their program. BUT I CANNOT REGISTER IT SINCE IT WON'T LOAD!!!
What kind of customer support policy is this? Is Ulead trying to be featured in a Dilbert cartoon?
Ulead Customer Support S*CKS!
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heinz-oz
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thumbarger
Heinz - you're a moderator and are supposed to helping, not pointing out the shortcomings of users looking for help. Your answer only served to throw more gasoline on this fire. Thanks.
Yes, I know I should have registered my software - but I didn't and I bet I am in the majority of those who do not do so. Because I didn't register then and cannot register now because the software won't load which means I cannot find my serial number Ulead's shortsighted, myopic and QUITE STUPID (IMHO) customer support policy is not customer-friendly.
Obviously, I have loaded another program that overwrote or corrupted the software. I cannot believe that you've never encounted that situation on your own before. This is not a STUPID USER ERROR as you suggest - but it is a moronic answer by someone who's supposed to be moderating a user forum.
Yes, I know I should have registered my software - but I didn't and I bet I am in the majority of those who do not do so. Because I didn't register then and cannot register now because the software won't load which means I cannot find my serial number Ulead's shortsighted, myopic and QUITE STUPID (IMHO) customer support policy is not customer-friendly.
Obviously, I have loaded another program that overwrote or corrupted the software. I cannot believe that you've never encounted that situation on your own before. This is not a STUPID USER ERROR as you suggest - but it is a moronic answer by someone who's supposed to be moderating a user forum.
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heinz-oz
Wrong choice of words on my part, sorry 
What I wanted to say is this: Anybody could come and claim to have your problem (no, I'm not claiming this is so in your case) but Ulead have no way of knowing whether your story tallies or not. Technical service has to be paid for by someone, namely the purchasers of the programs.
I know, most people do not insure their possessions either, if they lose them, it's their problem.
Yes, I have had subsequent installations ruin a perfecly good installation on many an occassion Usually, if I can't fix the problem by any other means, I wipe everything clean and start again with a fresh install of WIN XP and all my programs, even the downloaded ones because I keep a hard copy of these as well. I did not claim your problem is due to a STUPID USER ERROR as you called it. All I'm saying is this: It is your responsibility to ensure you have hard copies of programs you download. It is your responsibility to ensure you register your software in order to get technical support.
You need to get in contact with whoever sold you the program, probably elements5 since they handle most ULEAD on-line sales. Contact customer support, not technical support, with your proof of purchase and ask for a fresh download link. Since you only bought it back in January this year, I'm quite confident they will give you a fresh link. Just make sure this time that you have a hard copy of your download
What I wanted to say is this: Anybody could come and claim to have your problem (no, I'm not claiming this is so in your case) but Ulead have no way of knowing whether your story tallies or not. Technical service has to be paid for by someone, namely the purchasers of the programs.I know, most people do not insure their possessions either, if they lose them, it's their problem.
Yes, I have had subsequent installations ruin a perfecly good installation on many an occassion Usually, if I can't fix the problem by any other means, I wipe everything clean and start again with a fresh install of WIN XP and all my programs, even the downloaded ones because I keep a hard copy of these as well. I did not claim your problem is due to a STUPID USER ERROR as you called it. All I'm saying is this: It is your responsibility to ensure you have hard copies of programs you download. It is your responsibility to ensure you register your software in order to get technical support.
You need to get in contact with whoever sold you the program, probably elements5 since they handle most ULEAD on-line sales. Contact customer support, not technical support, with your proof of purchase and ask for a fresh download link. Since you only bought it back in January this year, I'm quite confident they will give you a fresh link. Just make sure this time that you have a hard copy of your download
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thumbarger