Trouble Reinstalling PhotoImpact 10!

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meliss

Trouble Reinstalling PhotoImpact 10!

Post by meliss »

Hello. PhotoImpact 10 stopped working properly so I uninstalled it using Add/Remove Programs. I tried to reinstall, but I keep getting an error saying a file is still installed. I have tried several things to solve this:
I searched for the files, I cleared temporary files, I rebooted and tried again, and I checked C\Program Files to see if I could find any traces of this program. I also installed the program on a laptop to be sure the cd wasn't the problem. The laptop installation went well.

Can you offer any advice so I can reinstall and use this program?
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VikingAnimations
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Posts: 942
Joined: Sat Nov 26, 2005 2:14 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
processor: AMD A4-6300 APU with Radeon HD Graphics 3-7 GHz
ram: 4 GB
Hard_Drive_Capacity: 1 TB
Corel programs: Ulead GIF Animator 5.05, MotionStudio 3D
Location: Winnipeg, Canada
Contact:

Post by VikingAnimations »

Have you read this topic?

http://phpbb.ulead.com.tw/EN/viewtopic.php?t=7959

A possible solution is listed there.
heinz-oz

Post by heinz-oz »

You need to remove any trace of PI in your registry. Be careful though or, if you are not comfortable with editing the registry, get professional help. Changes to the registry are permanent. There are no Undo or "Do you want to save changes" prompts. If you stuff it up(it's easy to do) you are stuffed. :?
To reinstall the program here are the steps that Ulead suggests:

1. Please launch Windows Explorer and go to Tools>Folder>Options and on the View tab check "show hidden files and folders".

2. Empty contents of your Temp folder under C:\Windows\Temp.

3. Uninstall Ulead PhotoImpact using the Add/Remove Programs from the Control Panel.

3a. Goto C:/Document and settings/ and under each user listed look for a folder called Application data. Here you may find a Ulead Systems/PhotoImpact folder. If you do open it and delete the folder corresponding with the version you are trying to re-install.

4. Go to C:\Program Files\Ulead Systems then delete the PhotoImpact folder.

5. Go to Start > Run and type: "regedit" then click OK. This will open the Registry Editor program. Go to C:\Program Files\InstallShield Installation Information and delete the following folders if they are present:
{FE58B892-3825-4610-A6A2-E6EFCA83BD97}

6. Go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > Current Version > Uninstall and delete the following folders if they are present:
{FE58B892-3825-4610-A6A2-E6EFCA83BD97}

7. Locate the identity enclosed in curly brackets that corresponds to Ulead PhotoImpact, delete the said entry.

8. Please delete all PhotoImpact folders on the ff: HKEY_CURRENT_USER\Software\Ulead Systems\and HKEY_LOCAL_MACHINE\Software\Ulead Systems\

9. Close regedit and restart your computer.

10. You can now proceed to reinstalling PhotoImpact. Be sure to logon as Administrator before installing your software to avoid restrictions.

Note: Before installing, please temporarily close other running programs or applications including antivirus, norton utilities, screensaver, other memory resident programs including Internet connection, etc. to avoid unnecessary conflict and restrictions within your system.
Good luck.
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