Ulead Products Trial Collection CD

gianpaolo · Post by **gianpaolo** » Thu May 10, 2007 6:38 pm

Hi everybody!
I have just received the Ulead Trial Collection CD and everything is OK
with Movie Factory, Photo Impact,Media Studio Pro and CD & DVD
Picture Show trials. Ulead Video Studio 11 Plus, the only program in
which I am interested, does not start at all: when I click its icon
a MS DOS (!) screen appears for a fraction of a second and then
absolutely nothing:
Can anyone explain me what's wrong?
Thankyou in advance for you help.
Gianpaolo

Post by **Ron P.** » Sat May 12, 2007 1:08 am

Welcome to the forums,

Please complete your System Information in your profile. Clicking on this button -->

will take you to a short tutorial, explaining how to find and complete that information. This way it will always be available, and will save you from retyping it in the future.

It sounds like a faulty install, Try doing a complete un-install/re-install. Ulead programs leave a lot of files behind. So just doing a simple add/remove programs from the control panel and then re-installing may not correct some issues. Instructions can be found here : Re-installation of Ulead Products

gianpaolo · Post by **gianpaolo** » Thu May 17, 2007 11:40 am

vidoman wrote:Welcome to the forums,

Please complete your System Information in your profile. Clicking on this button --> will take you to a short tutorial, explaining how to find and complete that information. This way it will always be available, and will save you from retyping it in the future.

It sounds like a faulty install, Try doing a complete un-install/re-install. Ulead programs leave a lot of files behind. So just doing a simple add/remove programs from the control panel and then re-installing may not correct some issues. Instructions can be found here : Re-installation of Ulead Products

Thank you for your suggestion, but after having delete any trace of
Ulead products the installation of Video Studio 11 trial from the
Ulead Products Trial CD is impossible: all I get is a flash of empty
MS DOS screen and nothing else.
Can you suggest me how to get in contact with the publisher of
the CD ( Intervideo I suppose ) to solve my problem?
Thank you in advance.
Gian Paolo

Post by **Ron P.** » Thu May 17, 2007 12:04 pm

Customer Service Form. Please Click on the Image to be taken to the Form.

gianpaolo · Post by **gianpaolo** » Mon May 21, 2007 1:50 pm

vidoman wrote:Customer Service Form. Please Click on the Image to be taken to the Form.

Just for information, please read the reply received from VS Customer
Service:
"Dear Customer,

The trial installer for VS11 might be corrupted from the CD. I suggest that you download online our free trial installer from our site using this link:
http://www.ulead.com/vs/trial.htm

Thank you and have a nice day!

Case #25820"

In other words I spent about $ 20,00 for a useless CD ...

Anyway, thanks for your help Vidoman , and have a good time!
Gianpaolo