Can't install VideoStudio 11+

jamez · Post by **jamez** » Wed May 09, 2007 10:12 am

The serial number I was provided via email does not work. I upgraded from 10+. The key does not seem to be the right number of characters and hence the 'next' button during the install is greyed out. Logged a call with support but no reply yet. Any ideas?

Post by **Ron P.** » Wed May 09, 2007 11:46 am

Welcome to the forums,

Did you purchase a full version, or trying to activate/unlock a TBYB (Try Before You Buy, trial) version?

If it is a TBYB, and you are trying to unlock/activate it, there are problems associated with this method. Any patches/fixes tend to see it as a TBYB, and will not install. So we recommend that you purchase a full / upgrade version, uninstall the TBYB, then install your purchased version.

For more information on Activating TBYB read this:
http://www.ulead.com/tech/faq/activation_faq.htm#5

jamez · Post by **jamez** » Wed May 09, 2007 1:27 pm

It's the full version. Upgrade from VideoStudio10+ (full) to VideoStudio11+ (full). The key in the email was in the format
xxxxx-xxxxx-xxxxxxxx

In the email there was 3 separate download links:

-Ulead VideoStudio 11 Plus English
-Extra Contents for Ulead VideoStudio 11 Plus English
-Bonus for Ulead VideoStudio 11 Plus English

I did a straight cut and paste into the dialog box during the install using the first download link but the 'next' button is still greyed-out out, kind of like the key is in the wrong format or not enough characters or something.

Black Lab · Post by **Black Lab** » Wed May 09, 2007 3:46 pm

Try entering the key by entering the numbers, not cut and pasting.

jamez · Post by **jamez** » Thu May 10, 2007 11:43 am

Thanks for your help/suggestions guys. Apparently I need to enter my VideoStudio 10+ key into the VideoStudio 11+ install dialog box first and then enter the second key.

rtmiller · Post by **rtmiller** » Tue May 22, 2007 7:29 pm

I had this same problem last night. I purchased full version--no previous version installed. I received email with key number, but when prompted for serial number during install key number did not work. I've also been given the run around from tech support (element 5 and corel). I've emailed ulead tech support but still have not received a reply. For such a highly rated product I've never experienced such a stupid problem before!

Post by **Ken Berry** » Tue May 22, 2007 10:56 pm

Did you manually type in the serial number or use cut and paste? The latter does not seem to work...

rtmiller · Post by **rtmiller** » Tue May 22, 2007 11:05 pm

I tried both ways without success.

adrienne · Post by **adrienne** » Wed May 23, 2007 11:36 pm

I ran into the same problem trying to install the full version of VideoStudio 11+ after the TBYB version. I followed the instructions on this page, and it worked:

http://phpbb.ulead.com.tw/EN/viewtopic. ... 5773#55773

I'm very grateful to sjj1805 and jparnold for writing up those instructions. However, I don't understand why the uninstall/reinstall process doesn't handle this automatically. Asking people to delete files and edit the registry manually seems unprofessional. But at least this method seems to work

adrienne

Black Lab · Post by **Black Lab** » Thu May 24, 2007 7:22 pm

Another poster had a similar problem. He stumbled upon the fix of putting something the the "company" box.

http://phpbb.ulead.com.tw/EN/viewtopic.php?t=23374

adrienne · Post by **adrienne** » Thu May 24, 2007 7:31 pm

Black Lab wrote:Another poster had a similar problem. He stumbled upon the fix of putting something the the "company" box.

http://phpbb.ulead.com.tw/EN/viewtopic.php?t=23374

If only it were that easy

It didn't work for me, however.

adrienne