Fatal error when trying to install trial version of VS11+

[Svuppe]

Hi. I am a long and happy user of VS (from version 6). I skipped version 10, but now I wanted to have a look at the new version.
But I can't install it. It seems to install a lot for a while. Then it kind of hangs for some time, saying: "AVControlSDK is being installed, please wait". And then suddenly it says "A fatal error has occurred while installing". I press OK, and the installer exits.

Manually browsing to the install dir, I see a lot of installed files, so I try to run vstudio.exe, but it just say "Unable to load the library 'TBYB'."

I have tried to remove every last trace of the failed installation attempt, as well as clearing up various Temp and application data directories, and then reinstall. Same error.

I run Win XP SP2, I run as Administrator and I do not have any antivirus software running. I do have VS9 installed, but I don't think that should interfere with the installer. Any bright ideas?

[sjj1805]

Possibly a faulty download. Try downloading it again.

[Svuppe]

I would be surprised it that was the case. The integrity check in the installer should have caught such a problem. Anyway, I am currently downloading once more.

[Svuppe]

And now I have downloaded it once more, but without any difference. The problem is still there.

[sjj1805]

If you do not have winzip then download a trial copy here
http://www.winzip.com/downwz.htm

After installing winzip on your computer, open windows explorer and go to the place where your downloaded set up file for VideoStudio is, it will have an EXE extension.

Right click that file and you will see in the list of options that Winzip has now added another "Extract to"
use that to extract your set up files to a folder of your choosing.
You will see in that new folder a file setup.exe
Try running that file.

[Svuppe]

I will try that as soon as I get home tonight.
In the meantime, it installs without problems on my PC at work, and as far as I can see, my problem at home happens either at the end of installing AVControlSDK, or at the beginning of installing Flash Player.

[Svuppe]

Now I have tried it, but that didn't help.

However, I then went a step further. My suspicion has been around the installation of AVControlSDK. So I poked around a bit in the now unpacked files, and in Info.ini i found an entry called AVControlSDK=1. I changed that to 0, and tried yet another install. And to my big surprise it got all the way through. After that, I installed AVControlSDK by manually running Utilities\AVControlSDK\AVControl.exe

And now VS11+ trial works on my machine.

[ainidmor]

many thanks!! svuppe
Really works!
Ulead support does not exist.... i cant understand!!!
they want clients but no problems....

[fbower]

Thank you so much for your post. I had the same problem you described only I was upgrading from V8 to V11 and I was using a CD. The install would put out a dialog box saying "installing avcontrolSDK Please wait" then a dialog would come up later saying fatal error. Following your input I did the following:
1)removed the VS 11 folder that was created in the first install attempt
2)copied my upgrade CD to disk
3)edit info.ini and change AVControlSDK=1 to 0
4)ran setup from the copy on disk
5)ran utilities\AVControlSDK\AVControl.exe from the copy on disk
Thanks again, my install looks successful.

[bigjim2k]

Hi Svuppe & Fbower,

This worked great! Thanks for your help. I had the same "installing avcontrolSDK Please wait" then a dialog would come up later saying fatal error issue. No hlelp from Ulead, you guys could get a pay check because I was almost ready to do a return on this product!

Thanks again!!!

Jim

[Leo1688]

I did all of the below from 1-4 and still getting the "fatal installation error"
One of the most frustating install I have ever encounter.
I am about to surrender and move to another software, Vegas or Premiere


1)removed the VS 11 folder that was created in the first install attempt
2)copied my upgrade CD to disk
3)edit info.ini and change AVControlSDK=1 to 0
4)ran setup from the copy on disk


5)ran utilities\AVControlSDK\AVControl.exe from the copy on disk
Thanks again, my install looks successful.

[dogtrack]

...as a new user to VS, many thanks for that install pointer. Would have been at a loss without it.

[kane5544]

Wheres is the info file help please?

[JosefGoeppert@web.de]

Thank you for this hint. I have exactly the same problem. I had it on the online downloaded test version.

This works slightly different:

Steps 1), 3) - 5) like explained by fbower
2) Do not execute the downloaded file, but extract it to temporary folder (ex. with Winzip).

Installation ist sucessfully completed. It is interessting to see that AVControlSDK does not install within the VS11 intallation script, but does, if executed separatly. May be it is linked to the fact that I got a confirmation window, if I want to replace my older version of AVControl on my PC.

ULEAD needs to solve this problem urgently.

This is a excellent example for non appropriate Customer Service. Customer service should take customer problems more serious and not accuse customers to be the source of error.

[Svuppe]

May be it is linked to the fact that I got a confirmation window, if I want to replace my older version of AVControl on my PC.

That could very well be. I remember the exact same confirmation window from my install.