Is Ulead Technical Support Non-existant?

[tnw2933]

Three days ago I filled out a detailed technical support form for Ulead Technical Support. I received an automated reply shortly after sending it indicating that the request for support had been received. Since then, I have heard nothing from Ulead Technical Support.

Has anyone sucessfully gotten a response from Ulead? How long did it take to get a response?

Thank you for responding.

Tom

[sjj1805]

For all intents and purposes we are it (The forum) is there something we can assist you with?

[tnw2933]

sjj1805,

Thanks for the honest response. Yes, I have two issues which I have defnined in the two posts just below this. I wold appreciate any help you or others can give.

Thank you again.

Tom

[ccolglazie]

I too have had no luck at getting a reply. I spent a half hour typing in all the information from the Debug message when the program crashed and the information about my system. It has been over a week and no response. Lots of Luck.